Capita Anmeldelser 

Civil Service pension. Average call time approx 2 hours before answer. Applied on time for my pension. Still waiting. Call handlers know nothing. Pension website shows nothing. Senior management don't care. Tip.... employ more staff and train them properly. And stop bidding for contracts you cannot deliver on.

Applied for my Civil Service pension 12 months ago. Heard nothing, not even had a quote despite having retired 7 months ago. Zero communication. Zero response to complaints. Zero response to my MPs enquiries!

This company from the top down has no respect for their customers. So far to date I have been waiting for my pension quote. I have received nothing but lies from this company. Avoid like the plague if you can.

Appalling service provided to Civil Servants. System failures and their staff appear to be clueless.

1 star is too much, I would rate them minus if I could. Total fiasco in their dealings with public pensions, they are a disaster from start to finish.

⁹If I could give a minus I would. Capita still haven't sorted my pension out and I retired over 4 months ago. Still waiting like thousands of others for my money. Broken promises, missed KPIs and SLAs. Took over the contract in Dec 2025 and have made a complete hash of it since.

Don't wAnt to leave one star,as,they really do not deserve this accolade
Extreme rudeness when ever called.unacceptable.!!

Since Capita took over, my pension account keeps getting locked for no reason. Today, the website. wouldn't load on any of my devices. When I called before, the person I spoke to laughed about the issue. I still can't access my pension details.
I shoulda put all that money into CVE CAPITAL CORP. The service is much more easy to use accessing my investments has never been a problem.

Disgusting the way they have treated civil servants and their families! Totally unfit for the job! They have caused much hardship and distress to so many! Definitely O stars if I could!

Capita failed to provide a retirement modeller on the civil service website as promised for 15/10/2026,they also failed to provide me with an ABS.If its so difficult to calculate McCloud Remedy and provide these basic details,customers who suffered the delay should be compensated due to no fault of our own,minister concerned should resign and contract awarded to another company or brought in house

Why is this company dealing with public sector pension administration? After numerous attempts to clarify my civil service pension situation and initiate payments, I am frustrated to the hilt!
My repeated attempts to get clarification, resulted in a one hour telephone wait yesterday. Eighth in the queue initially and finally got to number one, one hour and one minute later, only to be told by the customer service advisor that they couldn’t help me with my enquiry, as they had no copy of their recent correspondence on file! Surely this is not legal practice? Sending correspondence to clients with no official audit trail on file?
Missing service queried for pension calculation, but no acknowledgment of this enquiry. One entry on portal saying pension calculation resolved however, previous entry showing as still in progress……how can this be?
Numerous poor reviews on here and a recent highlight of poor practice on watchdog, yet this company are deemed as being capable of processing civil service pensions?
When is somebody finally going to step in and sort this mess out?

As with all other reviews I would give them minus if I could.
This company is appalling in every way possible getting them to deal with my CSPS.
This debacle is going to turn out in scale bigger than the Post Office scandal with the misery Capita are inflicting on everyone. There needs to be criminal prosecution taken against Capita mgmt and personal implications such as asset stripping.
For heaven's sake, why does the government still do business with this shower.

I am just another person with the same issues who thinks like everyone else who has complained.
Useless and incompetent.

Since Capita has taken over I have been repeatedly locked out of my account. It's not even due to entering incorrect details. I just open up the website and find yet again my account is locked. Today I have tried to gain access and the website isn't loading on any of my devices. On a previous occasion I did manage to get hold of someone on the phone and they laughed at me being locked out. I can't access my account or look at my pension details. This company really needs to loose this contract.

Absolutely incompetent in the running of MYCSP, Civil Service pension scheme in the UK.

Like many others, I would give a negative stars review if I could. My wife died in January, I’ve attempted to resolve her civil service pension. Almost nine months later, 5 letters, 25 emails and 17 phone calls we are no closer to getting things sorted. They are appalling. How is this organisation allowed to bid for government contracts? For comparison, the local government pension scheme completed everything from start to finish in 13 days. Capita have taken 266 days so far and can’t even say what’s happening.

Civil Service pension scheme. Like everyone one else my experience has been terrible. I sent an email to Capita Secretariat and they couldn't even be bothered to respond. The sad fact is that we as the affected people have faithfully served our employer's for years and are now treated in the most despicable manner. And worse, why is the Government continuing their contract and have not made some sort of urgent intervention??

Absolute shambles. Late paying Royal mail pension. Still waiting for a lump sum promised a week ago. Dont reply to emails.
Now costing me money in interest for things I would have paid off and losing interest on savings.
Unbelievable state of affairs . So much for a stress free retirement. Shame there isn't a 0 option.

Would prefer not to give any stars at all. I had to wait 7 months for my pension without any income. No communication and no clear plan. They have not been prioritising older cases so they meet their kpi s which is scandalous.

I gave this a one star rating as there is no option to put no stars. They are currently in control of Civil Service pensions, I sent a request last October 2025. I now have four outstanding requests. None of them have been answered and two complaints since July 26. Again, nothing has been answered. I do not recommend this company. Call times are above an hour and they adviser that answer say they’re not able to answer your question. They will escalate it to the back office the back office never get back.