Cantourage Clinic Anmeldelser 

I have been with Cantourage Clinic for a number of years. I was with Lyphe Clinic before that.

I have to say the difference between the two has been night and day.

To be fair this was in the early days of MC but I left because of the quality of the flower and the service.

Being with Cantourage since has been a breath of fresh air.

Great medical professionals, the staff in the office who care and the service which is great improves all the time.

I am making these comments so that you can make an informed decision.

Good luck on you medical Journey.

I have found my experience of purchasing products from Cantourage, a very positive one
Responses are timely and respectful. Support on products and delivery is thorough .
It makes the process seamless and gives you the confidence to continue to use their services

Been a customer for almost a year now. Recently been able to travel with my prescription which made the entire travelling experience a lot easier to manage. Communication through email or telephone are equally reliable, timely, and flexible with changes.

Great service, professional always quick response times ,with any questions.

All the staff/support team are always really friendly and helpful, makes everything super easy and unintimidating

amazing at what they do. 100% recommend. few issues but that's life not everything goes to plan. been with them a long time

Great clinic to work with really helpfully and fast reliable service.

Negative review turned into a positive review.

Jamie from Cantourage deserves a mention. Prescription is coming up to 3 weeks now and Cedarwood Pharmacy are terrible.

Have been offered to change pharmacy, hopefuly that will solve the delay issues. Have had nothing for a month but am hopeful it gets resolved soon

To the Management Team at Cantourage Clinic,

I am writing to formally express my dissatisfaction with the service I received today. This is disappointing to me, as I have consistently had a positive experience with your clinic until now. Having spent approximately £1,700 with your company since last February, I have seen significant improvements in my mental health and daily functioning, and have always been an advocate for the services you provide. However, after today's experience, with a heavy heavy heart, I find myself reconsidering my position as a client.

I had a scheduled appointment with Dr. Anup Mathew at 10am today. Unfortunately, a meeting overran, and without any reminder via text or email, the session momentarily slipped my mind. In the past, I have appreciated my doctor calling me if I was a minute late to check if I was still able to attend, which allowed me to drop what I was doing and join the session immediately. However, on this occasion, no such attempt was made. I was later informed that Dr. Anup had tried to contact me multiple times, which I know to be untrue, as I received no missed calls and had full phone signal. It appears that instead of making an effort to check in with me, Dr. Anip simply logged the session as absent. Given the £79 cost for a check-in, I would have expected at least a single phone call, as I have received in the past.

I'm also confused to why I'm being charged £79 and not the £29 as before if I've already had a follow up meeting. Surely this would now be part of the quarterly check up?

Nonetheless, I have now been informed that I must reschedule and repay the £79. While I understand the fee allocation to the clinician and clinic, I would have hoped for some flexibility given my loyalty as a patient and the service previously provided. I am unwilling to pay another £79 for a session that could have been held today, especially when I feel that Dr. Anup did not fulfil his duty of care by making a simple check-in call, knowing the high cost and medical reasons for these appointments.

Furthermore, I find it surprising that there is no system in place for appointment reminders, whether via text message or a notification 15 minutes before the session. I hate to be the person to say this, but I feel this is a common practice across many services and would be helpful in preventing similar situations in the future.

My preferred resolution would be to reschedule the appointment at no additional cost, or at the very least, offer a discounted rate. Should this not be possible, I regret to say that I will have to discontinue my engagement with Cantourage Clinic and seek my medication elsewhere - something I never anticipated since I joined your network last year.

I would like to acknowledge the professionalism of Yohan, whom I spoke with this morning. I hope my frustration did not come across as discourteous, but naturally, I am concerned about going nearly two weeks without my medication - a situation now further delayed by this issue.

I trust that my feedback will be taken seriously, and I look forward to hearing from the management team soon. Thank you for taking the time to address this matter.

Peter.

Being with cantourage over the past few years has had its ups and downs. Being delivery issues or pharmacy issues, but one think i cant fault is the guys that work at cantourage, especially ben and arjun and emma.
Any time i have had an issue these two gentlemen have helped me out and got stuff sorted time and time again. When i was administered to hospital emma sorted it so i had no issues taking my medication in and i over all ive had a pleasent experience with cantourage and i would differently recommend them to any one.

After being used to NHS quality and service for the 46 years of my life I am absolutely shocked how good the service and care is at cantourage clinic.

The excellent team at cantourage are literally a phone call or email away, no waiting for days or weeks to speak to somebody. They could not be more helpful.

I've already recommended a family member who is now a patient. He actually rang me last night to say he couldn't believe how good cantourage clinic is.

My experience so far has been great, although the strain I was recommended ran out of stock so I had to wait a little longer for something else. The medicine I received is a high standard and helps me with my issues.
Jamie at Cantourage was super helpful with all my queries and replied very fast.

Quick fantastic response and lovely call from Ellen today.
Hopefully I'll be able to try the service soon

Been with cantourage for about a year now and never really had an issues and if there is it’s quickly and easily resolved with great customer service and support, decent selection of medications, moving to this type of pain relief really helps and has had a positive impact on my life style so I would really like to thank the team there

Very dissatisfied with the service.
My first consultation was a phone call so I assumed my second would be too but no it's a video call.... I was not told anything about a video call on the portal? I Did not receive an email 10mins before so I missed the appointment then they wanted to charge me for a another consultation because I missed it. Then offered me an appointment for nearly 3 weeks away? VeryPoor service. And as for getting your prescription processed that is a waiting game. Not a good start at all.

Yohan was fantastic on my first call, explaining the process and talking through my epilepsy with sensitivity and care. It feels like a professional and friendly conversation, not an interrogation or an in and out call, as healthcare can be!

I moved to Cantourage from another clinic two years ago and haven't looked back. I truly appreciate their high-quality customer care; they are easy to reach, quick to respond, and always courteous and friendly. Since joining, I’ve interacted with most of the team and always felt valued and respected. Arjun and Ben deserve special mentions for proactively resolving any issues I've had. Their doctors, nurses, and other clinicians are knowledgeable and helpful.

The UK medical cannabis system is still growing, and while supply and quality issues affect all clinics, things have improved considerably since I became a patient three and a half years ago. There’s now a wider range of products and Cantourage have brought in several high-quality flower strains, highly regarded by patients, including myself. They've also made more budget-friendly but good quality options available to patients.

Ordering repeat medications and arranging follow-up reviews is a breeze with the online portal. Cantourage handle the entire process, coordinating directly with the dispensary and providing regular updates. My medications typically arrive within five days of ordering.

Medical cannabis has positively transformed my life. While not a panacea, it has relieved mental and physical pain, enhanced my awareness and insights, and allowed me to reduce harsh medications. Cantourage have been a significant part of my recovery journey, I highly recommend them to anyone seeking a caring and efficient clinic.

Cantourage has great customer service and is extremely accessible to patients. I have literally never waited more than a minute when calling to speak to someone about my prescription or travel letter. Their portal is very user-friendly and they've recently added new features over time, like repeat prescriptions and travel letter requests. I find that the people there are always very accommodating and try to find solutions and help as best they can within the strict bounds of the regulatory environment in terms of getting the prescriptions delivered. I ask them for travel letters all the time and Jamie sends them through very efficiently and is happy to help with any particular requirements. Arjun, Emma, Ben and Ellen are also very friendly and helpful and they make it very simple and easy and are a pleasure to deal with.

Best clinic in the uk, 24/7 support, couldnt have a more friendly team

Great customer service nice people to deal with if I have any questions they are just a phone call away they are very knowledgeable and and ease to deal with I would highly recommend cantourage clinic