Canterbury Travel Anmeldelser 

I can not with good conscience, recommend the Canterbury Travel Lapland day trip to Enontekio. I would strongly recommend you not to go. 

The cost for one day for two adults and two children was £2788. This would it be worth every penny if it delivered what it promised. The experience was the opposite of magical.

The Santa was not authentic, and the organisation around the visit was dreadful. We were initially given a time of 16.15. That time was pushed back to 17.00. We eventually saw him at 18:20. The Santa called my son “fella”. He didn’t know or even want to know the children's names; the whole experience was impersonal at best, but in reality, it destroyed the dream.

The guide responsible for getting the customers on the reindeer was so drunk he couldn’t string a sentence together. He attempted to ask us a question, and then he closed his eyes and passed out.  The other man guiding the reindeer walked over and ushered the drunk employee to an area out of the way where he continued to sleep.

We queued for over an hour and a half to check-in. We queued for 40 minutes on arrival to get a suit bag. We queued for sledges, food and every activity; we queued to see Santa; it was -20, and it was not enjoyable. 

Whilst we stood waiting to see Santa, the snowmobile drivers stood around chatting away to each other around the fire whilst we froze. Then, one of them cleared his throat and spat it on the floor beside my son. This isn’t supposed to happen at the North Pole

I have complained to Canterbury Travels, who offered a £100 toy shop voucher and a £300 cash refund. I guess it’s up to you to decide if that’s appropriate compensation for a trip that cost almost £2800 and shattered my children’s belief in Santa. I won’t ever get over the disappointment of this day, and I hope no one else experiences the same as we did. I’m devastated we booked it in the first place.

Efficient, friendly, knowledgeable lady travel agent

Amazing holiday all the staff at Canterbury travel was all very helpful made our holiday an experience of a lifetime the reindeer ride the husky ride meeting santa all the elves even the Canterbury travel staff in lapland was amazing especially our artic stars Carl, madie and millie who looked after us on the coach which made the experience even magical

Thanks so much to Demi and Bernie for you all help in getting quotes and then booking the holiday.

A wonderful magical experience, everything was seamless and thought through. Our Arctic Star was Wendy and she did a fantastic job, especially considering she told us it was her first tour on her own.

The booking experience was also great with helpful service.

The first time i have ever been to Lapland and enjoyed every single minute of it. This was a day trip organised by Canterbury travel and i would absolutely recommend it. 4 adults with 2 grand children 8 and 5, and it was a really magical day for them, concluding with meeting the big man himself, Santa. The flights with Jet 2 were very good, with no delays, and food (good food) on both outbound and inbound flights. Temperature was around -12 degees but you are provided with boots and snow suits to keep you well warm. Transfer from Enontekio airport to the "Playground" was via sledges pulled by snow mobile through the forests of Lapland. A magical journey by itself. Advised to book the visit to Santa as soon as we got there and were given a time slot. We found all the things to do were not overcrowded and very little waiting around, Snow mobiles, husky rides, sledging, reindeer rides and more. Dinner was in the "Canteen", where there was a bit of choice of food, so i am sure there would be something for everyone. It does get a little bit busy but we still found somewhere to sit down. Over all we all thought it had been a magical experience and well worth the money. Would definitely recommend Canterbury Travel

We’ve just come back from Enontekio m, booked with Canterbury Travel and couldn’t fault it. The kids had the most magical time and we loved it so much that we’re going to book again for next year. Everything was so well organised from arriving at the airport to leaving. Everything was included with the price which is a bonus when you’ve got kids as they seem to ask for everything. Can’t wait to book again with Canterbury Travel, a highly recommended company

We had the most magical time in Lapland, meeting Santa, Husky ride, Reindeers, it was all perfect! Special mention to Robert our arctic star, he was fantastic-thank you! We would definitely recommend Canterbury travel.

Absolutely magical.

One of the best holidays I’ve ever been on. Brilliantly organised - handling a couple of guest issues with total professionalism.

Our Arctic star (rep) Timothy was absolutely brilliant - not just with the adults but also with the kids. Huge thanks to him

Amazing activities - the memories of which will stay with us for a lifetime.

And the elves were totally amazing. Special mention to Wendy Wood whom we all loved and Speedy Sam who my son now hero worships and who spotted and waved to him as we left.

Would totally recommend.

We went from stansted to suomu for the Christmas sparkle package and overall it was a good experience.

Jet2 were fab and couldn’t fault the energy and enthusiasm of the Canterbury staff. We thought the food was excellent too. Everything was well organised but… for the price level there were some things that were disappointing. There were no clean mugs in our log cabin (not just tea stains actual dried on hot chocolate) so had to wash them all up before we could have a warm drink. We had to bring our own hot drinks as tea bags, coffee etc isn’t provided in the lodge/cabins (we were aware of this before travel but for a 2 night £6k holiday seems ridiculous that a few tea bags couldn’t be provided). There were also no Christmas lights or decorations in our log cabin - just one light up reindeer.

Meeting Santa was magical but the children made Christmas cards whilst they were waiting to go in and were given paper cups of old broken crayons (surely some felt tips/glitter etc could have been provided).

None of these things were terrible or ruined it in any way for the kids but so many people had raved about the experience and for something that was so expensive we had expected it to be incredible- not just good.

Canterbury Travel's Amazing Sparkle Package, located in the enchanting Lapland region of Finland, provided our family, with an unforgettable winter getaway. From the moment we arrived in Lapland, we were captivated by its awe-inspiring beauty and magical atmosphere.

The reindeer rides allowed us to explore the snowy landscapes of Lapland, surrounded by breathtaking scenery. The gentle sleigh ride, led by these majestic creatures, gave us a unique connection to nature and a sense of tranquility.

The husky sled rides were an absolute thrill. Racing through the snowy trails, guided by the skillful huskies, filled us with an exhilarating sense of adventure. The bond between the huskies and their mushers was apparent, and it made the experience even more memorable.

The Elf games provided endless entertainment for our little one. Engaging in fun activities like party games, and reindeer racing with humans, they embraced their inner elves and experienced the joy of playfulness in this winter wonderland.

The culinary offerings during our stay were outstanding. The amazing food served by Canterbury Travel showcased the flavors of Lapland, featuring hearty meals that warmed our souls. The delicious berry juice offered a refreshing burst of flavors, perfectly complementing the wintertime atmosphere.

However, the highlight of our trip undoubtedly was the moment we met Santa Claus himself. Lapland is known as the official hometown of Santa Claus, and our visit did not disappoint. Meeting Santa was a dream come true for our little one, and witnessing his faces light up with joy was a priceless experience.

Canterbury Travel's Amazing Sparkle Package in Lapland, Finland exceeded our expectations in every way. From the reindeer rides and husky sled adventures to the Elf games, amazing food, and meeting Santa, our family enjoyed an unforgettable winter vacation filled with magical moments and brilliant adventures. We highly recommend this package to anyone seeking an enchanting and heartwarming escape.

The whole experience was excellent and well organised by Canterbury Travel. Our Canterbury guide Matthew on coach Y was just the best! We had issues with our Cabin and he instantly alerted the right people and we were transferred to better accommodation. His enthusiasm and entertainment on the coach was just contagious and made the experience so enjoyable. The whole experience was magical and our highlights were seeing Father Christmas, reindeer & the Husky rides. Our only disappointment was we never actually got to do snow mobile riding. We found out children had to be 140cm in height to accompany an adult on a snow mobile. They offered mini snow mobiles for kids but some of these were not working onsite and with only two available and a long queue waiting in the cold we just retreated back to the coach without riding as the cold just got the better of us! However we did enjoy the sleigh ride to and from the ski mobile track. All the staff were friendly and helpful especially hotel site manager (lady with long blonde hair whose name I forgot to take I think it’s Libby). Dispute the couple of issues mentioned the whole experience was good value and I highly recommend. We have treasured memories from this fantastic experience.

We chose Canterbury Travel for this once in a lifetime trip to meet Santa in Lapland for our four girls.

The first day travelling wasn’t ideal. There was a flight delay, it took quite a while getting the thermal suits, and first night meal (Skandia Hotel) was pretty sub standard. That, coupled with having tired children (and adults) and a lot of hanging around, wasn’t a great omen for the rest of the trip. The staff in fairness were very responsive and helpful.

However, the next day the magic began and the next 2 and a half days were magical. We were immersed in a winter wonderland of elf characters and experiences which was amazing,

The reindeer sleigh ride and husky sledging were magical. Getting to meet Santa the way we did (who even had the original letters we posted from Belfast!!) was wonderful.

The accomodation (in a Ruka Lodge) was warm, cosy and very spacious. And the staff ferried us around between breakfast lunch and dinner and lots of activities in between - which must have been a logistical nightmare to plan- was delivered with military precision, great professionalism and enthusiasm.

The whole experience ( except for the first couple of hours) was amazing. Our guides - Mia and Grace / never stopped and were so kind and helpful. All of the elves couldn’t have done enough to make the experience so special, I was blown away!!

I could not recommend Canterbury Travel and the staff more highly. When booking, I thought it was a bit expensive, but it really was well worth it. It was a very, very, very good experience for both children and adults!

Excellent service, helpful friendly proffesionsl staff.
Enquiries dealt with quickly no hasdle

The booking experience was very straightforward. The agent (Michelle) was really lovely and very professional.

Everyone we spoke to was friendly, informative, patient and enthusiastic about the trips available.

Not been yet to lapland yet but as far as Canterbury Travel goes, really helpful staff, happy to explore all the options and then helped me find the package that was right for me and my family not necessarily what can feel like the one that makes them the most money or biggest bonus. Able to answer all my questions how ever unusual they may have been. Their confidence made me feel booking with them was safe and secure.

Efficient , thank you.

Made a phone booking for my family today. Things were not straight forward but the customer service assistant Bernie went to a great deal of trouble to sort out the issues. Thank you so much for your excellent service. Looking forward to our Lapland Experience!