Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
The Candy Factory UK is a online candy store offering a selection of handpicked sweet treats delivered to your doorstep. Based in Coventry, UK. Delivering to all of England.
1 Morey Street, CV6 5BH, Coventry, Storbritannien
2,3
7 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Won't be buying from ere again the quality is terrible to say it is supposed to be titanium jewellery, i bought a horseshoe piercing and by a month it had gone a funny colour and all the gems had fallen out i have never had this problem before with titanium which I don't believe this is
I order
2Cheetos Crunchy Large EXPORT
10Cheetos Flaming Hot
And I give my address to come to my home but then the tell me that I need to come to getting form Carrefour Market
Markt 17
9240 Zele today on 15.00 and I go there and the let me wait for hour then the say to me there are no package with the name Yousuf Gazzar
And the say that i need to come tomorrow and I try to call them one time nobody anwser I know my package will come but after 4 days and not to my home very bad service im sorry but ur realy need better support system
Besvarelse fra The Candy Factory UK
Hello Yousef, We think you might be confusing us for another similarly named company.
The Candy Factory NEVER offered Cheetos as a product.
I see the date of your experience is from June 2021, The Candy Factory ceased trading temporarily in March/April 2021 due to the Covid-19 Pandemic.
Please carefully read and edit your review / ensure you have the correct company first.
Thanks,
The Candy Factory UK
Ordered a lollipop and requested shipment to Japan. That was nearly a month ago. No word from them at all, no tracking number... nothing. I've messaged them several times and no response. This company is either a fake company or has incredibly terrible customer service. I've reported them for Credit card fraud too. Do NOT trust this company!
Besvarelse fra The Candy Factory UK
Hello Derek,
Thank you for your message and sorry to hear the trouble you’ve been having with your order.
Prior to placing your order - you were made aware that the lollipop would be shipped via Standard International Shipping and no tracking would be provided. The Lollipop is worth £5.
If we paid for Tracked Shipping this would’ve cost us £32.00 thus meaning we would of not made a profit nor recouped the base price.
We shipped your order using Royal Mail Standard International Shipping on the 6th April 2021 and you were made aware of this via text message and Etsy platform.
We have not received any message (except one) from yourself on Etsy or any other platforms until this review here on Trustpilot, thus not allowing us to resolve the issue.
The email we did receive from yourself contains very abusive, threatening and violent language towards our staff. This is something we do not tolerate under any circumstances.
As of writing - our order team have shipped another lollipop out to you in Japan again no tracking will be provided due to the cost involved.
The total amount for your order (£5) has also be refunded and you should expect a refund within 10 business days. We have also tried calling you - however it directs to your service provider KDPR who states the number is out of service.
If you would like to discuss the issue further please call us on 0808 188 9014 or email us at hello@candy-factory.co.uk.
Many thanks,
The Candy Factory order team.
Besvarelse fra The Candy Factory UK
Thank you for your review TK, we're glad you enjoyed your sweets!
Your feedback really helps us shape the future of The Candy Factory and we look forward to see you ordering again with us.
Kindest Regards,
James.
Great prices and selection of sweets, easy and fast delivery
Besvarelse fra The Candy Factory UK
Thank you for your review Nicole, we're glad you enjoyed your sweets!
Your feedback helps us shape the future of The Candy Factory :-)
Kindest regards,
James.
Besvarelse fra The Candy Factory UK
Thank you for your review, we're glad you enjoyed your sweets!
Your feedback helps us shape the future of The Candy Factory :-)
Kindest regards,
James.
The sweets were amazing nicely packaged !! 10/10 recommend
Besvarelse fra The Candy Factory UK
Thank you for your review Sofia, we're glad you enjoyed the sweets!
Your feedback helps us shape the future of The Candy Factory :-)
Kindest regards,
James.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
