My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Overall everything was good. The only note I have is that I didn’t receive an email confirming shipping (which had me concerned) like was mentioned in the email following my purchase. However, after I... Se mere
Some of the best customer service I’ve had in a long time. The order was supposed to be delivered when I saw it was moving away from my city after already arriving here. I reached out to customer ser... Se mere
Ordered a candle and realized that i never received a confirmation email. After contacting the owner, we found out that I can't type correctly and entered a number wrong in my email address when I ord... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
THE HOTTEST CANDLES ON EARTH. Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.
Kontaktoplysninger
277 Fox Run lane, 42701, Elizabethtown, USA
- service@candle-guy.com
- candle-guy.us
4,8
Fremragende
544 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very quick delivery
Very quick delivery, packaged very well, and the candle is great. Smells wonderful, clean burning and funny, cheeky label
29. januar 2025
Uopfordret anmeldelse
VERY kind and helpful!!
31. januar 2025
Uopfordret anmeldelse
I did not receive a shipping email
18. januar 2025
Uopfordret anmeldelse
Besvarelse fra candle guy
Thank you for your feedback. We’re truly sorry for the inconvenience caused by not receiving your shipping email.
We always send out a shipping confirmation with a tracking link automatically to the email address provided at checkout, at the exact moment the order is dispatched. Unfortunately, we didn’t receive a reply to our inquiry, so we couldn't investigate your case further. It’s possible that the email may have ended up in your spam folder, or that there might have been a typo in the email address entered during the order process.
We would be happy to assist you further to resolve this. Please contact our support team at service@candle-guy.com, and we will gladly look into it for you.
Thank you again for bringing this to our attention. We apologize for any inconvenience and appreciate your understanding.
Best regards
candle guy
Love the candle and great scent!
8. januar 2025
Uopfordret anmeldelse
I had a great experience with “the…
I had a great experience with “the candle guy”
Great customer service like the one you dont see anymore. Fast order, shipping, and the candle is amazing. I think it was the perfect gift I was looking for.
Highly recommended.
27. januar 2025
Uopfordret anmeldelse
Happy GF
My girlfriend was very happy with the candle. This isn't our first purchase. The scents are always great and perfect on the requested labels
22. januar 2025
Uopfordret anmeldelse
Everything…. But
The candle shipped and arrived very quickly. Packaging was great and secured the candle very well. The only thing was the scent, it wasn’t strong enough. But U would order again.
10. januar 2025
Uopfordret anmeldelse
great customer service…
I had a great customer service experience working with the Candle guy team.
They were very responsive and attentive to the adjustments I needed to make with my purchase and delivery.
I appreciate their work!
15. januar 2025
Uopfordret anmeldelse
Great candles
Great candles, super fast shipping, and one happy customer!!
22. december 2024
Uopfordret anmeldelse
Still hasn't arrived!
The candle was supposed to arrive before Christmas, it still hasn't arrived! I don't want it, I can't use it, I want my money back.
25. december 2024
Uopfordret anmeldelse
Besvarelse fra candle guy
Hi Chris,
Thank you for your feedback. We’re very sorry to hear that your order hasn’t arrived – this is definitely not the experience we want for our customers.
We ship every order the next business day at the latest, so it’s likely that USPS encountered an issue, such as a delay or a lost package. Have you checked the tracking information or contacted USPS about the status of your shipment?
To be honest, leaving a 1-star review without reaching out to us first makes it difficult for us to help. A direct message to our customer service team at service@candle-guy.com would be much more effective in resolving this issue. We’re always happy to help, but we need certain details, like your order number or email address, to take action.
We also noticed that you haven’t responded to our request for more information, which gives the impression that you might not be interested in finding a solution. If that’s not the case, we encourage you to get in touch so we can resolve this for you, whether that means finding your package or issuing a refund.
We promise to reply within 24 hours and are committed to making things right. Please don’t hesitate to reach out – we’re here to help!
Best regards,
The Candle Guy Team
Funny title of the candle
Funny title of the candle. And he smell was light and refreshing.
Super stocking stuffer or white elephant gift!
24. december 2024
Uopfordret anmeldelse
Overall good
Overall everything was good. The only note I have is that I didn’t receive an email confirming shipping (which had me concerned) like was mentioned in the email following my purchase. However, after I contacted candleguy via email, I was provided with more information.
22. december 2024
Uopfordret anmeldelse
Excellent customer service
Excellent customer service. They care for their customers and I really appreciate it, especially around the holidays.
25. december 2024
Uopfordret anmeldelse
The candle smells great
The candle smells great. Quick shipping and up to date emails with notifications. Will definitely be purchasing more
23. december 2024
Uopfordret anmeldelse
All I hoped for!
Quick shipping, good follow-up, and everything is just as advertised.
10. december 2024
Uopfordret anmeldelse
Quick responses great merchandise and…
Quick responses great merchandise and fast delivery
7. december 2024
Uopfordret anmeldelse
The best
The Christmas smell to this candle is phenomenal. I love the messages and they are just perfect.
14. december 2024
Uopfordret anmeldelse
The candle is very cute
The candle is very cute, and smells amazing!!! Fast and easy shipping, came packaged carefully so it wouldn’t get damaged. Customer service was great, I had a question and he responded the very next day.
12. december 2024
Uopfordret anmeldelse
Top notch candles
These candles are the best- and the customer service is just as good! I received an incorrect scent, and they quickly shipped me a replacement. With the holidays they ran out of my chosen aroma but they made a substitution and ensured I was a happy customer. The substitution ended up not being my favorite- but rather than return it I opted to gift it to someone else- and just buy another one because they are THAT good. Will continue to be a proud supporter of this company!
21. november 2024
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.