Let me start off by saying that this is the worst company ever to have existed. I’ve had the worst experience these past 3 years and would not wish the experience I had on anyone. Horrible, unprofess... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Poor service and errors: Went in with teen for assessment early September. Paid money. Told would take couple of weeks. About a month later, got an email saying that my son has gingivitis and can't... Se mere
Virksomheden har svaret
Great service, super clear instructions, Staff is so friendly, and orthodontist is really thorough! Overall- fantastic!
Virksomheden har svaret
The people at this Candid location were helpful and nice....
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and are no longer associated with this profile. Candid announced this change via news publications, on its website, and in digital communications to its customers. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds, and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records, or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.
Kontaktoplysninger
50 E 61st St, 10065, New York, NY, USA
- (646) 462-4626
2,9
Middel
4 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
RUN AWAY.
Let me start off by saying that this is the worst company ever to have existed. I’ve had the worst experience these past 3 years and would not wish the experience I had on anyone. Horrible, unprofessional, unclear about instructions at all! I am 3 years with this company and my teeth are still not straight.
They decided to implement a new system called Dental Monitoring which they happened to forget to explain to me in the middle of the treatment and forgot to send me a scan box.. when I had realized that something was missing they claimed that they could not give me my refinements because I have not been scanning my teeth. I told them that this was not my fault; they had never explained to me nor had they sent a scanner!!!!! They then gave me a choice, either send new impressions back within 60 days or we stop treatment. So I did, I sent in my photos and impressions within those 60 days. Obviously because they are money hungry , they claimed they received my impressions past the 60 day mark even though there’s proof via email that they received it before. So here I am 3 years later, unhappy, crooked teeth and no treatment. They refuse to help me and closed me account. So ridiculous what a waste of money! Run away from this company!!!
29. december 2022
Uopfordret anmeldelse
All sales, no service and serious errors
Poor service and errors: Went in with teen for assessment early September. Paid money. Told would take couple of weeks. About a month later, got an email saying that my son has gingivitis and can't proceed. They claimed they issued a refund which I have not received almost 2 months later. My son does not have gingivitis and I emailed back asking for the pictures this was based on. They never respond to my emails, so after waiting 2 weeks, I cleared my schedule and did live chat. Turns out someone sent the wrong email, and the real reason was that his teeth were not fully erupted yet. Well why they hell did you take x-rays if you won't start before teeth are fully erupted? I did receive the pictures. However, I am still waiting for the correct email to arrive, and also my refund. I have now had to dispute the charge with my CC company. I really wanted to love this company. It's a smart idea. But our experience has been that it's all front end sales and no service. Very hard to get hold of people and no responses to emails, and serious errors. I don't think I will get the corrected email, and certainly won't get a response from senior leadership, which I requested. And this is before even starting the program. This makes me very nervous to return to Candid when my son's teeth are fully erupted.
ADDED AFTER COMPANY RESPONSE:
No substantial improvement. Candid sent me an email in response to my complaint here, but they still have not sent me the correct information about my son's account. This is after being asked twice. I'm not sure what is so difficult. They acknowledged in the email that there was some error with the refund, although they did not notice that they first time I mentioned it. I believe they have now processed the refund properly. Again, I wanted to love Candid, but after this experience, I would not risk going with this shoestring level of poor service, and repeated errors for something so important.
28. oktober 2021
Uopfordret anmeldelse
Besvarelse fra Candid - New York UES
Hi Melanie. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!
Besvarelse fra Candid - New York UES
Thanks for letting us know!
Great service overall!
Great service, super clear instructions, Staff is so friendly, and orthodontist is really thorough!
Overall- fantastic!
16. september 2021
Besvarelse fra Candid - New York UES
Thanks, Luisa! We're so happy you're happy.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.