Canary Anmeldelser 335

Having been a customer for a few years I am flabbergasted by the cowboy company they've become. Completely ridiculous subscription prices. My renewal was due 7/2/25, I logged in 31/1/25 and the costs were extortionate so decided to cancel. As I went through the cancellation screens I was given a 1 time offer of £75 (I paid £108 last year) so accepted that. Few days later £157.31 was taken. When I queried this I was given so many different answers and they refused to cancel and reimburse within the 14 day cooling off period as legally obliged by EU law (they are based in Ireland). I have submitted a claim to the European Small Claims Court. They even had the audacity to say if I renewed on 7/2/26 they would offer me a 60% discount. Apparently I paid £108 for 2024-25 discounted from 208 but they've had to put their prices up so this year the 'bargain' of £157.31 is amazing as it should be £318! Work that one out. They should be put out of business. Sadly looking at other reviews seems a familiar story.

This is the worst company. The customer service is abhorrent. They send an email informing they are taking money for the next year that is nowhere to be found. Then they charge $149 for premium service and refuse to refund. There is no way we wanted this for another year and certainly not for 149.00. I contacted them immediately upon notice from my bank but they refuse to cancel the service for this year or refund our money. Stay as far away from these people as you can. There are lots of companies far better out there to use where you will be treated fairly.
Update: I did not receive the email and I do not take time to check junk mail. This is the worst customer service ever. You are more interested in money than your customers - therefore, we will trash the canary, never use your service again, and continue to write reviews so others know how they will be treated if they choose your service. You are an example of the poorest of customer service and care for others.

Cancelled a premium subscription that auto-renewed in Dec 2024 and they’ve informed us that the premium subscription will remain through December 2025 and there will be no pro-rated refund. We originally had the device to monitor my elderly grandmother in her home who has since died.

Many years ago I bought several Canary cameras and installed them in several locations in Europe. The quality and service were better than other manufacturers. Then Canary decided to charge for the service, without improving the quality. Without the paid service, all these cameras are now useless, they do not record video at all. I threw them away, but kept only one, because I did not have time to cancel the annual payment. The total amount with tax for the year was about $ 160. For some reason, the paid service was linked to a location that I do not have for a long time. For more than a month, specialists from this company cannot link the premium, paid service to my location. In letters to me, managers ask me to come to the location, set a day and time for a phone call, I come, wait and nothing happens. This has happened twice already. Manager, who set a time for a phone call, took days off. This is my personal experience and I do not recommend dealing with this company. Looks like I'll have to throw out the last camera and forget about them forever in the New Year.

The most concerning is sneakiness - the canary App (on smart phone) at regular intervals has pop-ups for Data harvesting. The option is to 'deselect' by clicking on each of the 250 vendors for non consent or one- click for 'consent'. Wonder why 250 Vendors want access to Home Security Data. Have asked them to make 'reject all' as one click. This trumps their other unprofessional aspects (e.g. fleecing, etc).

I'm really shocked by these comments, how bad and irresponsible you are (canary service) , so you give people pain, stress, headaches, it's very dangerous for people, I don't know how bad you have to be to fix this situation, which is obviously not in your favor.

A fuir. ! Nombreux bugs , impossible de se connecter là où on en a le plus besoin lors d une alerte , en plus acharnement à essayer par canary de nous rajouter des abonnements . Il y a bien mieux et moins cher , je regrette vivement mon achat

Canary usually offer a 60% discount annually making subs a reasonable mid £30's (which kind of tells you the normal £100 is way overpriced & unrealistic). Because I was away and unable to receive email, my account auto renewed (also another trap you have to aware of). Customer service (in the USA) has done nothing to offer refund or offer discount in order to retain a customer who's been with them for years even though renewed and new contracts should have a 14 day cooling off period under UK consumer rights law (which they clearly don't care about). The funniest thing is they offered me 60% off next years renewal but won't refund a cent on the £100 they conned me out of first. 1 star is too much. DO NOT WASTE YOUR MONEY ON THEM, REMEMBER THIS IS NOT A UK COMPANY... YOU WILL NOT GET YOUR MONEY BACK!

Been a subscribering customer for years, but yesterday I had an issue with their 2FA when trying to authenticate. They temporarily removed it, so I could login. Ricky, who was the customer support agent on my case, escalated the issue to a "specialist" so the 2FA could be reactivated on my account.

Today he wrote back to me, that they have dissolved 2FA on my account, and ensures me that is has no affect on the security of my account. Now being a software engineer my self, and been involved in PCI audits in the creditcard industry for years, NOT having 2FA does very much affect the security around my account! That their "specialist" states otherwise simply makes me no longer trust this company with my data.

I have therefore cancelled my subscription, disconnected the camera and ordered a camera from a different company.

EDIT: Ricky just wrote back that 2FA is only available for customers in the US, UK, IE and DE... If you are a customer outside of those countries I strongly suggest you go look elsewhere

Don't give this company any money. It will buy you nothing more than a chronic headache.

I'd sooner be that guy eaten alive by ants in Indiana Jones than become a Canary subscriber again.

Absolute trash company.. do not do business with.. they will nickel and dime you and keep you on subscription every way possible and auto sign you up for an annual contract even after you call in to cancel a month prior.

They took a£79 a £25 and another 25 payment out of my account without telling me just automatically subscribed me for another year, when I hot intouch to get it cancelled and my money back they said they carnt cancel now till 2025 and no refund will be issued complete Robery.🤬

Canary billed me after I asked to cancel and got an email confirmation. Pure scam!

I may be missing something here but there seem to be two Trustpilot (UK) sites in existence giving reviews of this system, This one gives it 5 stars (101 reviews). The other gives it 1 star (283 reviews). How is that possible?
In my opinion it is execrable. It has many faults but the worst is that it completely misses events. For example, movement in a particular place is picked up on one occasion but not on another??? I have sat and watched this happen.
Alerts are sporadic and by the time one has accessed the live view the event is over. Not good if it is one of the occasions that the event hasn't been recognised and recorded.

Canary will rip you off by never letting you get out of the contract. They don’t care if you like or not.
Buyer beware!!!!!!!!!!!!!

As per other comments here, if you are a date late cancelling they will simply keep you £100. As per their responses below they’ll just “computer says no” you, and invite you the read the t and cs. It’s grasping, mean-spirited behaviour, which reveals precise what they think of their customers. I’ll will never use again.

I have been with Canary when it was a kickstarter company. I have had issues with their software and firmware upgrades but my recent experience has me wondering why I bother with Canary.
A policeman wanted to see if any of my cameras could I’d a car at a particular time on the day before. After I checked, I saw a vehicle in a video. I called to get a copy of MY Video from MY Camera and they denied it.
I’m trying to get some justice for one of my neighbors, not knowing even if this was a vehicle of the criminal. It was MY video. Their shoty software won’t let me download it so I asked my wife to video my replay of MY video.
Unforgivable plain and simple.

I did not receive the reminder email about my subscription service renewing, on the date it posted to my credit card I cancelled it and asked for a prorated refund for the time not used to which they would not do. All other companies I have used and cancelled a service they would refund the pre payment for the time not used. Now I see why this company had such bad ratings. Very bad company practices if you ask me.

One day about a month ago my canary camera stopped recording. They keep sending me the same email over and over again saying it is my WiFI speed. BS - as it worked for years with the same speed, and I haVe the best and highest speed Verizon FIOS has. Customer Service has done nothing but send the same emails over and over and over again. Useless, and no help whatsoever. It's NOT MY WIFI.

PS: I've had a Canary system for ten years.

FYI. I find the response from Canary hilarious on this email. Once again they fail to share how many times they talked to me and promised a fix.

I had been a Canary subscriber for over 8 years; premium. The Customer Service was always hard to reach but the last straw was after my dog died and I wanted to retrieve my videos to download for safekeeping, I got no help that resolved the issue. I had several email exchanges which were worthless. I finally had a great customer service call and he promised to be back to me in two days with a solution...NOTHING, I had resubscribed premium to get at the videos and after a month of no help, requited my refund..NOTHING. Find a company that will take of you. I had good experience with the camera, terrible customer service.