We weren’t advised of a deposit that we would need to pay on arrival. This was fine for us to do however we also weren’t advised that this would take 3 weeks from drop off to be refunded again. After... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Really great experience with Campervan Village! The booking process was quick and easy and the staff were super fruendly and helpful. The truck was clean and comfortable and had everything i needed fo... Se mere
Virksomheden har svaret
事前に疑問点をメールで色々質問したが、すぐ返信してくれてとても助かった。 事前にインターネット上でチェックインでき、車の受け取りが簡単。 受け取り時の説明が丁寧で分かりやすかった。 質問にも気持ちよく答えてくれた。 問い合わせをするための予約番号もメールから探さなくても直ぐ分かるようにと紙に書いてくれて助かった。 車は走行距離17万キロ超えの車で、だいぶガタついていた。 ブ... Se mere
Virksomheden har svaret
The campervan worked and I managed to complete the trip, so I can’t give one start but at least two. But the campervan was old, may things didn’t work (radio command to open, parts of the stereo and a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Campervan Village is a travel company specialising in campervan 2WD and 4WD rentals across Australia and New Zealand. Founded by experienced travel enthusiasts, we help travellers explore iconic destinations with the freedom of a self-guided road trip. With a diverse fleet ranging from budget-friendly campervans to fully equipped 4WD adventure vehicles, we cater to backpackers, couples, and families alike. Our focus is on transparent pricing, flexible travel options, and reliable support throughout your journey.
Kontaktoplysninger
PO Box 1024 Cooperoo , 4151 , Cooperoo , Australien
- 1800 121 421
- info@campervanvillage.com
- campervanvillage.com
2,9
Middel
125 anmeldelser
Har besvaret 68 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Doesn't care about its customers
Had a booking with their agent Campervan finder and had to cancel as COVID 19 resulted in Australia closing all its boarders. When I tried to cancel the booking with the agent i was told Campervan village was not offering any refunds. After contacting fair trade for assistance the agent offered a partial refund but kept over $500!
The reason given by the agent…….
'Because I pushed for the refund they are charging us a hefty cancellation fee and only giving us a little bit back. The remaining money + credit we have to cop on the chin and pay out of our pocket to you :(
This is honestly the best situation and something that hasn't been provided to other customers. Campervan Village isn't willing to cooperate with the Department of Fair Trading because there isn't much the Department Of Fair Trading can do.'
This has obviously been a difficult time for everyone, it is just highly disappointing that these companies would treat their customers in such a way. I would recommend anyone looking for a rental company to find an alternative.
9. august 2020
Uopfordret anmeldelse
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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