Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Narrow boat holiday hire from Calcutt boats. Also available a wide range of BMC engine spares and canal boat accessories for fast UK Delivery
Storbritannien
4,0
5 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Extremely well run and very friendly company, felt very welcome from the off.
Thorough and relaxed approach on how the boat and locks operate.
The instructors stay with you until your confidant with the boat handling to allow you to continue with confidence and enjoy your holiday in very well equipped, well maintained and clean boat.
Easy free parking
Would very highly recommend
We had some issues with our boat during our hire, but the team dealt with it superbly - the customer service team are brilliant.
We will definitely return! The boat was well equipped, and the canal routes in the area were also lovely.
Had a wonderful time even with the a lot of the waterways closed off, and located in a lovely part of England, all the staff at Calcutt boats was extremely helpful
Would highly recommend booking with them again
Excellent and thoroughly professional service with the highest level of ethics and morals.
They are punctual and courteous.
On arrival everyone was super friendly, engergised and positive however our booked boat had broken down - it happens. I was given an available Royal Navy boat (Emma), which is looked after by the operator Calcutt Boats for the RN who use it for R&R and adventue training. It was very basic in style and construction and in no way compared to the boat that I had booked.
The top bunks were so narrow that an adult's shoulder hung over the edges. The toilet seat in the shower room was broken, the tap in the basin turned 360 degrees when the tap was turned on, the basin and shower tub were very yellowed and cracked. A curtain was damaged and hanging down. The oven did not work and would not get up to temperature to cook food which is fairly important on a self catering boat.
On returning the boat the Calcutt Boat staff could not have been less interested when I told them face to face the chap behind the counter simply said "Have you filled in a feedback form" and then blanked me every time I spoke to him about the issues, as in he did not even answer me! I wrote a formal complaint 7 days ago and to date they have not responded despite me receiving a delivery and read receipt.
It would be fair to say that not only the boat itself, but the way in which the staff resolutely failed to engage with me marred the whole hiring experience for what was an (expensive) special occasion celebration for the family. Calcutt Boats - your customer engagement is very seriously lacking!
Update 19/06/25.
Following some posted reviews and an email to Calcutt directing to them to the reviews, I have received an unconditional apology, acknowledgement of my concerns and a proposed resolution from the senior manangement team. This has improved my final outlook on the experience, but it really should not have gone so far in the first place.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
