I rent a small fiat 500 hybrid from 07th till 11th January, 5 days. I was planning to pick up the car in Lisbon Airport. The previous days I received a message via whatsapp with precise instructions o... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Zum Fall: Wir kamen mit gültiger Vollkaskoversicherung über DiscoverCars. Am Schalter wurde uns mit Nachdruck erklärt, diese sei "hier nicht gültig". Eine glatte Lüge, wie uns DiscoverCars später... Se mere
Rented a car for 8 days from CAEL on Braamcamp in Lisbon. Greeted warmly, small queue of only 1 other family (July 22), process was really quick, was given a brand new car, process to return was even... Se mere
Booked directly via their website - quick and simple booking procedure. On arrival at the airport, the shuttle service was there already waiting. A quick transfer to the main office, with only a very... Se mere
Virksomheden har svaret
3,7
Middel
50 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I rent a small fiat 500 hybrid from…
I rent a small fiat 500 hybrid from 07th till 11th January, 5 days. I was planning to pick up the car in Lisbon Airport. The previous days I received a message via whatsapp with precise instructions on how to avoid the Airport and take the car in the city office. Check in was swift and staff professional. Car was in very good condition. Check out at the Airport was also fast and pro with a free minibus to the departure terminal. I month later (middle of February) I was thinking they have done a mistake with my credit card. I contact their customer service. I have to say they were again very patience and professional. Definitely will recommend this Agency. Thanks
11. januar 2026
Uopfordret anmeldelse
Betrug mit Ansage
Zum Fall: Wir kamen mit gültiger Vollkaskoversicherung über DiscoverCars. Am Schalter wurde uns mit Nachdruck erklärt, diese sei "hier nicht gültig". Eine glatte Lüge, wie uns DiscoverCars später schriftlich bestätigte. Ergebnis: 350 EUR für eine Versicherung, die wir nie brauchten.
Als wir noch am selben Tag stornierten, wurde es richtig unangenehm: abweisend, arrogant, null Lösungsbereitschaft.
Und das Beste: Gegenüber DiscoverCars behauptete Cael, sie hätten uns "ruhig und transparent" informiert. Wer so schamlos lügt, erst dem Kunden ins Gesicht, dann dem Geschäftspartner, und jetzt hier öffentlich, hat jedes Vertrauen verspielt.
Meidet Cael wie die Pest. Egal wie günstig das Angebot aussieht, am Ende zahlt ihr drauf und werdet behandelt wie Vieh.
Nie. Wieder.
24. december 2025
Uopfordret anmeldelse
Prélèvement CB indu... et non remboursé
La garantie CB pour le paiement du péage (50€)a été immédiatement débitée (alors que le ticket papier mentionnait "pré-autorisation seulement"). Aucune réponse obtenue aux différents mails et explication de l'hôtesse d'accueil qui renvoie vers ma banque.
Au final que ce soit involontaire ou non les 50€ sont perdus.
22. august 2025
Uopfordret anmeldelse
Empresa transparentes
Empresa incrível, funcionários simpáticos e atenciosos. Sem esquemas e super transparentes nas explicações.
100% de confiança, recomendo !
18. august 2025
Uopfordret anmeldelse
Besvarelse fra CAEL Rent a Car
Olá, boa tarde Bárbara,
Queremos agradecer-lhe pelo seu excelente feedback.
Estamos muito felizes por ter clientes que reconhecem o nosso trabalho e são fiéis sempre que viajam para Portugal.
Muito obrigado mais uma vez e esperamos vê-lo em breve.
5 estrelas
Adorei a experiência! Voltarei a aluguer com esta companhia.
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra CAEL Rent a Car
Olá, boa tarde Maria,
Queremos agradecer-lhe pelo seu excelente feedback.
Estamos muito felizes por ter clientes que reconhecem o nosso trabalho e são fiéis sempre que viajam para Portugal.
Muito obrigado mais uma vez e esperamos vê-lo em breve.
Besvarelse fra CAEL Rent a Car
Olá boa tarde Rogério,
Muito obrigado pelo seu feedback!
Esperamos uma próxima visita :)
Serviço top
Serviço top! Fiz um aluguer no aeroporto do Porto e correu tudo bem!
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra CAEL Rent a Car
Olá boa tarde Marco,
Muito obrigado pelo seu feedback!
Esperamos uma próxima visita :)
Boa experiência
Bom. Com possibilidade de melhorar tal como em tudo.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra CAEL Rent a Car
Olá boa tarde André,
Muito obrigado pelo seu feedback!
Esperamos uma próxima visita :)
Besvarelse fra CAEL Rent a Car
Olá boa tarde,
Muito obrigado pelo seu feedback!
Esperamos uma próxima visita :)
Besvarelse fra CAEL Rent a Car
Olá boa tarde Paulo,
Muito obrigado pelo seu feedback!
Esperamos uma próxima visita :)
Carro alugado durante uma semana
Carro alugado durante uma semana , sem qualquer tipo de problemas . Tudo explicado ao pormenor pelos assistentes . Atenciosos e simpáticos .
11. september 2025
Uopfordret anmeldelse
Besvarelse fra CAEL Rent a Car
Olá boa tarde Tiago,
Muito obrigado pelo seu feedback!
Esperamos uma próxima visita :)
Besvarelse fra CAEL Rent a Car
Olá boa tarde Solange,
Muito obrigado pelo seu feedback!
Esperamos uma próxima visita :)
Besvarelse fra CAEL Rent a Car
Olá boa tarde André,
Muito obrigado pelo seu feedback!
Esperamos uma próxima visita :)
A minha melhor experiência de aluguer…
A minha melhor experiência de aluguer de carro de sempre! Muito prestáveis e com carros muito recentes.
24. september 2025
Uopfordret anmeldelse
Besvarelse fra CAEL Rent a Car
Olá boa tarde Joana,
Muito obrigado pelo seu feedback!
Esperamos uma próxima visita :)
Fast and great staff
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra CAEL Rent a Car
Olá boa tarde Tiago,
Muito obrigado pelo seu feedback!
Esperamos uma próxima visita :)
They charge you plenty of hidden costs.
They charge you plenty of hidden costs.
You end up paying more than with prestigious companies.
Avoid this company.
26. september 2025
Uopfordret anmeldelse
Besvarelse fra CAEL Rent a Car
Hello good afternoon Jotino,
Thank you for your feedback, we regret that we did not meet your expectations. If you would like to clarify any situation or tell us more about the reason for your evaluation, we ask that you send an email to customer.service@cael.pt with all the details of your rental, we will be happy to clarify it.
Have a great day!
Wonderful service at a good price
Booked directly via their website - quick and simple booking procedure. On arrival at the airport, the shuttle service was there already waiting. A quick transfer to the main office, with only a very short wait to be served. Very friendly and professional service given at the desk by Julia. She offered us the option to upgrade to their full insurance, but under no obligation for us to do so. We took this up so didn't have to worry about any additional fees apart from road tolls. The car was new and as expected, and we did not experience any issues with it during use. Returns procedure was quick and simple, with an instant transfer back to the airport. Great service all round, thank you!
23. august 2025
Uopfordret anmeldelse
Besvarelse fra CAEL Rent a Car
Hello good afternoon C Scott,
We want to thank you for your excellent feedback.
We are very happy to have customers who recognize our work and are loyal to us whenever they travel to Portugal.
Thank you very much once again and we hope to see you soon.
Be warned
Be warned
Booked a 7 seater minivan,
When we arrived we got a car with the rear seats that were pop-up seats.
Hardly any room for the passengers sitting in these seats.
When I spoke to the representative,
He said that they don’t have minivans!!! Only 7 seater cars
Poor service
Sent a message to their customer service, They came back and asked me to supply some more information, which I have…. Not heard anything more
26. juli 2025
Uopfordret anmeldelse
Besvarelse fra CAEL Rent a Car
Hello, good afternoon Gary,
We hope you're doing well.
We apologize for the delay in getting back to you — your email was unfortunately missed due to a significant increase in the volume of email requests we've been receiving.
Nonetheless, we sincerely apologize for the delay. We have now sent you a follow-up email with a full explanation.
Thank you very much, and we wish you a great rest of your day!
Avoid
Avoid! Charged >500 euros for minor damages that most certainly had been there for months, and staff was dismissive and very unfriendly at both Check-in and Check-out.
20. juli 2025
Uopfordret anmeldelse
Besvarelse fra CAEL Rent a Car
Hello good afternoon Fredrik,
Thank you for your feedback, we regret that we did not meet your expectations. If you would like to clarify any situation or tell us more about the reason for your evaluation, we ask that you send an email to customer.service@cael.pt with all the details of your rental, we will be happy to clarify it.
Have a great day!
Cette agence est une vraie arnaque
Cette agence est une vraie arnaque. Certes, l'offre est effectivement alléchante, mais c'est pour mieux nous plumer derrière. L'état des lieux est fait très rapidement et succinctement. J'ai relevé de nombreux autres défauts que ceux déjà mentionnés, photos à l'appui. Malheureusement, nous n'avions pas fait attention au pare-brise (qui n’a d’ailleurs pas été vérifié non plus par la personne de l'agence).
Au retour, ils font par contre un état des lieux très, très minutieux. Ils nous ont prélevé 615 euros pour un impact de 1 ou 2 mm sur le pare-brise (à peine visible). Nous n'avons entendu aucun choc en roulant pouvant certifier qu'on a pris un petit caillou. Nous pensons sincèrement qu’il était là avant qu’on prenne le véhicule.
Malheureusement, comme l’a stipulé la personne de l'agence : « C'était de votre responsabilité de tout relever… »
J'ai pu faire le tour du parc des véhicules stationnés : de nombreux présentaient le même problème.
À fuir, ou alors faites très, très attention à l’état des lieux d’entrée...
28. juni 2025
Uopfordret anmeldelse
Besvarelse fra CAEL Rent a Car
Hello good afternoon Melissa,
Thank you for your feedback, we regret that we did not meet your expectations. If you would like to clarify any situation or tell us more about the reason for your evaluation, we ask that you send an email to customer.service@cael.pt with all the details of your rental, we will be happy to clarify it.
Have a great day!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.