Les produits by Terry sont très bien Je trouve cependant que l’envoie ( tout du moins le paquet ) laisse à désirer Papier protecteur déjà déchiré comme si le colis avait déjà été utilisé ! Je t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Au delà des produits qui sont fantastiques, je voulais témoigner au sujet des équipes qui sont réactives livraisons rapides même pour un échantillon oublié. Si vous voulez du sérieux en tout point c’e... Se mere
Just received my order, and already in love with the following products: UV base, very smooth, non sticky, lovely fragrance UV50 base Ombre Blackstar eye shadow - very easy and quick application,... Se mere
Virksomheden har svaret
Super service client Je suis depuis longtemps fan des produits By Terry mais cette fois je veux souligner la qualité du service client suite à la réception d’un produit au conditionnement défectueux.... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
BY TERRY, the ultimate luxury French makeup and skincare brand. View the complete range of luxury makeup, skincare & fragrances. 2 free samples with every…
Kontaktoplysninger
Storbritannien
- byterry.com
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 76 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Worst service
Worst service, i ordered my package in the beginning of Februari now it is Feb. 23rd and I did not receive my package!!! I'm from Sweden and I live in Ireland so still in EU. They just respond: please give us 1 week, then please give us 48 hours and so on. I asked them for a refund and don't want the package anymore they did not reply.

Besvarelse fra BY TERRY
Good customer service
I've always used the Densiliss foundation and concealer, and consider these products to be some of the best of their type. Unfortunately, I recently received a foundation and concealer which had oxidized badly for some reason. Customer service, however, was top notch in handling my concerns. I could tell they were very keen to figure out the problem, and they took care of me as a customer. I will be sure to continue purchasing By Terry.

Besvarelse fra BY TERRY
Customer service is awful
Customer service is awful! I’m still waiting on my order no updates in quite some time I’ve emailed by terry customer service twice and still no reply! Really disappointed considering how expensive their products are!

Besvarelse fra BY TERRY
AMAZING customer service
Liv offered AMAZING customer service! Helped me with a missed coupon in one of my shipments and sent me a new code - super helpful! Also very helpful with product information. Thank you Liv!!

Besvarelse fra BY TERRY
Camillia is excellent so helpful.
Spoke to Camillia on a couple of occasions and she was so helpful. It was a great help to be able to get honest advice and help regarding makeup and skincare. I have used some ByTerry products and they are gorgeous.

Besvarelse fra BY TERRY
Great customer service to match great product
I have been using the hyaluronic moisturiser for over a year now and keep returning to it. Love the light texture and the rehydration it gives to my skin. When my recent order didn’t arrive due to delays with Evri, the By Terry customer service team were great at dealing with my issue. They managed to send a replacement quickly which I was very happy about!

Besvarelse fra BY TERRY
No goods, no refund, no customer service support
I have had issue with my order as my parcel has never been delivered to me. Sadly the customer service has never engaged. I left a review on the trust pilot to which they replied that they would be in touch to sort. No one got in touch. I received no response, no refund and no goods. Outrageous customer service for such a well established brand. I would avoid purchasing from their website.

Besvarelse fra BY TERRY
Kudos
Just want to commend the customer service of By Terry. I have had a couple issues with a couple orders and the staff there has always been so prompt in responding and solving my issues even though they are in a different country! Thank you! I love your products and your staff!

Besvarelse fra BY TERRY
Love these products
Just received my order, and already in love with the following products:
UV base, very smooth, non sticky, lovely fragrance UV50 base
Ombre Blackstar eye shadow - very easy and quick application, once it dries it will stay there all day, perfect for day and night!
Hyaluronic Global Face Cream - love love love this product, my skin looks healthy and hydrated without going greasy! it just wants more
RECOMMENDED hope you enjoy it too!

Besvarelse fra BY TERRY
Great luxury products and service from ByTerry
I love the ByTerry products, such great quality and luxurious to use.
The samples provided with purchases are a great way to try products and some of my favourites came to me via that route.
Customer service has been great when I have had any problems (which is minimal) and delivery times are very good.

Besvarelse fra BY TERRY
AMAZING
OMG!!! Amazing Customer Service, truly a Gem when it's so important more than ever to rely on Customer Service, they've done 1000%! Went above and beyond and for that I'm going to be a loyal customer.

Besvarelse fra BY TERRY
Fantastic customer service
Received a faulty item and emailed customer service. I provided details and photo requested - issue was dealt with and replacement received the next day. Can't beat that. Sincere thanks to all.

Besvarelse fra BY TERRY
Very helpful customer service!
Had an issue with my package being damaged upon arrival and got in touch with customer service to sort that out and got my issue resolved in a very timely and efficient manner, not to mention the most friendly and above and beyond customer service! Always been a fan of the brand but very happy that the people working there are helpful too!

Besvarelse fra BY TERRY
I love this brand
I love this brand. I started wearing it because an influencer recommends it, and it works amazingly on my skin.

Besvarelse fra BY TERRY
Excellent customer service
I love By Terry products and the service I have had recently has been brilliant. By Terry is my favorite brand. The quality of customer service is truly exceptional. Thank you for all.

Besvarelse fra BY TERRY
Amazing customer service
Really great and professional customer service. Beautiful products and high quality. Recommend

Besvarelse fra BY TERRY
By Terry is my favourite make up brand
By Terry is my favourite make up brand! Their products are amazing and give me the best glow and care for my skin too - the customer service is really helpful and has helped me choose the correct shade for my skin and always respond quickly to any questions. I own practically every product in the hyaluronic range and in my opinion they are unbeatable for giving you even coverage and giving you a natural glow (and making me look younger!) Highly recommend!

Besvarelse fra BY TERRY
I contacted byTerry to arrange a…
I contacted byTerry to arrange a refund. Liv responded very quickly and was very helpful with my queries.

Besvarelse fra BY TERRY
I love By Terry products and the…
I love By Terry products and the service I have had recently has been brilliant. I got in touch to chase up an order and Camillia was very helpful, professional and friendly. The product arrived today and she had already emailed to check-in to make sure all was well.

Besvarelse fra BY TERRY
Outstanding Customer Service
I recently made a purchase for the first time on byterry.com. I accidentally purchased the wrong item due to a combination of being a first time shopper with the brand, and the selection options for this particular product being unclear, especially to a first time brand user.
I can honestly say the personalised way in which they handled my error and website information confusion was by far the best customer service I have experienced or even heard of in quite some time. What an amazing brand, they kindly acknowledged that the selection criteria for this product was confusing, sent me out a replacement product and not only allowed me to keep the item ordered in error but also gave me tips on how to use it.
Thank you By Terry for turning something that could have been frustrating and brand damaging to a first time user into a very positive experience. The products are also amazing!!

Besvarelse fra BY TERRY
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







