By Teddy Anmeldelser 

We purchased a car bed for our labradoodle puppy. Within 2 months the strap which you clip to his collar had totally torn away from the bed, the stitching having come totally undone. At this point he was barely 5 kilos and only 4 months old, there’s absolutely no way he was strong enough to pull it off on his own. Customer service claimed this had never once happened on the thousands of beds they’ve sold, a claim I now doubt…

They had us return the bed and sent us out a new one. After 3 months, exactly the same thing again. He’s now nearly 8 months and just over 10 kilos, but again simply wouldn’t be strong enough to entirely rip the strap away from the bed. He does not pull on the strap to the extent this should even be possible, the most he does is stand up to look out the window. These are genuinely unsafe products and I’d strongly warn anyone against purchasing one if they care for their dog’s wellbeing.

UPDATE:
ByTeddy flagged this review for removal for defamatory content, which Trustpilot sensibly rejected. You can see in ByTeddy's reply that they are insisting the strap was chewed apart by the dog. This is simply untrue, I have photos of both broken straps - dogs don't chew in perfectly straight lines along stitching and even if they did, the area which ripped was underneath the cushion of the bed!

ByTeddy got in touch with my via email after this review. After initially asking if there was anything that could be done to get me to remove the review, they then resorted to pretty much saying I was lying ("For it to happen twice with you, I would make the educated conclusion that this is down to how the product has been used by the dog."), and when I rejected this, threatened to report me "through the appropriate channels". Threatening to report a customer concerned about the wellbeing of other people's pets to the police is genuinely disgraceful for any company, not least one which is fortunate enough to now be stocked by John Lewis. Rest assured I have passed all photos and email chains to them, who are reviewing their relationship with ByTeddy internally. They have agreed with us via email that the response we received from ByTeddy was unacceptable and unprofessional.

Avoid this company like their plague. Their products are unsafe and employees rude.

Super fast delivery, incredible products! Pepper hates the heat, she gets so uncomfortable and I’ve tried so many cooling jackets/mats/bandanas with no luck. Her new by Teddy cooling coat kept her cool and comfortable for a whole day at the beach, so impressed! Looking forward to summer adventures without worrying about her comfort.

I've tried a lot of dog brands, but ByTeddy stands out for me. Their quality is on another level, everything feels thoughtfully designed, from the materials to the small functional details. It’s rare to find products that are both genuinely practical and actually look good in your home, but ByTeddy nails that balance perfectly. Their whole aesthetic is minimal, elevated, and consistent across everything they make and is exactly what I look for.

What really sets them apart though is the community they’ve built around the brand. We go to their walking club and it’s honestly one of the best parts, the atmosphere is so welcoming and the community feel is incredible. It doesn’t feel like a brand pushing products, it feels like a group of people who genuinely love the brand and their products.

Between the product quality, attention to detail, and the community they’ve created, ByTeddy is one of the few brands that actually lives up to the hype.

By Teddy is one of the best dog brands out there. Not only is everything very well thought through but it is also beautiful and aesthetic and fits in with your Home rather than your Home fitting in with the product. Their customer service is top tier. And actually their travel bottle saved my puppy during our car being broken down for 3 hours. Thank you!!!

Picked up a cooling vest for Pickle as he isn’t good in the hot weather. He hates wearing them usually - especially the ones you have to soak in water which just traps the heat and makes them itchy! This one is so different - even in direct evening sun he was cool to the touch, and didn’t complain once!! Would recommend!!

The products themselves are nice and I haven’t had any quality issues so far. Unfortunately, my experience with customer service was very disappointing.
I ordered five items, one of which was a pre‑order. When I added the pre‑order item, the total delivery fee increased. I assumed this was because the pre‑order would be shipped later and that I was being charged for a second delivery. Since I live in Germany and import duties for the first shipment were already very high, I decided to cancel the pre‑order item to avoid paying import taxes twice.
Customer support was initially very responsive and helped me process the cancellation and refund. However, the delivery cost related to the canceled pre‑order item was never refunded. Their only explanation was that I had paid for just one delivery and that shipping for pre‑order items is covered by the brand, yet they never explained why the delivery fee increased when I added the pre‑order item in the first place.
I also noticed inconsistencies in the refund amount shown on the invoice they themselves provided, where the totals did not add up and showed different values. After raising these issues, customer support completely stopped responding. A clear answer to my specific questions could have easily resolved the situation, but I never received the explanations I needed and my emails were simply ignored. I sent multiple emails and received no reply for 13 days. I contacted them via Instagram and was told I would receive an answer the same day. Five days passed without any response. When I followed up again on Instagram, I finally received a reply, but it again ignored my specific questions.
The brand has nice products, but unfortunately, when problems arise, they seem to avoid addressing them.

I discovered this company on Instagram and instantly fell in love with their beautiful designs and the quality of their products. Everything arrives quickly and is so thoughtfully packaged. We absolutely love the cosy car seat — it’s perfect for our Cavapoo, Oscar. He now has matching leads and collars, which are just as impressive, and I’ve recently treated myself to one of the dog‑walking bags. Stylish, practical, and such great quality. I’m already looking forward to coming back for more treats for both of us.

Amazing quality products, Twix loves his new cooling mat and sleeps on it every night. All products are easy to wash, great quality, and look gorgeous with the house aesthetic.

A huge thank you to By Teddy for the gorgeous car seat and the amazing 3-in-1 water/snack bottle! The quality is superb and the design is absolutely fabulous.

I did have a small issue with the initial delivery, but it was resolved immediately with such great service.

I’ll definitely be returning and already have alerts set for upcoming items. I’m sure this brand is going to be a huge success—wishing you all the continued success!

We love all things By Teddy. We have a six month Cavapoo called Nala who’s their biggest fan. When she was tiny the gorgeous puppy sling was a game changer for us! The car seat has made travel so smooth and easy - we couldn’t be without it! Looking forward to trying out their summer collection! <3

Beautiful high quality pieces that both myself and my miniature dachshund absolutely love. Stylish, practical and comfortable 🤍

Incredible products, great quality and Super fast delivery .

Absolutely love the Summer Breeze Collection. The drying robe is soft, lightweight and very absorbent, perfect after wet walks, beaches or bath time. The cooling mat and vest work brilliantly on warm days and really help keep our dogs cool and comfortable without any fuss. Great quality, lovely designs and very practical – would highly recommend.

I have recently ordered the studio collection in both the hazelnut and chocolate and the quality is amazing!! The hands free design of the lead has been a game changer, with a child as well it gives me that extra hand that is so needed! 🤭
We have also ordered the cooling vests, drying robes and the cooling mat from the new summer breeze collection as they are fantastic!! The vests and mat are cool to touch which is going to be so lovely for the pups in the heat ☀️😍
We also ordered the quilted sling which has been perfect for our new pups, she drifts off in it and is so cosy! It’s so comfy to wear and we’ve had so many compliments on it 🥹
Another 10000000/10 from us for By Teddy 🧸

I just received some pieces from the recent summer launch and I am utterly obsessed!

The cooling mat has none of those nasty toxic gels in and instead is made from a cooling fabric that is instantly cool on contact. It’s lightweight making it very easy to transport.

I also purchased a drying robe and cooling vest. Both are incredible quality and the sizing is perfect! Not to mention they’re absolutely stunning.

Delivery is always super quick and the items come so beautifully packaged, it truly feels luxurious.

Really good service and quality. The best aesthetic designs and they’re so hard to find in the UK for dogs. I’m lucky I found them when I got my puppy. I highly recommend this brand to anyone. My fav products are the carriers and the new hands free leash.

The best dog car seats around we absolutely love our XL it’s perfect for in the back of my Mini! 🤎

We looove all of our ByTeddy products! Everything is so well made, such high quality and such beautiful aesthetic products. When we ordered something in the wrong size, it was easy to return, and the communication with the owners is always quick and helpful! Literally our fave dog brand, can’t recommend them enough.

Never shop again.

Horrible customer service.

I recently purchased an item from this company and unfortunately had a very disappointing experience.

The product arrived defective, which raises serious concerns about their quality control. This should have been identified before dispatch.

Shipping was also problematic and added unnecessary frustration to the overall experience.

What was most unacceptable, however, was the returns process. Despite the item being faulty, customer service made it unnecessarily difficult to arrange a return and refund. This lack of efficiency and accountability is not what I would expect from a reputable business.

Based on this experience, I would not purchase from this company again.

I hope they take steps to improve both their quality checks and customer service processes.

I have most of the collection now! Today I received one of the new chocolate slings and it’s outstanding… all products are fantastic quality and top class customer service ❤️🐶