Hele schattige winkel, met heel veel leuke verschillende soorten sieraden, beste kwaliteit ook. Lieve personelen die luisteren naar je wensen op de juiste manier. Hier moet je zekerr langs gaan en ee... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
De eigenaresse van by Perin is zorgvuldig en luistert naar je wensen. Ze heeft super veel sieraden waar je uit kan kiezen en als er iets loskomt of breekt is ze bereid om het te maken. Mijn bestellin... Se mere
Vriendelijke dame in de winkel. 2 permanente armbanden laten zetten en nog meer spulletjes gekocht. De ervaring in de winkel was heel fijn, leuke gesprekken en ook mooie producten. Hopelijk blijven de... Se mere
Volgens postnl bezorgd. Heel moeilijk om contact te krijgen met byperin. Hiervooe nooit deze issues gehad. Meerdere malen geprobeerd te bellen. Tel doet het niet. Mailen ook meerdere keren gedaan. V... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Where stories meet elegance | Unique jewelry designs with personal engravings | Our entire collections are chosen by our love for jewelry. The materials of the jewelry contain high quality within your budget!
Kontaktoplysninger
Boekhorststraat 157, 2512 cp, den haag, Holland
- 0616002150
- customercare@byperin.nl
- byperin.nl
3,6
Middel
27 anmeldelser
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quick delivery, good quality
7. april 2026
Snelle levering en super mooie sieraden…
Snelle levering en super mooie sieraden ontvangen!
30. marts 2026
Meningg;;
Hele schattige winkel, met heel veel leuke verschillende soorten sieraden, beste kwaliteit ook. Lieve personelen die luisteren naar je wensen op de juiste manier. Hier moet je zekerr langs gaan en een kijkje gaan nemen, ze graveren ook gratis op bijna alles en je kunt een afspraak inplannen voor een permanente Armband die je voor altijd kan dragen met je partner of vriendin, heell leuk.
Dus dames waar wacht je nogg op, RUNN!! 💖✨🤭
22. marts 2026
Uopfordret anmeldelse
Leuke winkel,hele lieve dames
Leuke winkel,hele lieve dames, klantvriendelijk en hulpzaam. Dit is een aanrader als je leuke sieraden wilt.
14. marts 2026
Uopfordret anmeldelse
Hele leuke winkel
Hele leuke winkel!
Lief personeel je word meteen geholpen en als je wat nodig hebt dan staan ze voor je klaar. En natuurlijk heel veel leuke sieraden!!
14. marts 2026
Uopfordret anmeldelse
Hele slechte service
Hele slechte service. De ketting die ik heb besteld heb ik geen eens ontvangen. Toen heb ik ze gemaild en een whatsapp bericht gestuurd, maar zonder reactie. Heb toen de ketting opnieuw besteld, omdat ik dacht dat ik in de tussentijd wel reactie zou ontvangen en ik de ketting cadeau wilde geven. Dit keer de optie ophalen gekozen en ook dat was gezeik. In de ophaalmail stond dat ze alleen op zondag waren gesloten, maar toen waren ze ineens op de dinsdag ook gesloten. Stond voor een gesloten deur en kon een andere dag weer er naartoe gaan. Kortom, afgeraden.
27. februar 2026
Disappointed
Normally, I am not the type of customer who leaves a negative review, but in this case, I truly believe it is necessary.
This is not about the quality of the jewelry itself. Unfortunately, I did not even get the chance to evaluate that. I ordered a piece of jewelry as a gift for my friend and clearly specified a particular engraving when placing the order. However, the engraving I requested was not done at all.
When I received the item, I was genuinely shocked, as I had been expecting a completely different engraving. I immediately contacted customer support. While they did respond, there was no acknowledgment of responsibility and no willingness to admit that a mistake had been made even though I could clearly prove that I had submitted a different engraving request and even provided screenshots as evidence.
Afterwards, I asked what possible solution they could offer and followed up with another question. To this day, I have not received any further response. I find this unacceptable for a business of this kind especially after I explained that the item was intended to be a gift. As a result, I am now left without a present.
Please don’t get me wrong, mistakes can happen, and that is completely normal. They can be discussed and resolved through proper communication. However, that only works if both sides are willing to communicate, and unfortunately, that was not the case here. I genuinely enjoy supporting smaller shops, but this time I was truly very disappointed and saddened by my experience.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra By perin jewelry
Dear KN,
Thank you for taking the time to share your experience. We’re truly sorry to hear that you feel disappointed, especially since this was meant to be a gift.
We would, however, like to clarify what happened from our side.
Before placing your order, you contacted us to ask about engraving the bracelet in Kurdish. As Kurdish is a language we are familiar with, we kindly assisted you with part of the translation to help you achieve what you wanted.
When the order was placed, the engraving text entered on the bracelet itself was written in Turkish. However, in the order note you mentioned that you wanted the Kurdish version/translation of that text. The text that was ultimately engraved was exactly the text that was submitted with the order. We always copy and engrave the provided text exactly as written, to avoid making assumptions or altering personal messages.
After receiving your message stating that you had expected a different engraving, we explained that based on the information submitted with the order, it was not clear that a different final text should have been used. Since personalized items are produced exactly according to the customer’s submitted text, we rely entirely on what is written at checkout.
We did respond to your message and clarified the situation. After our explanation, we did not receive any further reply from your side.
We completely understand that mistakes can happen, especially with translations in different languages. However, in this case, we engraved the bracelet exactly as requested in the order details provided. We always recommend carefully reviewing the final text before completing a personalized purchase, as we cannot change or reinterpret the text once production has started.
We genuinely value every customer and always aim for clear communication and fair solutions. We’re sorry that this experience left you feeling disappointed, as that is never our intention.
Kind regards,
Byperin | Perin jewelry
Top kwaliteit
De eigenaresse van by Perin is zorgvuldig en luistert naar je wensen. Ze heeft super veel sieraden waar je uit kan kiezen en als er iets loskomt of breekt is ze bereid om het te maken.
Mijn bestelling is super snel gekomen en de kwaliteit van de sieraden zijn perfect.
20. juni 2025
Uopfordret anmeldelse
Order Issue - image barely visible
Hello,
I received my necklace today, but the engraved photo is barely visible. The image can only be seen when the pendant is tilted in a specific angle. In normal light, it looks grey and the photo is not recognizable.
This does not match how the product was shown on your website.
Please see the attached photos for reference.
I would like to request a replacement with proper engraving quality.
Order number: P017905
Thank you for your support.
Best regards,
FANAJ ARDITA
Schubertstr.7
89269 Vöhringen
27. januar 2026
Besvarelse fra By perin jewelry
Dear Fanaj,
Thank you for your review. We’re sorry to hear that you are not satisfied with the necklace.
Our spinner necklace is actually one of our best sellers, and the quality of the engraving is something we consistently receive very positive feedback on. For that reason, we do not fully recognize the situation as described.
It is important to mention that the final result of a photo engraving strongly depends on the quality of the image that is uploaded. In your case, the photo provided was black and white and unfortunately very blurry. We did our best to enhance and strengthen the image before engraving it, to achieve the best possible result.
Because this is a photo engraving (and not a text engraving), the visibility naturally depends on lighting and angle. The image becomes clearer when the pendant is tilted and light falls on it correctly. This is characteristic of photo engravings and is also shown clearly on our website and social media, where we demonstrate how the engraving becomes visible by moving it in the light.
In our opinion, considering the quality of the original photo, the necklace turned out as well as possible. That said, we always want our customers to be happy with their purchase, so you are welcome to contact us directly to discuss possible options.
Kind regards,
Byperin | Perin jewelry
www.byperin.com
Goede service en prachtige sierraden
21. januar 2026
Uopfordret anmeldelse
Gastvrijheid, hulp. En sfeer.
Ik wil jullie enorm veel bedanken, mijn vriendin is er erg blij mee. Het cadeau was een mooi geschenk. De hulp die we kregen in de winkel was echt heel fijn. We zijn enorm geholpen!! De sfeer was er ontzettend leuk. We komen zeker weer eens langs.
1. december 2025
Twee keer langs geweest
Twee keer langs geweest, één keer voor laten plaatsen en de andere keer voor reparatie, beide keren werd ik goed en vriendelijk geholpen.
6. december 2025
Uopfordret anmeldelse
Livraison trop tôt pour un cadeau surprise.
Nul, j’ai fait livrer un cadeau d’anniversaire pour une amie chez elle sauf qu’il a été livré sans que je ne reçoive un mail ni un message et que le statut de la commande était seulement en face de tri vers le pays, elle a donc reçue le cadeau en avance et pas le jour de son anniversaire.
28. november 2025
Besvarelse fra By perin jewelry
Hello Ayten,
Thank you for your feedback. We understand that the timing of the delivery was important for your surprise.
Once a parcel is handed over to the carrier, the exact delivery date is no longer within our control. However, customers can always follow the shipment through the tracking link provided in the order confirmation. In this case, the carrier delivered earlier than expected.
If you need us to check anything regarding your order, feel free to provide your order number and we’ll be happy to assist.
Kind regards,
Byperin | Team Perin
www.byperin.com
Slechte advertenties, slechte klantenservice
Slechte advertenties, Slechte klantenservice. Ik heb al 2 keer geprobeerd Contact optenem maar nogsteeds geen antwoord echt verschrikkelijk dit.
24. november 2025
Besvarelse fra By perin jewelry
Beste Paard,
Bedankt dat u de tijd heeft genomen om uw ervaring te delen. Het spijt ons enorm om te horen dat onze advertenties teleurstellend waren en dat u geen reactie heeft ontvangen op uw eerdere contactpogingen. Dat is absoluut niet de ervaring die wij willen bieden.
We helpen u graag zo snel mogelijk verder. Zou u ons een bericht kunnen sturen met uw bestelnummer of het e-mailadres waarmee u contact heeft opgenomen? Dan zorgen wij dat uw vraag met prioriteit wordt opgepakt.
Onze oprechte excuses voor het ongemak, we staan klaar om dit voor u op te lossen.
Met vriendelijke groet,
Team Perin | ByPerin
www.byperin.com
Poor customer service
The jewellery is beautiful but that’s about the only nice thing i can say. I bought the blue hamza bracelet and i loved it so much i decided to buy the matching necklace a few months after.
The first couple times i wore it i found that it kept falling off and slipping into my shirt without me realising and so it put me off wearing it because of a fear that i would lose it. One specific time it had fallen off somewhere along the 15 minute walk from my house to the train station and my boyfriend and i spent an hour retracing my steps with a flashlight at 2am to find it which made us miss the last train home. I wore it a couple more times at home because i thought maybe im not securing it strong enough but after a certain point i realised the clasp is just loose and faulty. Stupidly i decided to wear it out, asking my boyfriend to make sure it was secure and on my way home from his house i realised somewhere along my journey it had fallen off and i could not find it. I emailed customer support within the warranty window because i was sad to lose it and to me €60 is not an amount i want to just throw away. I heard back within a day initially, they were asking for more information so i provided it. A week passed and no response so i wrote a follow up email and then 3 weeks passed and still no response, i even wrote to them on Instagram asking for their usual response time. This was in July and in September i wrote to them again on Instagram and they responded asking how they can help only to leave me with no response yet again which honestly feels like a joke.
4. september 2025
Uopfordret anmeldelse
Besvarelse fra By perin jewelry
Dear Ebony,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you’ve had with your bracelet and the trouble it caused you, that is absolutely not the experience we want any of our customers to have.
We also apologize for the delay in communication. You should always be able to count on a timely and helpful response from us.
Regarding the faulty clasp: normally, whenever a product issue is reported within the warranty period, we’re more than happy to repair or replace the item. However, we do need some form of evidence (such as photos or videos) to assess the issue properly, especially in cases where the item is no longer available for inspection. Without this, it becomes very difficult for us to determine what went wrong and offer the appropriate solution.
If you still have any photos, videos, or even older messages showing the issue with the clasp, please send them to us. Even partial evidence can help us move forward and find a fair resolution for you. We truly want to assist and ensure you feel supported.
Once again, our sincere apologies for the inconvenience you’ve experienced. Please reach out to us with any information you can provide, and we will personally make sure your case is reviewed as a priority.
Lots of love,
Team Perin | Byperin
www.byperin.com
Kwam zoals verwacht
29. september 2025
Besvarelse fra By perin jewelry
Beste Dilayla,
Bedankt voor uw mooie review! Wat fijn om te horen dat u een goede ervaring heeft gehad en dat de verzending snel was. We waarderen het enorm dat u vaker bij ons wilt bestellen, daar doen we het voor!
We kijken ernaar uit om u binnenkort weer terug te zien.
Liefs,
Team Perin | Byperin
www.byperin.com
Vriendelijke dame in de winkel
Vriendelijke dame in de winkel. 2 permanente armbanden laten zetten en nog meer spulletjes gekocht. De ervaring in de winkel was heel fijn, leuke gesprekken en ook mooie producten. Hopelijk blijven de armbanden zitten, want ze zijn simpel maar prachtig.
22. august 2025
Uopfordret anmeldelse
Besvarelse fra By perin jewelry
Beste Nazabu,
Wat jammer om te lezen dat je niet tevreden bent over de communicatie. We willen hier graag op reageren, omdat dit beeld niet helemaal klopt.
Je vraag is door ons netjes beantwoord via e-mail. Vervolgens stelde je dezelfde vraag nogmaals, waarop we opnieuw hebben gereageerd. Het is mogelijk dat onze e-mails in je spamfolder zijn beland – we raden aan om die ook even te controleren.
We doen altijd ons best om snel en duidelijk te communiceren, en vinden het jammer dat dit in jouw geval anders is overgekomen. Mocht je nog verdere vragen hebben, staan we uiteraard opnieuw voor je klaar!
Hartelijke groet,
Team By Perin | Byperin
www.byperin.com
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.