What let's this card down is the complete lack of customer service. I have encountered nothing but issues with my card since receiving and you have rude customer services, who give basic, unhelpful in... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I like that the app is easy to use and the card works just like a normal debit card. I like the fact that it makes it easier to get cash back than bank rewards or cash back websites which you have to... Se mere
Virksomheden har svaret
Been using this for about 5 years, mainly for household shop. The cashback adds up so it's worth all the hassle but I hate using byond. The app glitches and shuts down all the time. I can't check any... Se mere
Virksomheden har svaret
Limited retailers depending on location (Isle of Man). Would be useful to have on Applepay since a lot of people go out without their purses.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Kontaktoplysninger
Storbritannien
- byondcard.co.uk
3,0
Middel
510 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Apple Pay?
I like the cashback amounts and the variety of stores but it’s such a shame that the card cannot be added to Apple Pay. The app is also not great
4. november 2025
Besvarelse fra bYond Card
Hello Paige,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Apple Pay please
I like the Byond card a lot. Although it would be helpful if it could be put on Apple Pay. Also sometimes when topping up it doesn’t go through
1. november 2025
Besvarelse fra bYond Card
Hello Miss Cowan,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Great idea, awful app
Like the fact I can get cash back on my weekly shopping. Like I can top up my card from and app buy the app is rubbish. It repeatedly freezes especially when trying to top up. Says your top up has been successful when it hasn’t. Often the login page crashes so you can’t even get in. It’s the worst app I have ever used and has not progressed or been developed in years. For context I’ve used this app for 5 years +
4. november 2025
Besvarelse fra bYond Card
Hello Natalie,
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with your card. We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon.
Please do feel free to contact customer services should you get stuck with anything.
Kind regards
The bYond Team
Great savings benefits but a ridiculous…
Great savings benefits but a ridiculous system to order a joint/partner card upon its expiry. Why not simply renew that card at the same time? Why have to go through all the registration again from scratch. A totally pointless exercise.
1. november 2025
Besvarelse fra bYond Card
Hello Itchy,
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with the savings and will certainly pass forward your feedback regarding the partner card.
Kind regards
The bYond Team
Besvarelse fra bYond Card
Hello Shiraz,
Thank you for taking the time to leave a review.
We are happy to hear you can see the benefits of the card.
We are constantly working with our partners to be able to increase the retail offering we have for the card, so please do keep an eye on the retailer list for new partners.
Kind regards
The bYond Team
I like the app but it’s a pain when you…
I like the app but it’s a pain when you need a one time passcode before you can get in each time
2. november 2025
Besvarelse fra bYond Card
Hello,
Thank you for taking the time to leave a review.
We are really happy to hear you are enjoying the discounts available.
You will be asked to pop in your PIN from time to time when using the card or reaching the spend limit, just as a security measure.
Kind regards
bYond Card Team
Could be better. Allow to add on google wallet
Its good to have this card when you have big purchases for the cashback. However, I find the app isnt the best, I normally need to receive a code on my phone to log on and this biggest issue i have is I cant add it to my google wallet. I hardly carry a wallet now, so when im out and about i miss opportunities to use the card as I dont have it with me. This needs to change so I use the card more.
4. november 2025
Besvarelse fra bYond Card
Hello Anita,
Thank you for taking the time to leave a review.
You will be asked to pop in your PIN from time to time when using the card or reaching the spend limit, just as a security measure. As of the moment we do not support digital wallets, however we have passed this feedback to the team to investigate further.
Kind regards
The bYond Team
The features of the card are not…
The features of the card are not customer friendly at all. The outlets where the card are accepted is limited. Balance on card after closure of account is apparently not refunded to customer.
4. november 2025
Besvarelse fra bYond Card
Hello Udyavar,
Thank you for taking the time to leave a review.
Sorry to hear you find the retailers on offer limiting. We are always adding new partners to bYond so it is worth keeping your eye on the websites retailer list, as something may pop up where you can enjoy using your card.
You can reach them on the phone number 03448791064 or email here: https://www.byondcard.co.uk/help/contactus
Kind regards
The bYond Team
If you would like to discuss closing your card, please do feel free to contact our team who will be happy to discuss the remaining funds.
App is not the most efficient
App is not the most efficient, consistently requiring a code to access
3. november 2025
Besvarelse fra bYond Card
Hello Jac,
Thank you for taking the time to leave a review.
We are really happy to hear you are enjoying the discounts available.
You will be asked to pop in your PIN from time to time when using the card or reaching the spend limit, just as a security measure.
Kind regards
bYond Card Team
A bit outdated
Not being able to add the card to your Apple wallet is inconvenient, as I constantly forget the card because all of my other cards are now in Apple wallet. Also, we tried to add a secondary card holder to the account a few months ago. This was so difficult that we gave up.
4. november 2025
Besvarelse fra bYond Card
Hello Steven,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we have passed this feedback to the team to investigate further.
If you are having issues setting up a partner card, please do contact the customer care team who will happily help. You can reach them on the phone number 03448791064 or email here: https://www.byondcard.co.uk/help/contactus
Kind regards
The bYond Team
Easy to isr and top up
2. november 2025
Besvarelse fra bYond Card
Hello Karen,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our bYond card.
Kind regards
The bYond Team
Finally got its App usability to a good…
Finally got its App usability to a good place making this a really good company benefit worth using.
This is a a perk that actually works for you.
4. november 2025
Besvarelse fra bYond Card
Hello,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our card, and that the App is now running smoothly for you.
Kind regards
The bYond Team
Not the greatest experience and considering cancelling the card
Dislikes.
The fact that you have to cancel your payments through your salary rather than have the ability to withdraw funds.
Having to manually request a card for you partner rather than it being available on the app.
Received a renewed card and had to change the PIN. Why can’t you leave the PIN the same like other debit cards
I then asked for a new card due to marriage and the existing card was deactivated straight away which I was unaware of. When updating the new PIN on my renewed card it was retained by the cash machine as it had been cancelled due to me asking for a new card in my married name. This resulted in me being unable to do my shopping as I had no card.
Overall I used to think this was a great option to put money away for big expenses like Xmas but the recent problems and the fact you can’t use the card in budget supermarkets like Lidl and Aldi or Home Bargains or B&M and the declining rewards I’m seriously considering stopping the payments I make through my salary and will feedback all of this to the benefits team with my employer
31. oktober 2025
Besvarelse fra bYond Card
Hello Cat,
Thank you for taking the time to leave a review.
Your feedback is incredibly valuable to us, so we will make sure to pass it along regarding your experience with the partner card and cancellation of your current card while the new one was in transit.
If you are ever having issues with the card or just need some help/guidance, pleased do contact the team - they will be more than happy to help. You can reach them on the phone number 03448791064 or email here: https://www.byondcard.co.uk/help/contactus
Kind regards
The bYond Team
Besvarelse fra bYond Card
Hello Wagdi,
Thank you for taking the time to leave a review and very sorry to hear yo uhave not received your card.
Looking at the account, we can see the card was sent out.
Please could you contact our customer service on 03448791064 or email here: https://www.byondcard.co.uk/help/contactus, so we can check the address we have on record and update if necessary. We can then pop you out another card.
Kind regards
The bYond Team
Not used in supermarkets
21. oktober 2025
Besvarelse fra bYond Card
Hello NP,
Thank you for taking the time to leave a review.
We do have partner supermarkets including ASDA, Iceland, Sainsburys and Waitrose. However it is important to note that each retailer has it's own Ts & Cs, so there is a possibility that some items may not be accepted at checkout. You can view the all the terms for each partner when you access your bYond card login.
You can find all our partner retailers here: https://www.byondcard.co.uk/Retailers/LoggedOut.
Kind regards
The bYond Team
It is not working at first instance
19. oktober 2025
Uopfordret anmeldelse
Besvarelse fra bYond Card
Hello Mudit,
Sorry to hear you are having some issues with your card.
Please do contact our customer service team directly, as they will be happy to help you and investigate any problems. You can pop the team an email here: support@byondcard.co.uk.
Kind Regards
The bYond Team
Card not compatible digital wallet system—such as PayPal, Apple Pay, Google Wallet, Samsung Pay, etc.
I'm disappointed the card in not compatible digital wallet system—such as PayPal, Apple Pay, Google Wallet, Samsung Pay, etc.
In addition cash back seems to remain only in Pending, not sure why this is... will try call customer care to find out.
16. oktober 2025
Besvarelse fra bYond Card
Hello,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we have passed this feedback to the team to investigate further.
We are sorry for the inconvenience.
In regards to the the pending funds. Once you have performed a transaction, we will automatically calculate the cashback you have earned. This will be in a pending status for 30 days, after which it will transition to paid and we will add it to your Vault balance. From there, you decide when and how much you spend by moving it to your card balance. You can see the status of the cashback for each transaction within your Summary view, with detailed information displayed in the expanded summary.
Kind regards
The bYond Team
I cant use my beyond card anywhere thst…
I cant use my beyond card anywhere thst i live i topped it up with £100 can i withdraw it please ?
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra bYond Card
Hello Melanie,
Thank you for taking the time to leave a review.
You can find all our partner stores where you can use/benefit from your card via your bYond card login.
If you having issues using your card or would like to discuss rebates, please do feel free to contact the team directly who will happily help you further.
Customer care email: support@byondcard.co.uk
Kind regards
bYond Card Team
Besvarelse fra bYond Card
Hello Martin,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
Great initiative and good selection of…
Great initiative and good selection of retailers. Easy to use and clear instructions. Website is quite slow sometimes but the mobile app seems to be better.
30. september 2025
Besvarelse fra bYond Card
Hello Emma,
Thank you for taking the time to leave a review.
We are really pleased to hear you are happy with your card and can see the great benefits it has to offer.
We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon.
Kind regards
The bYond Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.