I like that the app is easy to use and the card works just like a normal debit card. I like the fact that it makes it easier to get cash back than bank rewards or cash back websites which you have to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Limited retailers depending on location (Isle of Man). Would be useful to have on Applepay since a lot of people go out without their purses.
Virksomheden har svaret
Very good service, just have one concern: I am unable to add this card to my phone wallet, so I need to keep the physical card with me.
Virksomheden har svaret
It’s ok. There’s not really any more retailers on it than any other cashback / voucher scheme and the percentages of cashback are no better or worse. It’s good that you get a card to use and c... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Kontaktoplysninger
Storbritannien
- byondcard.co.uk
3,0
Middel
507 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really user friendly to use
Really user friendly to use. Lots of options for shopping.
1. december 2025
Besvarelse fra bYond Card
Hello Lori,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
Useful discounts
4. december 2025
Besvarelse fra bYond Card
Hello Alan,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
Good set of retailers
Good set of retailers, easy to use card. Need to add face activated log in
4. december 2025
Besvarelse fra bYond Card
Hello Michelle,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
It's OK
It's OK, I do not use card so regularly and it's a bit of a faf to access the app for me.
Pin did not remain how It was when I got a new card - it does for my bank card.
12. november 2025
Besvarelse fra bYond Card
Hello Amanda,
Thank you for taking the time to leave a review.
We will certainly pass along your feedback regarding the App as we are constantly looking to improve the functionality of it.
In regards to the PIN of the card, we do not store PIN information on our system, so we are not able to send out cards with current PIN numbers attached. Very sorry for the inconvenience.
Kind regards
The bYond Team
Easy to use.
3. december 2025
Besvarelse fra bYond Card
Hello Jonathan,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our card and that you find it easy to use.
Kind regards
The bYond Team
Terrible experience… that card easy…
Terrible experience… that card easy accept your money but if you want to collect it back- have no idea how?! Several times it was impossible to pay in some shops- even I paid there before with same card.. sometimes I paid but from 2-3 time.. Imagine- stayed in a queue- people waited- I I cant make a payment.. cash back- not happening on spot.. they still pending!! Have no penny from that.. strongly do not recommend it for everyone.. find something else.
26. november 2025
Besvarelse fra bYond Card
Hello Maks,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had with the card.
For information on withdrawing the funds from your vault, please feel free to click on the following link: https://byond.helpscoutdocs.com/article/532-how-do-i-withdraw-money-from-my-vault
Regarding the cash back, once you have performed a transaction, we will automatically calculate the cashback you have earned. This will be in a pending status for 30 days, after which it will transition to paid and we will add it to your Vault balance. From there, you decide when and how much you spend by moving it to your card balance. You can see the status of the cashback for each transaction within your Summary view, with detailed information displayed in the expanded summary.
If you are having issues when using the card or any other question you may have, do please feel free to contact our customer services team who will happily look into it further for you. The team can be contacted via email on support@byondcard.co.uk
Kind regards
The bYond Team
The app is awful
The app is awful. It keeps throwing me out even though I’ve updated the app version. I asked for a partner card, weeks ago and it’s not been posted to our address. Many people at work have advised me to not get the card, due to its many issues.
24. november 2025
Besvarelse fra bYond Card
Hello Kip,
Thank you for taking the time to leave a review and very sorry to hear of the issues you are having.
Please could you contact the customer care team directly as they will be happy to investigate/trouble shoot the problems with your App, along side sorting out your partner card for you.
The team can be contacted via email on support@byondcard.co.uk.
Kind regards
The bYond Team
bad website, card didn't arrive
registering kept crashing. couldn't access the website landing page without getting 500 error, they didn't send me a card, had to raise a customer services ticket to be send a card.
1. november 2025
Besvarelse fra bYond Card
Hello AC,
Thank you for taking the time to leave a review.
We did check with the team to see if we had an outage on the site, however there was nothing that could be identified so we are sorry for any inconvenience.
We do hope our customer service was able to re-send the card without delay for you.
Kind regards
The bYond Team
rip off....
I don't use the card enough, because it doesn't give the variety of stores that is on other similar platforms (ie Donut) so I tried to close my account, but this going to cost £12 I quote "Please note that if you want to cancel and redeem your available balance, there is a £12.00 fee that will be applied, broken down by a £2.00 account cancellation fee and a £10.00 redemption fee, and this would be deducted from your available balance."
a real con...
24. november 2025
Uopfordret anmeldelse
Besvarelse fra bYond Card
Hello Pezza,
Thank you for your review and we are sorry to hear you are not happy in regards to the charges.
We do clearly include all charges in the terms and conditions you signed up for when registering for the card. The charges are clearly defined in section 16 of the Terms and Conditions under Fees and Charges, where a table of fees is displayed, which you would have read when signing up and confirming acceptance by registering.
The card is designed to be used regularly and allows you to move the cashback earned from purchases to the balance of your card. This allows our customers to earn cashback for purchases they make, which can be used on future purchases and that is why we believe customers will stick with us.
If you require further clarification, please contact our customer service at the following email address: support@byondcard.co.uk
Kind Regards
The bYond Team
It's not bad, but...
It's handy, except a few things:
- add support to Google wallet - so I don't have to carry it everywhere, just like I don't have to carry most other cards
- Tesco? If a shop is not on the discount list, why is the card declined, instead of simply running the transaction without the cashback?
- Why does the app always start by warning me about having to download the latest version. I already have the latest version. Do I need to check it every time? Or maybe can the app check it for me? Just like all other apps do. I am on an Android phone, Google Pixel 9 Pro, 11 months old with all systems fully updated always, no exception.
23. november 2025
Besvarelse fra bYond Card
Hello Alexander,
Thank you for taking the time to leave a review and we do appreciate your feedback.
As of the moment we do not support digital wallets, however we will be sure to pass along to the team to investigate it as an an area of opportunity.
Regarding the App, we are always updating/upgrading it, so we want to make sure you always have the latest version to try and eliminate potential issues before they occur. We are sorry for any inconvenience.
Kind regards
The bYond Team
Rate 0.0%
First time I used in two different shops Farmfoods and Asda. Card shows 4% base reward for Farmfoods and 3% for Asda when shopping in stores. But at the summary after purchase it shows 0% rate, cashback status paid 0, earnings 0. So I guess no more rewards from these shops and I guess from others as well. At first it showed pending, but now cashback status paid, but unfortunately it is 0 pounds.....
13. november 2025
Uopfordret anmeldelse
Besvarelse fra bYond Card
Hello Arvydas,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
If you could contact us directly, our team will be happy to investigate what is happening here and provide extra information.
You can contact the team via this email address: support@byondcard.co.uk
Kind regards
The bYond Team
Easy to set up and use
14. november 2025
Besvarelse fra bYond Card
Hello Michael,
Thank you for taking the time to leave a review,.
We are pleased to hear of your positive experience with our card, and that you found it easy to set up and use.
Kind regards
The bYond Team
Set up was a faff
Set up was a faff. I stopped partway through because I didn’t have the requested information to hand. However my card was still sent out so clearly the information was not actually required. Because I had only been partway through I hadn’t checked my inputs and my name was mistyped. I now have a card I can’t use. Not sure exactly when so have said 15/10 which will be close enough.
15. oktober 2025
Besvarelse fra bYond Card
Hello David,
Thank you for taking the time to leave a review and sorry to read of the issues you have had.
If you could please contact the customer support team directly, they will be happy to go through the information on your card/account and update as necessary.
Please feel free to contact our customer service on support@byondcard.co.uk
Kind regards
The bYond Team
So key items would love to see improved…
So key items would love to see improved - this never works for shops in Airports / train stations. M&S, Nero etc. the amount of time i have to change cards. This is my primary use . Can we go digitial - my average purchase is my lunch so Digi Card would be so much better .
13. november 2025
Besvarelse fra bYond Card
Hello Callum,
Thank you for taking the time to leave a review.
Unfortunately, there are some locations that the card cannot be used it due the retailers own terms and conditions. We are sorry for the frustration.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Great card and easy to use.
6. november 2025
Besvarelse fra bYond Card
Hello,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our card, and that you enjoy using it.
Kind regards
The bYond Team
Please support adding the card to Apple…
Please support adding the card to Apple Pay!
Otherwise decent
15. oktober 2025
Besvarelse fra bYond Card
Hello Sean,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Great idea - unreliable
Great idea, but does not work consistently, so you have to have money to pay for things on both your byond and another card for when the byond doesn't work (been declined when there is confirmed balance on card in Sainsbury's, Asda and VUE in the last month).
10. november 2025
Besvarelse fra bYond Card
Hello Palmers,
Thank you for taking the time to leave a review and we're sorry to hear you have had a few niggles with the card.
You can find all our partner retailers on the website and a full list of their terms of usage. If you are ever having issues with the card however, please do feel free to get in touch directly and we'll be happy to help.
We do apologies for any inconvenience.
Kind regards
The bYond Team
App is really glitchy
App is really glitchy, keeps chucking me out. Would be helpful to be able to add to apple pay.
7. november 2025
Besvarelse fra bYond Card
Hello Sarah,
Thank you for taking the time to leave a review.
We are constantly updating the App, so we're sure any issues you are having will be short term. We do apologise for the inconvenience.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I dislike that you charge me if I…
I dislike that you charge me if I haven't used the card in a while. Why do you do this ? There are surely no costs to you. It's nice to accumulate money for Christmas.
5. november 2025
Besvarelse fra bYond Card
Hello Adele,
Thank you for your review and we are sorry to hear you are not happy in regards to the charges.
We do clearly include all charges in the terms and conditions you signed up for when registering for the card. The charges are clearly defined in section 16 of the Terms and Conditions under Fees and Charges, where a table of fees is displayed, which you would have read when signing up and confirming acceptance by registering.
The card is designed to be used regularly and allows you to move the cashback earned from purchases to the balance of your card. This allows our customers to earn cashback for purchases they make, which can be used on future purchases and that is why we believe customers will stick with us.
If you require further clarification, please contact our customer service at the following email address: support@byondcard.co.uk
Kind Regards
The bYond Team
The concept and idea is good
The concept and idea is good, the app has its flawes.
The biggest issue for me is the card not working when I go to pay for things, a few retailers near me like my local morrisons and local tesco express I've not been able to get it to work at all. Other retailers vary and sometimes it works and sometimes it doesn't.
I estimate I loose about £4- £5 cash back per month by it not working, but equally I'm getting about £10 a month from when it does work.
Considering you have to pay for the card, this does annoy me quite a bit.
The only other issue is I've recently got my partner a card, linked to my account. I used the option in app to request a partner card. It didn't say there was a cost but £5 was taken off my balance to pay for the card.
I don't really have an issue with paying for the card as such, my issue is it was not clear and I didn't even know I would pay for the card until the money was taken. For me this just seems quite dodgy.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra bYond Card
Hello Jemima,
Thank you for taking the time to leave a review.
You can find all our partner retailers on the website and a full list of their terms of usage. If you are ever having issues with the card however, please do feel free to get in touch directly and we'll be happy to help.
Regarding the partner card there is a charge for this, however it clearly states (just before you initiate the card) 'Please note, partner cards cost £5 to order. This will be taken from your card balance' - so we are sorry if you missed this.
Kind regards
The bYond Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.