I like that the app is easy to use and the card works just like a normal debit card. I like the fact that it makes it easier to get cash back than bank rewards or cash back websites which you have to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Limited retailers depending on location (Isle of Man). Would be useful to have on Applepay since a lot of people go out without their purses.
Virksomheden har svaret
What let's this card down is the complete lack of customer service. I have encountered nothing but issues with my card since receiving and you have rude customer services, who give basic, unhelpful in... Se mere
Virksomheden har svaret
Very good service, just have one concern: I am unable to add this card to my phone wallet, so I need to keep the physical card with me.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Kontaktoplysninger
Storbritannien
- byondcard.co.uk
3,1
Middel
505 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Cashback as expected
Easy to top up - shows up instantly. Cashback calculates as expected.
3. marts 2026
Besvarelse fra bYond Card
Hello Louise,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our card, and that you found it easy to top up.
Kind regards
The bYond Team
Poor customer experience
I had a transaction cancelled by the retailer for online shopping, but the pending payment took nearly 3 weeks to clear and put the funds back as available. I tried to contact twice through the contact area, but did not receive a reply on either occasion.
With is a shame because the loyalty side of it looks good.
12. februar 2026
Besvarelse fra bYond Card
Hello Rebecca,
Thank you for taking the time to leave a review.
We are sorry to hear about the delayed refund and the lack of response to your inquiries. We will certainly pass along your feedback to our team as we are always looking for ways to improve our service.
Kind regards
The bYond Team
So annoying I can't add to digital…
So annoying I can't add to digital wallet. Never remember the card so hardly use it waste of time
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra bYond Card
Hello Carl,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
This is the second time I am writing a…
This is the second time I am writing a review and nothing has changed from the first time round. After chasing for months to have the card closed down due to poor service, declined in different retailers yet having money withdrawn from the card, and having to pay for the purchase again, they came back and said I had to pay £20 fee to have the card closed down due.
I just had it declined at Waitrose and all I am trying to do is spend the money and never use it again. As for the reward, I shopped at Asda over a week ago, and no reward has been transferred over.
I honestly haven’t experienced such a bad customer experience.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra bYond Card
Hello Sonja,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
We did request further information via your last review, however we unfortunately didn't receive anything and with out your details we cannot investigate further.
Please could you contact the customer service team directly who will be more than happy to help. They can also raise a ticket if you would like specific info regarding issues.
Kind regards
The bYond Team
Worst customer service ever
Not being informed the card was expired. Have to call BYond and find out need be invited again. Have to pay for order a new card. Over 3 weeks after ordered the new card still not receive the card. Called customer service and been told need to ask local post office. What a joke. I haven’t received any post confirmation how to check with post office? Order a new card, received with in a week but can’t activate it. Until now, I still haven’t got the card which can be activated……
12. februar 2026
Besvarelse fra bYond Card
Hello Lujun,
Thank you for taking the time to leave a review.
We are sorry to hear of the issues you have had regarding your new card. Looking at the account, we can see your card was returned to us via the post however it doesn't specify a reason why.
Due to this, we will make sure one of the team contact you directly to get this resolved and have a fresh card released as soon as possible.
Please accept our apologies for the inconvenience.
Kind regards
The bYond Team
Besvarelse fra bYond Card
Hello Michele,
Thank you for taking the time to leave a review.
We are really happy to hear you are enjoying the card.
We are constantly working with our partners to be able to increase the retail offering we have for the card, so please keep your eyes on our website for new retailer partner information.
Kind regards,
The bYond Team
There are a lot of barriers to using the card
There are a lot of barriers to using the card! I have to top it up all the time and the app doesn't remember the security code. Also not being useable with apple pay means that half the time I don't have the card with me. Add to that that I have to pre-load it means I don't use it half as often as I could
19. februar 2026
Besvarelse fra bYond Card
Hello Ben,
Thank you for taking the time to leave a review.
Our bYond card is a cashback card does it does require to be topped up as it is not linked to a bank account. The security feature is there to protect your account and funds from any potential fraud.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I'm loving the bYond card
I'm loving the bYond card, I load up £50 a month to be used for something I want rather than need.
So far I've used it in Boots, Dobbies and M&S each time I've roughtly roughtly £2 back in cash back.
I'm loving being rewarded extra money.
14. februar 2026
Besvarelse fra bYond Card
Hello Catherine,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
Besvarelse fra bYond Card
Hello Roger,
Thank you for taking the time to leave a review.
We are sorry to hear that you haven't received your bYond card. Please get in touch with our customer service team who will be able to re-order a card for you.
Kind Regards
The bYond Team
Good but more retailers need to be available
Very good overall if you are shopping at retailers listed with Byond however, my niggle is with my partner card. Why can't a partner account have access to top-up the card ? More retailers also need to be added to make this a great service and with the above are the reason I do not give 5 stars.
11. februar 2026
Besvarelse fra bYond Card
Hello Thomas,
Thank you for taking the time to leave a review.
We are pleased to hear that over all you are happy with your card. Unfortunately, with how the partner card works you cannot use it to top up with, but we'll be sure to pass along your feedback.
We are constantly adding new retail partners, so do please keep an eye on our website and your login for info and updates.
Kind regards
The bYond Team
I like the card
I like the card. I've used it a few times when getting my usual food shops and have already got some cashback already in the vault but I need to wait a few weeks until I can take it out. I would like if more retailers were available. Also it would be handy if could be added so can pay using phone.
10. februar 2026
Besvarelse fra bYond Card
Hello Joanne,
Thank you for taking the time to leave a review.
We are pleased to hear that overall you are happy with your card. We are constantly adding new retail partners, so do please keep an eye on our website and your login for info and updates.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Good offering
I like the card, however I’ve was unable to use in Holland and Barrett as kept declining even though there was more than enough on the card and PIN accepted. My main gripe is the inability to add to a payment wallet which in this day and age most companies offer.
1. februar 2026
Besvarelse fra bYond Card
Hello Diane,
Thank you for taking the time to leave a review and very sorry to hear you had a small issue using your card in Holland and Barrett.
Every store does have a unique number referred to as the Merchant ID. Unfortunately, if we do not have this number provided to us by the retailer, our bYond card will not work as the retailer will come up on the system as unrecognised.
We will always do our best to make sure our systems are up to date, however it is the responsibility of the retailer to let us know their ID numbers.
If we do locate a retailer/store who we partner with where we are missing ID numbers, we do then speak directly with our partner to add these to our records. Very sorry for the inconvenience.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Cannot access the account to put funds…
Cannot access the account to put funds on the card
5. februar 2026
Besvarelse fra bYond Card
Hello Andy,
Thank you for taking the time to leave a review.
Sorry to hear you have had a few issues when adding funds to your card. We did check the account and can see funds were added successfully today.
If you are struggling wit any aspect of your card, do please feel free to contact our customer care team who will be more than happy to help. They can be contacted via phone on 03448791064 or email here: https://www.byondcard.co.uk/help/contactus
Kind regards
The bYond Team
Been using this for years
Been using this for years. Top up every month, use the card when I'm shopping at the retailers they cover, and get a little back regularly. I save a few hundred quid a year for no effort.
4. februar 2026
Besvarelse fra bYond Card
Hello Tomas,
Thank you for taking the time to leave a review.
We are really pleased to hear you are enjoying your card, and can see the great benefits it offers.
Kind regards
The bYond Team
It’s quick and efficient The only…
It’s quick and efficient The only downside is it doesn’t have all shops like Superdrug or eating places
4. februar 2026
Besvarelse fra bYond Card
Hello Fariza,
Thank you for taking the time to leave a review.
We are happy you are enjoying your card. We are constantly adding new retail partners to the list, so do keep an eye on our website for the latest arrivals.
Kind regards
The bYond Team
Besvarelse fra bYond Card
Hello Jonathan,
Thank you for taking time to leave a review.
We are really pleased to hear your positive experience, and that you find the card easy to use.
Kind regards
The bYond Team
Easy to set up and activate
4. februar 2026
Besvarelse fra bYond Card
Hello Ross,
Thank you for taking time to leave a review.
We are really pleased to hear your positive experience, and that you find the card easy to set up and activate.
Kind regards
The bYond Team
Probably the best cashback card in…
Probably the best cashback card in terms of reward.
Only snag is that you need the physical card every time you shop because they don't offer the 'Add to Wallet' option and I (and most people I know) rarely carry around cards these days, so it gets massively underused.
4. februar 2026
Besvarelse fra bYond Card
Hello SMM,
Thank you for taking the time to leave a review.
We are happy to hear of your positive experience with our card.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
My new card doesn't work and the use of…
My new card doesn't work and the use of card at different approved outlets are temperamental and you cannot trust this card.
29. januar 2026
Besvarelse fra bYond Card
Hello Rajkumar,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
Looking at the account we can see some failed transactions due to the merchant ID numbers not being recognised. Thank you for taking the time to leave a review and very sorry for the issues you have had.
Every store does have a unique number referred to as the Merchant ID. Unfortunately, if we do not have this number provided to us by the retailer, our bYond card will not work as the retailer will come up on the system as unrecognised.
We will always do our best to make sure our systems are up to date, however it is the responsibility of the retailer to let us know their ID numbers.
If we do locate a retailer/store who we partner with where we are missing ID numbers, we do then speak directly with our partner to add these to our records. Very sorry for the inconvenience.
Kind regards
The bYond Team
The app sometimes didn’t work(won’t log…
The app sometimes didn’t work(won’t log me in). Seems I have to log in to your website first, before I can use the app. Also I don’t seem to be able to add the card to my apple wallet.
---------------------
Thank you for your reply. The reason I gave it a 3 star is that sometimes I could not use the card in supported stores (declined). At the time (away from home), I tried to open the app on my phone to check my balance. However, it always denied my logging in. I found out that when I got home and logged into your website on my computer, I than could log into my app. Once I could log into my app, I could use my card in stores.
So these days, if I intend to use the card, I will always make sure I can log into the app first at home (sometimes I will need to log into the website first), before go to shopping. Not an easy experience, and prevented me from using the card often.
9. januar 2026
Besvarelse fra bYond Card
Hello Wei,
Thank you for taking the time to leave a review.
We are sorry to hear you have had some issues when trying to login. Please do feel free to contact our customer care team directly as they will be more than happy to trouble shoot for you.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.