MetroCentre site... Nice, clean, modern environment and lovely friendly staff. It was our first time going to a bingo hall and there were problems registering and getting started which m... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bit disappointed with there being only selected food being half price on weds so I paid full price for my hunters chicken Money was good if one won but the 4 of us had over 100 tickets each never... Se mere
Virksomheden har svaret
Always attend the branch at the metrocentre and the staff are brilliant can’t fault anything wrong with them if there’s something wrong then they are straight on it
Virksomheden har svaret
I am reluctantly replying to your email for a feed back as every other feedback I have said has made no difference whatsoever. The most annoying thing is waiting to buy tickets when a load of new cust... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Kontaktoplysninger
Metro Retail Park, NE11 9XU, Gateshead, Storbritannien
- 1914600705
Du bør vide
4,3
Fremragende
30 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Take a coat or wrap up warm
It is the only place I visit where I have to take a coat/cardigan to wear inside very very cold every visit. Food isn’t very good value for money and often served luke warm. Staff are very friendly and helpful.
7. juni 2024
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Metro Centre
Hi there Maureen,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear of your experience within our Metro Centre club.
We will always try to provide an inclusive experience for all attending customers to our clubs; I'm sorry to hear you did not receive this treatment.
I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
Advertised Jackpots can be reduced!
Being a regular visitor to Buzz Bingo you can imagine my excitement when my sharing Buzz Bingo friend shouted for the advertised jackpot of £3,200. However, we were absolutely devastated when collecting our winnings at the end of the evening as we were told there had been a mistake and were paid out £2,000 less. Despite bringing this matter up with customer services they offered free bingo tickets instead. £2,000 is an enormous amount of money and the chances of winning that will be very slim. Sad really as it it usually a good time to meet with friends as well as pocketing a little bit of cash.
9. august 2023
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Metro Centre
Hi there Kathryn,
I hope you’re well.
I am sorry to hear of any issues with your recent Jackpot win. Unfortunately I am unable to provide any account specific information over TrustPilot, but if this has been raised with us we will be conducting an investigation following out internal processes.
We are contactable through a variety of methods such as phone, email and live chat which are all outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Tia
Customer Reviews Team
Good service with books and food and drink
Food served on time very good.
Comfy seating.
And I won.
2. maj 2024
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Metro Centre
Hi Michael,
I am glad to hear you have been enjoying your time with us at our Metro Centre club!
Congratulations on your win. Its great to hear such good news and thank you for taking the time to leave your review.
Here's to your next win!
Kind regards
Tia
Customer Reviews Team
People keeping seats putting crisps and…
People keeping seats putting crisps and satsumas on boards to keep tables then people coming in last minute needs to stop. Toilets stink need revamped. People standing at entrasmoking then when you come out you have you walk through cloud of smoke
30. marts 2024
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Metro Centre
Hi there,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear about your experience with table reservations. If you experience any issues within the club please inform a staff member who can investigate this.
I'm sorry to hear of your review regarding our facilities. Our teams work hard to provide accessible facilities which are clean and tidy. Please be aware that when issues arise regarding the functionality of club facilities the team will always try to resolve this issue as soon as possible.
Kind Regards,
Claire
Customer Reviews Team
Nice pleasant staff it's just that that…
Nice pleasant staff it's just that that makes your day
27. september 2023
Besvarelse fra Buzz Bingo - Metro Centre
Hi,
Thank you for taking the time to leave a review.
It is lovely to hear our staff at the Metro Centre Buzz Club are nice and pleasant, I will be sure to pass the positive feedback along.
I wish you all the best!
Kind regards
Buzz Bingo Customer Service
Very helpful and friendly
27. maj 2022
Dette er Trustpilot
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