I won a full house on Monday night the 1st of June I called with a shout and pressed my claim button but the caller carried on with next number and someone else called and claimed the prize money of a... Se mere
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Great place to enjoy with friends or family. Staff are super friendly and always very helpful. It has a really nice atmosphere, food and drink is available too. Lots of comfortable seating, wheelchair... Se mere
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Most of the staff are brilliant friendly. Made to feel welcome. I go almost every lunchtime 😋. It's a great atmosphere a lovely place to make bingo friends. Staff know everyone's name. I know most of... Se mere
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Everyone is very friendly and helpful. Made to feel welcome and treated with respect. Any questions are always answered as well and as helpful as they can be. It's the only place that I can honestly s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Kontaktoplysninger
Victoria Road, ST4 2HX, Stoke-on-trent, Storbritannien
- 1782848400
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3,6
Middel
20 anmeldelser
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I won a full house on Monday night the…
I won a full house on Monday night the 1st of June I called with a shout and pressed my claim button but the caller carried on with next number and someone else called and claimed the prize money of a £100 .l approached the caller he said he did not hear me but all the other people around me heard me shout . I went to the office to which I was told that they could not pay out...because the sound recorder did not pick up my shout. At the end of the night the people who sat next to me said I you get your money.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Fenton
Hi Trevor,
I hope you are well.
Thank you for taking the time to leave a review of your experience at our Fenton club.
I am sorry to hear of your experience with your claim. Whenever there is a dispute regarding claims we follow a standardised process in the club to maintain fairness for all affected or querying customers nationally which involves reviewing the audio recording from the Bingo Hall.
Unfortunately it is the customers responsibility to stop the game when playing Bingo which should be acknowledged from the Bingo Caller if a claim has been made successfully.
I'm sorry for any disappointment caused.
Kind Regards
Olivia
Customer Reviews Team
Besvarelse fra Buzz Bingo - Fenton
Hi Steve,
I hope you're well. Thank you for taking the time to leave us a review for our Fenton club.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Nice experience
Everyone is very friendly and helpful. Made to feel welcome and treated with respect. Any questions are always answered as well and as helpful as they can be. It's the only place that I can honestly say, I really like every single member of staff.
12. oktober 2025
Besvarelse fra Buzz Bingo - Fenton
Hi Jo,
Thank you so much for your wonderful review! We're thrilled to hear that you feel welcomed and respected by our team at Buzz Bingo Fenton.
It's fantastic to know that our staff has made such a positive impression on you and that you enjoy your visits with us. We truly appreciate your kind words and look forward to seeing you again soon for more fun and games!
Best regards,
Mark
Customer Review Team
Not enough staff
I enjoy the game but there's never enough staff on. Don't have freebie nights so the place is full then not have enough staff to serve at the bar. I ordered drinks on the iPad and still waited 35 minutes to get them.
19. september 2025
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Fenton
Hi there Elizabeth,
I hope you are well.
Thank you for taking the time to leave a review.
I am sorry to hear your experience within our Fenton club did not meet your expectations, we will always try to provide an inclusive experience for all of our customers.
Whilst situations do occur which can influence staffing levels beyond our control, our club team do work their hardest to ensure every player is catered to.
I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
Great place to go with friends or family
Great place to enjoy with friends or family. Staff are super friendly and always very helpful. It has a really nice atmosphere, food and drink is available too. Lots of comfortable seating, wheelchair friendly. There's plenty of choices if you fancy a go on the slot machines. Ample parking and lots of offers/discounts either through the post or via email. Great prizes too if you're lucky enough to win! A great night or afternoon out.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Fenton
Hello Michelle,
Thank you so much for your wonderful review!
We're thrilled to hear that you had a great time at Buzz Bingo Fenton.
It's fantastic to know that you enjoyed the atmosphere, found our staff friendly and helpful, and appreciated the variety of amenities we offer.
We strive to make our venue accessible and enjoyable for everyone, so your feedback about the seating and wheelchair accessibility is greatly appreciated.
We're also glad you took advantage of our offers and discounts.
We look forward to welcoming you back for another fun-filled visit soon!
Kind regards,
Mark
Customer Reviews Team
Most of the staff are brilliant…
Most of the staff are brilliant friendly. Made to feel welcome. I go almost every lunchtime 😋. It's a great atmosphere a lovely place to make bingo friends. Staff know everyone's name. I know most of the Staffs families through chatting. They are all a part of my life and many more customers.
22. august 2025
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Fenton
Hello Viv,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you feel welcome and enjoy the friendly atmosphere at Buzz Bingo Fenton.
It's fantastic to know that our staff have made such a positive impact and that you've formed connections with both them and other bingo enthusiasts.
We truly value your visits and look forward to many more enjoyable lunchtimes together.
If there's anything we can do to make your experience even better, please let us know. See you soon!
Kind regards,
Mark
Customer Reviews Team
Offers
Friendly staff a fantastic manager Alan hope your sending him back
14. juni 2025
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Fenton
Hi Sylvia,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Fenton. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
I’m very happy As I love Buzz Bingo.
I’m very happy As I love Buzz Bingo.
22. marts 2025
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Fenton
Hi Sophi,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Fenton. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Absolutely amazing place great staff…
Absolutely amazing place great staff fab times playing bingo or going to the events I love it x
5. januar 2025
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Fenton
Good afternoon Marie,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Fenton club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Great evening out always enjoy thank you
15. januar 2025
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Fenton
Hi Jackie,
I hope you're well. Thank you for taking the time to leave us a review for our Fenton.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
The staff are all great at Fenton they…
The staff are all great at Fenton they are all friendly and keen to help anyone that needs it even when some of the customers arent nice to them at the end of the session they work really hard too clean the club ready for the next one people should be encouraged more to clean there own mess up maybe
22. september 2024
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Fenton
Hi Mal,
I hope you are well.
Thank you for taking the time to leave us a review for our Fenton Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience.
We pride ourselves on the outstanding customer service our staff provide in the club.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
They crack on they haven't heard you…
They crack on they haven't heard you shout and yet other customers said I shouted loud and clear. Food is taking ages to come out or missing meals. I will give Fenton a miss from now on hardly win and when I did cracked onhe didn't hear me. Robbing gets.
27. maj 2024
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Fenton
Good morning Julie,
Thank you for taking the time to leave us a review regarding your visit to Fenton.
I am sorry to hear of your issues from last night. Unfortunately, I am unable to assist with this via TrustPilot. Could you please reach out to our Customer Services team who can see if there is anything they can do to assist further.
Kind regards,
Richard
Customer Reviews Team
So easy
Don't normally win but with it being a £1000 a house went early 5 30 to get electronic and won 😃😃
7. april 2024
Uopfordret anmeldelse
Besvarelse fra Buzz Bingo - Fenton
Good afternoon Maureen,
Congratulations on your fantastic win.
It's great to hear such good news and thank you for taking the time to leave your review.
Happy spending and here's to your next win!
Kind regards,
Richard
Customer Reviews Team
Besvarelse fra Buzz Bingo - Fenton
Good morning Shaun,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Fenton. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
I wanted advice why after being given…
I wanted advice why after being given £2 bonus for scratch card in my local club and was invalid your customer service team acted quickly in rectifying this
9. februar 2024
Besvarelse fra Buzz Bingo - Fenton
Hi Jackie,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, our team do try to resolve any issue as quickly as we can.
Good luck on the site.
Kind regards,
Tia
Customer Reviews Team
Besvarelse fra Buzz Bingo - Fenton
Good evening June,
I hope you are well.
It is lovely to hear you are enjoying our Fenton club and find there is also a social aspect to your visits! We do love to bring our players together and create that community feel.
Thank you for taking the time to leave us a review regarding your experience, we value any and all feedback!
I hope you experience nothing but further enjoyment on any future visits with us!
Kind regards
Tia
Customer Reviews Team
Absolutely amazing.
Absolutely amazing.. lifts you up when you are feeling down. Such a good team and thoroughly enjoy being on chat and on live bingo 😁
20. juni 2023
Besvarelse fra Buzz Bingo - Fenton
Hi there!
Thank you for taking the time to leave Buzz a review!
I am so happy to hear that you are enjoying our Bingo Rooms! The team are continuously working hard to provide a fun and exciting atmosphere! Your review has certainly helped lift us up too! I will pass along your feedback to the team.
Happy playing and I wish you the best of luck!
Buzz Bingo Customer Service
The worst slot site a have ever played…
The worst slot site a have ever played stay away online they never give you wins put over a 1000 pound on and only win 1 pound back wot a joke they definitely do some think to they games need be investigated for scamming ppl so wrong
9. august 2022
Uopfordret anmeldelse
Bingo
Brilliant place to go staff really helpful my wife is disabled and couldn't wish for better service can't recommend it enough 👍
30. maj 2022
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