Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
They say that their products are under warranty but don't honor them.
I lost 600€ since their badly manufactured grinder broke down and they refuse to do anything about it.
Avoid.
False advertisement - Hazardous products - Low quality manufacture - AUS customer service is a donkey
I bought an Electra Melanger on the 21st of December 2021.
The delivery was swift but the product quality lacking, as the stone rollers still produced dust long after the initial cleaning procedure, resulting in many ruined batches of chocolate.
I contacted the Indian customer service. It was very hard to get in touch with them (live chat: no reply; mail: no reply; whatsapp message: no reply, the only was was by calling them repeatedly on whatsapp). The quality was bad as the customer support person didn't speak english well and the background noise-level was always high.
After a delay of 2 months, having to re-iterate my issue several times they managed to send me new rollers.
Then another problem arose: The stone rollers got stuck because the metal bolts holding them compacted the cocoa butter in them, thus preventing them from rotating freely.
I contacted customer service again, they told me "to scrape it with a spoon" and to "tighten the tension to the max".
I did so, this made the compacted cocoa even harder and after 12hrs of refining it made its way between the stone base and the rollers and blocked them because the tension was tightened to the max.
This locked the motor and the motor burned.
BURNED.
The advertised "Overheat protection" WAS A LIE. I got lucky that my house did not burn down as the motor did a shortcircuit before it could burn further.
I contacted customer service again, they said that since they sent me new rollers, they couldn't refund me !
I tried other customer support numbers and one replied, little did I know that it was the AUSTRALIAN customer support and that the person behind this is a complete and total incompetent donkey.
He let me wait for weeks at a time, telling me "we're processing your request" and never ever updating me.
After trying to get a reply, I got fed up and started posting about my bad experience on all their social medias. That got their attention since he ASKED ME TO REMOVE ALL NEGATIVE REVIEWS + ADDING POSITIVE REVIEWS TO GET A REFUND.
Sorry what ???
Anyway, I did so, and that is also when I figured out that I was in contact with the AUS customer support instead of the Indian one.
I contacted the Indian customer support again and the person in charge there, Vengi, was very helpful and refunded me swiftly.
Upon digging on their website, I noticed that they sell "premiere wonder wet grinders" as "premier wonder chocolate melanger". That is false advertisement, as the original premier wonder wet grinders are not meant for chocolate, as their motor has no overheat protection not an endurance rating equivalent to the one used to make chocolate (2hrs runtime instead of 80)...
I have contacted Premier, but they can't do anything about it...
Also their retail authorisation letter is only for buyindiankitchen and from Santha, so not valid.
So, good job Vengi from the Indian customer support and SHAME on the australian customer support for requesting the removal of negative reviews and the addition of positive reviews to process the refund...
Shame on chocolatemelangeur.com for selling hazardous machines.
I brought a Preeti Zodiac 2.0 mixer grinder from this company , got delivered to UK in just 7 days and is working fab. It is nearly 3 months now. It was of a great price when compared to other UK sites.
I am giving a 4 star due to below reasons
1. I didn’t get an order confirmation up until two days later when I contacted them with plans to cancel my order as I was getting suspicious or fraud. Hence I recommend buying with your credit card as, If anything goes wrong bank can act on your behalf
2. Although there was 2 contact numbers on the site, no one will answer the call and getting through the customer service is a bit difficult
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
