Easy install
Besvarelse fra Buster + Punch
Hi Jerry,
Thank you for taking the time to share your feedback.
Kindest regards
The Buster+Punch Team
Solgt af Buster + Punch
Anmeldelser på denne side er holdninger fra brugere, der anmelder Buster + Punch, og Trustpilot anbefaler ikke dem eller nogen produkter.
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Kvalitet
Forholdet mellem pris og kvalitet
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Toggle Module
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Great product , please include paper information for USA electricians .
Kvalitet: 5
Forholdet mellem pris og kvalitet: 5
Besvarelse fra Buster + Punch
Hi Morteza,
We are absolutely thrilled to receive such wonderful feedback regarding your recent purchase and can see how much you are loving our B+P brand as much as we do! So, thankyou for sharing this with us today!
If you click on our toggle switches on our US website, every item we sell comes with a complete Technical Specification, Instruction Manual and video which will assist yourself or your specialist with any installations.
Please do get in touch with us at anytime via our US landline or by email via: info@busterandpunch.us so our team can address any concerns or issues you may have at anytime, as we are always here to assist with anything at all.
We do hope you have a wonderful day and most certainly cannot wait to hear from you again soon!
Kindest regards
The Buster+Punch Team
Looks good. That’s the only good thing about it. Low quality.
Kvalitet: 1
Forholdet mellem pris og kvalitet: 1
Besvarelse fra Buster + Punch
Hi Abdulhamit,
We are so sorry to see your review today as our team were not aware of any issues.
I have called and left you a voicemail along with an email directly to you so that we can get this matter resolved for you immediately.
If you could kindly respond to my email, this would be very much appreciated.
We look forward to hearing from you soon.
Kindest regards
Melanie
The Buster+Punch Team
Works like a charm
Kvalitet: 5
Forholdet mellem pris og kvalitet: 5
Besvarelse fra Buster + Punch
Hi Francis,
Thankyou for leaving such wonderful feedback with us today!
We are absolutely thrilled to hear what excellent service you have received from us here at B+P and that our brand resonates with you so highly! Guaranteed, it will most certainly compliment your space to absolute perfection, so thankyou for sharing this with us!
Please be sure to download our End Newsletter to see what other amazing products we have coming your way for 2024!
Wishing you a wonderful day!
Kindest regards
The Buster+Punch Team
If your used to Lutron quality(or any American switch from Lowes or Home Depot); then you'll be surprised by the switch. Was a little taken aback by the cost vs. quality.
Kvalitet: 1
Forholdet mellem pris og kvalitet: 1
Besvarelse fra Buster + Punch
Hi Richard,
Many thanks for taking the time to share your feedback today on your new B+P electricity.
We are sorry to hear that you have some concerns which our team would very much like to address everything with you if possible?
If you could kindly email in our team via: info@busterandpunch.us FAO Luke so that they can assist you with everything.
We very much look forward to hearing from you soon.
Kindest regards
The Buster+Punch Team
Low quality switch
Kvalitet: 3
Forholdet mellem pris og kvalitet: 2
Besvarelse fra Buster + Punch
Hi Mike,
Many thanks for sharing your feedback with us today.
As mentioned following on from our emails, I look forward to speaking with you on Thursday morning.
Kindest regards
Melanie
The Buster+Punch Team
I really had high hopes for B&P. After coming across their product in the UK, I purchased a two-gang dimmer set just based on the aesthetic beauty; I had no where or intention of installing them. Fast forward 5-6 years, I move into a new house, and thought I could use their hardware. To my luck, they had opened a US-facing website with US products to use with our requirements here. I started off purchasing a 3-gang switch set and one dimmer for a bathroom remod to see if I liked the product. Man, if I could only go back in time. It's as if 95% of the energy was spent on how the product looked and 5% into the actual design and build quality. For each switch, you need to set 6 screws... which means for a 3 gang switch you have to use 18 screws! This wouldn't necessarily be a problem, but the design is such that the tolerances needed to get a perfect seal between the faceplate and the switch plate and your switch is near impossible. It took me close to 4 hours to get it right for the 3-gang switch. (I should mention I have experience with machining and metal fabrication, as well as residential electrical, so I'm by no means unqualified to install a light switch.) What if the electrical box is set too deep in the wall? Well B&P supplies plastic shims that use just hope are the right amount of thickness when added. What if the electrical box is not 100% parallel to your wall, and a degree or two off? With a traditional faceplate upon tightening it down, it will suck up the deeper part and make it flush. With B&P design, you cannot rely on that. You need to make sure your box is 100% square and level to your wall in order to get your faceplate to sit right. Speaking of faceplate, be extremely careful when cutting out your drywall for these boxes. There is very very little overlap from the electrical box and the faceplate, meaning that if you aren't cutting perfect box and cut a section too large, the faceplate won't cover it up. Clearly a design born from a building culture that uses plaster primary, and can work the mud right to the box. Not how we do it here in the states... After all that, I said to myself, well, it's installed and it looks good, what more can I want... Coming on the 1 year anniversary of the installation, one of the switches decided to stop working. Whatever mechanism was being used to click from the On/Off position broke down inside the actual switch (mostly made of plastic by the way). Even though this part is not viewed from the outside, it is a completely proprietary part, so I had to order a replacement from B&P website. After successfully ordering the part, it didn't ship for 3 weeks after! At some point during those three weeks I called Customer Service and asked for a shipping update, to only be informed that the product was not in stock, and that the website was updated as such when I placed the order. A bit frustrating, but that's understandable... What was nor understandable was the attitude from the customer service representative. Being an American and calling the customer service center that was presumable in the UK, based on the gentleman's accent, our phone lines had occasional "break-up". When this inevitably happened and I asked for the person to repeat their question, I was responded with a sassy reply, that shifted the tone of the call from there. Definitely did not feel as those I was being cared for. I sadly won't be using their products in the future, not unless they completely redesign the guts of their products to a higher quality to match the premium paid.
Kvalitet: 1
Forholdet mellem pris og kvalitet: 1
Besvarelse fra Buster + Punch
Hi John,
Many thanks for sharing your feedback with us today.
I have just emailed you directly so that I can address everything with you and very much look forward to hearing from you soon.
Kindest regards
Melanie
The Buster+Punch Team
Update: 9th January 2024 - 3pm
Hi John,
It was an absolute pleasure speaking with you just now and as mentioned I have emailed you directly with everything following on from our conversation and are delighted we have been able to get everything resolved for you today.
As discussed, please do not hesitate in contacting me directly at anytime if there is anything at all I can ever assist you with.
Wishing you an enjoyable day and look forward to hearing from you soon.
Kindest regards
Melanie
The Buster+Punch Team
you get what you pay for
Kvalitet: 5
Forholdet mellem pris og kvalitet: 4
Besvarelse fra Buster + Punch
Hi Aaron,
We are absolutely thrilled to hear how much you are loving your new B+P Custom Electricity and can guarantee it will most certainly compliment your space to absolute perfection.
Please do not hesitate in contacting our team at anytime via: info@busterandpunch.us if there is anything at all we can ever assist you with.
Wishing you a wonderful day!
Kindest regards
The Buster+Punch Team
Junk product and horribly customer service
Kvalitet: 1
Forholdet mellem pris og kvalitet: 1
Besvarelse fra Buster + Punch
Dear Bill,
We are sorry to see you have left us this review.
Unfortunately, we are not able to refund against a product which has been installed and subsequently damaged. If you were unsatisfied with the product on arrival we would have happily refunded the cost on receipt.
Kindest regards
The Buster+Punch Team
Looks great in our modern loft. I put these in the kitchen area. Will get more for the rest of the place, as we continue to revamp everything.
Kvalitet: 5
Forholdet mellem pris og kvalitet: 4
Besvarelse fra Buster + Punch
Hi Nick,
Thankyou for taking the time to let us know today how much you are loving your new B+P electricity and it sounds as though it compliments all your rooms to absolute perfection for sure. We would love to see some pics once your project is completed!
Meantime, please do not hesitate in contacting us anytime via: info@busterandpunch.us if there is anything at all we can ever assist you with.
Wishing you a wonderful day!
Kindest regards
The Buster+Punch Team
Very easy to install, well made... looks AMAZING!
Kvalitet: 5
Forholdet mellem pris og kvalitet: 5
Besvarelse fra Buster + Punch
Hi Leann,
Thankyou for taking the time to let us know today how much you are loving your new B+P electricity and can guarantee it will compliment your space to absolute perfection.
Please do not hesitate in contacting us at anytime if there is anything at all we can ever assist you with.
Wishing you a wonderful day!
Kindest regards
The Buster+Punch Team
Very satisfying switch sound.
Kvalitet: 5
Forholdet mellem pris og kvalitet: 5
Besvarelse fra Buster + Punch
Hi Alexander,
Many thanks for sharing your feedback with us today.
We are absolutely delighted to hear how you are loving the control mechanism of our ever popular toggle switch/module, so thank you for taking the time to let us know this!
Please do not hesitate in contacting us at anytime via: info@busterandpunch.us if there is anything at all we can assist you with.
Wishing you a wonderful day!
Kindest regards
The Buster+Punch Team
works well, a bit pricey
Kvalitet: 5
Forholdet mellem pris og kvalitet: 3
Besvarelse fra Buster + Punch
Hi Tracie,
Thankyou for taking the time to share such great feedback with us today!
We are delighted to hear how much you love your new B+P electricity and please do feel free to email us via: info@busterandpunch.us if there is anything at all our team can ever assist you with as we are always happy to help at anytime!
We do wish you a wonderful day!
Kindest regards
The Buster+Punch Team
Very good tactual feel
Kvalitet: 5
Forholdet mellem pris og kvalitet: 5
Besvarelse fra Buster + Punch
Hi Chris,
Thank you for sharing such great feedback with us today!
We are super delighted to hear how much you are loving your new customised B+P electricity and can guarantee that it will look absolutely amazing in your space. Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist you with.
We do hope you have a lovely day!
Kindest regards
The Buster+Punch Team
Excellent choice of products. A picture fell off my wall and broke my toggle. I easily ordered a replacement and look forward to having my electrician replace the broken one with this new one.
Kvalitet: 5
Forholdet mellem pris og kvalitet: 5
Besvarelse fra Buster + Punch
Hi Laura,
Thank you for sharing such positive feedback with us today!
We are so sorry to hear that your picture damaged your toggle switch, however equally pleased to hear that it was a quick fix solution to get resolved for you. Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can assist you with.
Wishing you a wonderful day!
Kindest regards
The Buster+Punch Team
Top end price point at apartment grade quality
Kvalitet: 2
Forholdet mellem pris og kvalitet: 1
Besvarelse fra Buster + Punch
Hi Todd,
Many thanks for taking the time to kindly speak with me today.
We are extremely sorry to hear how disappointed you are with our B+P switches and as mentioned, please do email me directly via: melanie.dobbs@busterandpunch.com if there is anything at all I can assist you with.
Kindest regards
Melanie
The Buster+Punch Team
Excellent addition to any project.
Kvalitet: 5
Forholdet mellem pris og kvalitet: 5
Besvarelse fra Buster + Punch
Hi Shane,
Thank you for sharing such wonderful feedback with us today!
We are super pleased to hear how much you love our B+B brand and are absolutely delighted to see how much of a loyal fan you are already with the beautiful items recently purchased from us.
Please be sure to download our End Newsletter to see what other amazing products we have coming your way for 2023!
Wishing you a wonderful day and most certainly cannot wait to assist you again very soon.
Kindest regards
The Buster+Punch Team
Good quality
Kvalitet: 5
Forholdet mellem pris og kvalitet: 5
Besvarelse fra Buster + Punch
Hi Albert,
Thank you for sharing such positive feedback with us today!
We are super pleased to hear that you love the quality of our B+P modules, please do not hesitate in contacting us via: info@busterandpunch.us if there is anything we can assist you with anytime.
Have a great weekend!
Kindest regards
The Buster+Punch Team
So far, seems to work as expected.
Kvalitet: 4
Forholdet mellem pris og kvalitet: 3
Besvarelse fra Buster + Punch
Hi Orville,
Thank you for taking the time to write to us about your recent experience. We hope to assist you again in your future projects!
Best Regards,
The Buster+Punch Team
works well, has a good feel.
Kvalitet: 4
Forholdet mellem pris og kvalitet: 4
Besvarelse fra Buster + Punch
Hello, Crisitan,
Thank you so much for your positive review.
We're happy to hear that our products' design and functionality resonated with you.
Best Regards,
The Buster+Punch Team