I wouldn't even give them one star. Their systems are useless, and although everyone I've spoken to has been really friendly, no one has actually been able to help. I've been waiting for emails back... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
genuinely the worst customer service experience ever. and im genZ so we're not meant to even be karens about this stuff. i got lied to about my payments ending, then they decided to charge me more 3 w... Se mere
My O2 Business phone account was ported to Daisy without my knowledge. I initially tried to upgrade my phone but O2 business would not help me and said Daisy would contact me back. They haven't. I hav... Se mere
Virksomheden har svaret
I finished paying for my iPhone and changed to a SIM only tariff, which was an ok price. They then direct debited another full month's invoice, putting my account in credit, but would not refund the o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
O2 Business gives you greater flexibility and an unrivalled service. Our award winning network means you stay connected, whenever you’re doing business.
Kontaktoplysninger
260 Bath Road, SL1 4DX, Slough, Storbritannien
- 08009777337
- businessshop.o2.co.uk
1,3
Dårlig
74 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 78 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
DO NOT JOIN O2 BUSINESS!
You have been warned.
I Joined from 3 Mobile on a business contract for three mobile numbers. One number was not set up correctly when it was ported from 3 Mobile. No calls in unless from another O2 line, no SMS messages being received. (Research suggests this is not uncommon).
Reported to CS, need a new SIM, new SIM fitted, same issues. Told CS I need it to be sent to the 2nd line tech. They agreed, and then told me it will take up to 10 days! What level of Customer Service is that, especially on a business contract?
I have tried everything to get the problem resolved, including a complaint. That takes up to 28 days to get processed!
In short, once you have signed up, (a very efficient and helpful service), O2 stop caring about you or the service that you have purchased. By comparison, Vodafone tell me their SLA on faults for business customers is the next day. Guess where I am going!!!
So, my advice is, don't sign up with O2 Business. The service is not fit for purpose, and they just don't care!
11. juli 2025
Uopfordret anmeldelse
Extremely Poor Service
O2 Business Support is extremely poor. We had no service for 8 days, I could not make or receive calls, and could only access emails or internet if connected to our Wi-Fi. This had a severe impact on our business, especially as I travel for work. We called the support desk every day, we visited 2 different stores and still no one could resolve the issue.
I was disappointed to learn that stores can no longer support business customers, and none of their social media channels can assist either. Managers do not return calls and the technical team can take up to 10 days to deal with your issue. I find this service appalling and have submitted a complaint.
16. juni 2025
Uopfordret anmeldelse
Customer Support that's a joke avoid O2…
Customer Support that's a joke avoid O2 if you are thinking of moving your business mobile account over to them
3. juni 2025
Uopfordret anmeldelse
Terrible customer service
Terrible customer service. it took me 2 hours just to request an eSim.
30. maj 2025
Uopfordret anmeldelse
Disgraceful experience, loss of business
Switched from Vodafone to O2 Business and I have been on the phone with O2 for the last 5 weeks trying to fix the fact that I'm not receiving text messages. I have called 12-15 times by now, to each time hear the same broken record. Been told several times I would be called back by technicians and supervisors, which hasn't happened once.
This is affecting severely my business, not to mention the waste of time on the phone, up to 2 hours at one time.
Looking for legal advice to get compensation for caused loss of business.
Filed a complaint 2 weeks ago, still waiting to hear back.
Dreadful.
25. maj 2025
Uopfordret anmeldelse
Terrible service and costs for roaming
Don't use this is you want to go abroad, not only does it take an extremely complex call to customer support to even activate roaming bolt on, it's then £7.50 per day for 500mb data.
4. april 2025
Uopfordret anmeldelse
Utterly inept and useless as with…
Utterly inept and useless as with absolutely everything to do with this pitiful and inept company. I hope the entire company goes bust and everyone that works there runs out of hot water when next in the shower AFTER they have lathered their hair. Seriously, they are at the absolute apex of everything that is wrong with corporate outsourced tech led useless customer service.
22. marts 2025
Uopfordret anmeldelse
I echo the bad reviews
I echo the bad reviews.
I have been trying to have 02 Business address a complaint in writing relating to interruption in sev ice since November 2024 to no avail. They simply email and say it has been resolved when it has not. They give you an email address to write to that relates to the personal account and not business and then say that they will pass it to business and do not.
Today, I had a call handler from somewhere in Asia tell me that he was going to transfer me to the correct dept and he would explain the problem and when the call was picked up, he had simply dumped the number into the technical team. It is getting to the stage that I might as well issue proceedings. At least then they might wake up. This poor customer service is everything that is wrong with the UK now. Cutting costs and screwing the customers.
PS - I have found that every time you write to O2, they start up a fresh complaint number. It seems to be absolutely chaotic there and it is no wonder that they are in disarray.
27. januar 2025
Uopfordret anmeldelse
absolutely appalling customer service…
absolutely appalling customer service and complete rip off. Took 6 months to close account, while still overcharging. 100% recommend do NOT use
20. december 2024
Uopfordret anmeldelse
Contacted o2 customer service today in England again without success no one in this company seems to be able to advise nor help.
Appalling..
12. december 2024
Uopfordret anmeldelse
Dette er Trustpilot
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