Brighton & Hove Buses Anmeldelser 312

Really really impressed, fast response to email & resolution, within a couple of hours, 6 am on christmas eve.. Ive never had customer service so good !

Complaint effectively dismissed, with a strong bias towards defending the driver, who was unquestionably in the wrong. No policy stated regarding passenger boarding away from official bus stops. Drivers have differing responses in such cases.

Not very friendly
Got the 5A from London road shops hoping I'd get a bit of rest from walking. Driver didn't even stop when I dinged the bell. Asking him politely why he didn't stop just said "stand at the back doors." No smile, no warmth, I appreciate that being a bus driver can be wearing, have a little empathy: I just want to get off the bus! Feel quite put off now and will only be getting the bus on rare occasions. Another note: please can the drivers be more clear as to what ticket to get as quite a few times I've lost a pound or two due to misunderstanding which has never been my fault and as I go on the bus fairly often, it all adds up.

Hopefully these points can be amended for the future

Brighton and Hove buses is a really good method for getting one place to another. The only issues are buses don't stick to their timetable and sometimes, they don't even turn up! Other that that, no issues

I had a 24 hour ticket but somehow when it scanned on the bus, it also charged my wallet once. Thanks to all the helpful and committed response at customer service, the extra payment was located and I was refunded. It was only £4 but the team didn’t give up searching and describing how I could provide sufficient information until they were able to refund me. I appreciate the dedication to service. Thanks so much.

On Friday night I was traveling to Hailsham last bus 28 number. someone throw stone on the bus window glass shattered, driver was very kind and helpful he apologized every single passenger even that not his fault he could cancel the trip but speak to his team member guy on the radio was very polite, they send new bus for the rest of the journey
Wonderful team work and service

I lost my item and the service from the team over the phone to Tim in the travel was brilliant, I'm glad Brighton and Hove Buses have such a great team

Excellent service in the travel shop I was served by a member of the team who had excellent knowledge of the bus routes thank you!

Very swift response with the information I requested plus some helpful advice. Excellent service!

Lucy was so helpful and personable

Super helpful. Served by Maxine and she helps me talking through to buy ticket on my phone and take the time to make sure I understand. Very friendly, I like. Thank you

Wonderful driver on 12a bus from Brighton to Eastbourne today. Approx 1-05 from Sea life . Weather awful and he had brought tea towels from home to dry the floor for passengers safety.
Great connection with passengers too.
Well done driver 😁 💯

I’m just going to drive in future, I rarely get the bus but have tried to use the service recently however in the last few weeks I’ve used it twice and both times been met with an awful attitude from the drivers.
The first time I was with someone with mobility challenges and although I don’t believe we were holding anything up where shouted at “are you getting off or what?”
It was the terminating stop at the station and there were a queue of buses in front so it was not like they could go anywhere
The next time I had issues with my card so quickly ran to the back of the queue and bought a ticket and scanned it fine but couldn’t get a QR code for my son’s ticket, I asked the driver why is was doing that and was met with “don’t know” I asked if I could sit down and try to get it working (as I’d been charged) but was told no.
I now know that you can’t buy a child’s ticket on your own profile and he is too young for a phone but the driver could have just told me this and avoided the whole situation as I’d never have purchased both tickets and driven instead
Their attitudes are awful and the reason I never get the bus. I now just drive to Eastbourne instead as Brighton parking is too expensive

Unable to run a proper service to, around, Southwick. Only really concerned with Brighton. Says too far out and beginning of West Sussex
Chichester, who is responsible for West Sussex, also says too far out! Therefore, we are left with a service that may or may not arrive and hardly ever on time.
For those people without cars it is not good enough . This also makes getting to any employment an absolute nightmare. Come on one of you,.........give Southwick a proper service

Totally rubbish service, the app, timetables and electronic timetables simply don't match up with seemingly anything!
The app will show you a bus heading towards you but it will vanish into thin air. Next bus arrives full, no space. Driver says she doesn't know what time she is supposed to arrive at this stop anyway!!
Clearly this company is in dissaray as they don't actually have a timetable or drivers who know whats going on.
Better to get the train or walk.

I was on the 22, from north street to woodingdean, and I had spent over an hour on the same bus. The bus was also late by ten minutes and got lost at cowley drive and I had to sit there for ten minutes. Honestly, what a waste of time.
If You are going to hire these people to drive yours buses at least let them know where to go!!! 😡

Fantastic customer service!!! I went in the shop off the Lanes and I was served by STEVE who was so patient, helpful and great at explaining me how to buy my anual ticket on online which also saved me money!
He was so good... he even waited and made sure the transaction went through well. I'm super pleased as I tried to do it myself on line for the last few days and couldn't do it. THANK YOU SO MUCH FOR HAVING PEOPLE LIKE HIM!

I made a mistake but within 24 hours the staff had sorted it. They were friendly reassuring and at no stage did I think I'd lost my £120.00 thank you

Very poor service. There was an accident yesterday (31/08) for which the bus services were suspended in Eastbourne by B&H bus service. I had network saver (duo) card. Since I couldn't avail the service properly , and there was no proper communication between drivers about the situation, and in the website. I had requested for refund. However Dean Caldecourt ,
Senior Customer Service Advisor initially gave vague response, when I inquired further, he didn't provide any justification other than their rights to refuse for refund if raised by customers. Overall a very very poor customer service. Please ensure you have alternate options planned if you're around Eastbourne, just in case you get into a similar situation

Won't use anymore I'll walk or drive. Buses come on top of each other rather than staggered. Parking is expensive in Brighton but at least my car doesn't stop and tell me it will be waiting for 30 minutes before it moves on like a couple of buses have recently. Passengers ask the driver why it's not going anywhere for 30 minutes and he just ignored the first person that asked and then started saying get another bus if you want. Poor services.