Burncoose Nurseries Anmeldelser 211

We received our order today and are so very impressed with the quality and condition of the plants, the careful and effective packaging, speedy delivery and the excellent customer service.

This company did as it said called me back when new stocks came in, many do not do this and now have a new customer

I’m really disappointed with the quality of plants received via mail order. One of the plants in particular was full of dead leaves and looked in a sorry state. There’s absolutely no way that I would have picked this up had I personally visited the nursery. I won’t be using Burncoose again.

Cotinus Coggygria Flame - The plant received had only just been potted into its 2 ltr pot and, therefore, had a very small rootball. When querying whether this plant was big enough to be planted out I was told to keep it in its pot until more substantial. This should be the Nursery's responsibility not mine. There was no label at all to say what the variety was. It could be anything. An expensive mistake. Will not use again.

Reference order: 287466
Excellent products, customer service let down by choice of courier who abandoned my order on the roadside 1/4 mile from the delivery address and made no attempt to contact me

I received superb plants, with superb packaging, and received superb service. What more could you want.

You clearly take a risk buying plants online that you haven't seen. You rely on the nursery providing good quality plants that match the description on their website.

The plants I received bore no resemblance to the photographs on Burncoose's website, other than being of the same species and variety. I thought they were poor plants. I would not have bought them had I seen them in person at a nursery.

Unlike some of the carefully photographed tiny poor condition plants you can get conned with online my 3 Fuchsia plants turned up with in 24 hours in absolutely magnificent condition about 1 metre high and already flowering - i cannot recommend these guys highly enough .

Shortly after a 5* order I recently made, I ordered this time a single plant - Hydrangea Gold Rush - which I was unable to get hold of anywhere else. As usual, the lovely plant arrived very quickly and expertly packed with not a leaf out of place. Yes, it cost £13.50 to have it posted but it arrived in a large box packed in such a way that not a grain of soil had escaped. This in contrast to another nursery I last week ordered from, paid £11.50 for a much smaller box and two of the three plants were out of their pots with soil everywhere. I think that the Burncoose P&P is absolutely reasonable given the quality of it and the fact that the plants arrive pristine.

Burncoose Nurseries
My experience with Burncoose was not the best - would I trust them again NO - here's why:
I made my order first thing in morning on the internet.
Prior to this I rang the nursery to check the stock was definitely available first thing in morning (spoke to Claire who brusquely affirmed she was the manager).
I was told by this manger that the item was in stock (I waited while this check was carried out).
I made the order in the belief that what I was verbally told and communicated by email was true and it also said on the internet there was stock . It was not.
Burnoose Nurseries took the internet order and the money and confirmed the order by email.
When I rang back (the next day) I was told there were non of that product (said it sold very quickly so ZERO stock).

When I attempted to discuss this and explain my case (been on a list etc etc) I was shut down by various comments such as ‘plants are strange sometimes they are not in as good a quality as we would like to sell’ and other comments.
By this time several events had occurred:
- having waited on an email list for the item to arrive - also been told by the manager (verbally) it was in stock -- also had an email to say the item was in stock available to order - also my order was confirmed -also the website said there was stock - I was extremely disappointed to say the least. I felt cheated etc etc.
I wonder if I had not rang back the next day would I still be waiting for something that wasn’t there? It very definitely came across that this 'stock that sold very quickly' was already allocated to regular customers or it was never in stock in the first place.

Moreover when I rang I asked about the delivery charge – its £15.00 minimum charge and increases on a value basis – I put in the basket some other items to make the order ‘worthwhile’ when I did so this went up to £30! This seems a strange economic prospect as most charge less as the order value increases. So dis-economies of scale.

This means in my case it only made sense to order other items (i.e. than the ones I wanted) to cover off the £15 delivery charge (the whole order was just under £100). I still wonder if this is a trick to get you to make you order your wanted item and then add other items on…..only to receive for a whopping £15 delivery charge the other (secondary) items as the item you wanted is not really there …
I rang twice and asked for my full money back and confirmed my disgust at how they do business the trust had gone etc. I received an unspecified email with no amounts on. I asked again and eventually I waited for an email which confirmed the full amount is to be refunded. I await the refund …..
Would I buy from them again: NO DEFINITELY NO.

I ordered 5 heuchera 3 litre plants. I received 5 3 litre pots filled with loose compost . The heucheras had no rootball at all. They had simply been put in a 3 litre pot. I doubt any of them will survive. I complained to the nursery. I did not receive a reply. A complete con and a waste of money.

Ordered a Little Lime Hydrangea. It arrived quickly and was well packed with no damage. The plant is a good size and shape and appears very healthy. Can't wait to plant it out tomorrow. Will definitely order from this nursery again.

I order 7 plants and all where well established, the packaging kept them secure during transit. I wouldn't hesitate to order again and looking forward to my plants bloom, thank you

Just received my plant David phlox packaging absolutely prefect so is the plant thank you very much Pamela

I use Burncoose a lot they have a wide selection of unusual plants , the quality is superb and always packed well to ensure plants arrive intact . Very good and fast delivery service . I highly recommend them .

Plants arrived very quickly, and well packaged. They were a good size, and very healthy. Good communication too. Only a small gripe, postage seems high, but I would still order from them again.

Just had my order. It was very quick.,The plants were in excellent condition and packed so well. Although I have to pay postage as a long way from Cornwall to Norfolk consider it worth it for the quality and variety.😀

Comprehensive stock and excellent, easy to use website.
Excellent plants with any failings quickly replaced.
Highly recommended.

Purchased plants received in good order but I was surprised of the size of the plants - much smaller than expected. I was told it was because of the weather (I’m very aware of the weather!) but I do think putting a small plant in a big container is particularly dishonest.

Very good quality plants, beautiful and healthy, very well packed and promptly delivered. I really feel I've got good value for money - thank you very much!