Bupa Anmeldelser 47

We used Bupa 4yrs ago for an opth appt & all went well. This wk however we have tried to make an appointment & they have been extremely difficult with really poor customer service. Humans are rare (1 lovely lady tried but everything has to go through tech now) & we have been redirected to their 2 apps "Bupablua" & Bupa Touch" - both of which have constant errors & we haven't been able to use! We tried their tech team to be told our acct won't link (?) & that's kind of it ?! We have emailed, tried chat - waited 40minutes without help etc etc. It's been a really difficult process, we still haven't been able to make an appt & we won't renew at end of this yr I think we'll cancel, They really seem to have gone downhill & there's just no-one to actually help or talk to, to get things done. Very disappointed 😟

I joined them by an advisor and what a mistake I made a wasteful organisation likes to take your money but don’t like to pay back when you need
If you make a claim they want past 5 years of your medical from your GP and when you try to ring them as I did twice and each time I had to wait over an hour for someone to pick up the phone and answer you call and the agent is no good to talk without any help
I want people to know not to waste their money and save the money for private treatment if they wish
My GP surgery is 100 times more efficient than BUPA and it takes me less than 5minutes to get to them
Finally people please don’t waste your money BUPA is shamble and not very professional organisation just like to take your money and hand them to their buddy’s

The service of the health assessment clinics and ‘rest assured’ service are truly terrible. Due to the personal nature of some of the tests I preferred a male doctor. For 5 months I have waited for the Durham clinic to obtain a male doctor and still this is not possible. I emailed a complaint about this a few months ago and was just told ‘sorry you’ll have to book elsewhere’. So with no other choice I had to book an assessment all the way down in London.

Over a month ago I booked to attend this rest assured health assessment at the London Kings Cross clinic with a male doctor early Monday morning. After travelling all the way down from the North East UK for the appointment, I received an email late Sunday evening telling me my appointment is cancelled. Every interaction trying to make this appointment has been awful. I’ve today emailed a further complaint to the clinic complaints team but I’m expecting another equally inadequate response. I will update this if I am wrong

So a reply again today from the directors office stating a direct contradiction to their actions explained in yesterdays email…. I really don’t know how much more incompetent your organisation can be!!
You have advised it’s been escalated to a manger now? Well, let wait to see if the manager is any better than the directors office staff!!
Just for the sake of clarity, do not make repeated errors and omissions
Call your customers when you say you will
Don’t make your customers wait over 30 minutes to have their calls answered
Don’t “offer” a good will gesture and then dispatch it regardless of any acceptance
Don’t make a further goodwill gesture without addressing the service issues or listening to your customers
When you customer has complained before about the same cock ups and been offered a solution don’t offer less in terms of solution when you repeat those cock ups……. It’s not difficult!

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