Builderscrack.co.nz Anmeldelser 

I’d like to raise a concern about how the token system currently works on Builderscrack.

As tradies, we pay for tokens to connect with homeowners and quote on jobs. However, homeowners can connect with multiple tradies at once, and often they simply choose the cheapest quote. While that’s understandable from their perspective, it means the rest of us lose the tokens we paid for, even if we provided detailed quotes and professional communication.

What’s more frustrating is when homeowners connect with several tradies and then withdraw the job without even having a conversation. Despite no discussion or opportunity to quote properly, the tokens are still deducted from our accounts.

This system puts all the financial risk on tradies. We invest money just for the opportunity to quote, but there’s no protection if the job is withdrawn or if the homeowner doesn’t engage.

I believe there should be:
• A refund of tokens if the homeowner withdraws the job before meaningful contact.
• A limit on how many tradies a homeowner can connect with per job.
• Better accountability for homeowners who repeatedly post and withdraw jobs.

Builderscrack is a great platform with real potential, but the current system feels unfair to tradies who are paying to use it.

Thank you for considering this feedback.

I find builderscrack not really good for tradespeople. They charge a lot to chase a job and it is not guaranteed that you will win the job so I waste money for nothing. It was better when they charge you a commission when you get the job instead.

After making contact I had responses I employed one of these. Quick response too from this company. Was so impressed will use this company again.

Easy to use, quick response from quality tradespeople, Builderscrack kept contact by email ensuring support if needed.

I have used Builderscrack for the first time recently as I didn't know who to contact about the garden job I had nor any real idea about the cost - just a budget to work to. I wasn't sure what to expect, but it will be my 'go to' place from now on for any future work I need to have completed. Very easy to use, easy to communicate with whoever makes contact with you and if you're sitting on the fence (as I had been for some time) I would highly recommend giving it a go.

Great one stop shop to find contractors for your jobs

The job was done professionally

Used this a few times and it’s a great way to tender for jobs big and small

Builders Crack really helped me out. I had never used it before and dont know a lot about dealing with trades people. All good although web site interface a little confsuing for a beginner!

This site is a great way to find local trades people who are able and interested in doing the smaller jobs. Having a profile to view covering previous jobs and accreditations is a huge benefit when selecting who to connect with. I have found the process of listing, connecting, hiring etc a little confusing, which I put down to my inexperience but I muddle through and get there in the end!

I’ve used them twice now and found great tradesmen each time. Being able to read reviews and get up to 3 quotes for each job made me confident in advance and the quality of work matched the reviews

Great service. Tradies quick to reply. Work done within 1 week of posting

Easy, working well

They seem to have now turned into a scam site that harass their previous clients for money after you stop using their service, I started using them periodically when I first set up my business, pay for the leads when I could afford it, I did this again a few months back but was getting enough work through other advertising to not need it so stop using it and ignored it, now they are sending me harassing messages saying I owe them money.
None of this is defamatory, I no longer wished to pay for the service as I was no using it, they started sending me harassing emails threatening my credit now builderscrack is trying get this review removed and trustpilot is allowing this.

Excellent experience and very convenient. Safed me alot of time

I did not have an option discuss the work with a tradie. I needed to understand what was causing the cracks in plaster, before replastering commenced. There was no 'drop down' menu option to put in additional details and quotations were all price based, not quality based.

Very easy to organize different quotes. Easy to use app

For someone (like me) new to an area, Buildscrack is a godsend. In the past 3 weeks I've had plumbing, electrical and gib-stopping work done. Their system allows you to vet those tradies showing interest which enabled me to select three excellent people, each of whom did a top-quality job. A strong recommendation from me.

Easy to use website, fast and clear communication, all done in minutes with well qualified tradies answering my request. The whole process from first contact to installation took less than 2 weeks

Easiest way to secure a tradesperson who actually wants the job and has time for your job. I've used the service multiple times and will always use this platform first to connect.