I ordered a mantis and chose a delivery date. Unfortunately the delivery date was missed. I did email them through their webpage I got a dispatch email the very next day and the received the mantis th... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered a ghost mantis starter kit on Oct 1st, and when prompted I selected Oct 7th for delivery. The day came and nothing.. I emailed them but even now I still haven't had a reply. A few days later i... Se mere
They sent our live praying mantis but not the £131 worth of enclosure, habitat contents and food. They have failed to respond to any emails about this, in the month since. This was an extremely disapp... Se mere
Taken delivery of one of these giant African Millipedes, it unfortunately died within 4 days of receivership. We fully completed the 7 day live guaranteed form including a 5+ second video as required.... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Bug Pets - Online Invertebrate Superstore. Welcome your next unconventional family member to your home from our wide selection of live pet invertebrates. From jumping spiders to crabs, we aim to stock the UK's best range of pet invertebrates and supplies, so you can be just one click away from any animal you want, and all the equipment to go with it. With a selection of carefully cultivated pet setups to suit your budget, we work hard to provide pets for everyone. We founded Bug Pets LTD with a core promise: to prioritize the well-being of our livestock. Each purchase you make directly supports this mission, allowing us to provide quality care for our animals and, in turn, ensuring that you welcome a happy, healthy pet into your home. As newcomers shaking up the invertebrate scene, we’re thrilled by the buzz you’ve helped create around Bug Pets! Your support, kind words, and the chatter you’ve started have been instrumental in our journey. Every day brings new lessons that help us fine-tune both our service and the quality of care we provide to our critters. Thank you for being a part of our adventure and for sticking with us as we grow!
Kontaktoplysninger
Trafalgar House, 223 Southampton Road, PO6 4PY, Portsmouth, Storbritannien
- bugpets.co.uk
2,2
Under middel
140 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 13 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service on phone but order was cancelled
When we spoke on the phone the lady was very informative and helpful but unfortunately we’ve never received anything from them as both of the orders I did were refunded a few days later saying they were out of stock now. I had to go elsewhere because I needed the items for Christmas.
11. december 2023
Besvarelse fra Bug Pets LTD
I'm very sorry we had to cancel some orders close to Christmas, this was either due to stock not coming into us on time or customers not realising that if we didn't set an early cut off then some animals could be held up in cold sorting offices over the Christmas break.
Red-desert jumping spider
Great service and a beautiful jumping spider with fast delivery
5. december 2023
Lovely spider arrived quickly,packaged…
Lovely spider arrived quickly,packaged well,and in good health
14. december 2023
Recommended
Quick delivery even after having it delayed due to cold weather. Spider was safe and warm arrived with no issues
29. november 2023
Great place to buy bug pets and…
Great place to buy bug pets and accessories. Delivery was always on time and the animals are doing great. Everything came nicely packaged to avoid any incident during delivery. Will definitely order again in future.
2. december 2023
Uopfordret anmeldelse
Brilliant customer service
Bug pets has been brilliantly helpful, I had so many questions before ordering a Praying Mantis for my nephew’s birthday and Cathy got back to me quickly every time. Malachite (as she has since been named as she is green and African) arrived on time and in fine shape with all her associated housing, plants, kit and food, immediately grabbing a live cricket when offered, to the delight of her new owner, and tearing into it vigorously. She has been active and happy ever since, and the living environment looks amazing. Thank you for making a little boy and his family very happy 😊
4. december 2023
I have to say I am over the moon with…
I have to say I am over the moon with both the service and my lovely spider Alan.
Not only did I get great value for money , loads of advice but I was given products free .
Bugpets are amazing couldn’t Recommend them more
30. november 2023
Fast delivery & heating pack added
Fast delivery & a heating pack was added to ensure warmth. Was pleased about this since the temp of the day it was delivered were negative
25. november 2023
Outstanding customer service
Outstanding customer service. Small problem with order and was dealt with immediately. Will use the service again soon. Thank you very much
30. oktober 2023
I couldn't praise Bug Pets enough and I…
I couldn't praise Bug Pets enough and I would definitely recommend you to everyone so thank you Bug Pets.
4. november 2023
Delivery was spot on
Delivery was spot on, packaging clean and nice sorted. I will always recommend to go and check their shop.
1. november 2023
…Apache spider
spider arrived on time was well packaged great comication kept up ro date on shipping and the Apache spider arrived perfect packed and very healthy
2. november 2023
The insects deliverd on time and was…
The insects deliverd on time and was healthy and alive
1. november 2023
Spider arrived alive and heathy
Spider arrived alive and heathy. Is now doing well in his new home.
29. oktober 2023
Fantastic delivery and perfect…
Fantastic delivery and perfect spider,delivered safely and securely.
Will absolutely purchase again.
27. oktober 2023
All have turned up next day well looked…
All have turned up next day well looked after healthy I had a call at one point from a lady working packing my spiders and she was very helpful letting me know how the tarantulas were and such really helpful and will definitely be using again and give positive feedback to anyone interested thanks again
5. oktober 2023
My dream site!!
Healthy livestock, amazing selection of species and brilliant delivery time. I love insect rearing so will be using again! Got my favorite phasmid and he is doing great.
10. oktober 2023
Cannot fault this company
Cannot fault this company. Everything 1st class. Quick delivery and out baby snail was delivered comfortably and in good condition
2. oktober 2023
fantastic experience.
fantastic experience.
nothing short of perfect, and the customer service is amazing.
2. oktober 2023
Awesome team ...
Very fast services provided and extremely satisfied with my orders definitely ordering again would recommend to future clients
6. oktober 2023
Dette er Trustpilot
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