Budget Belgium Anmeldelser 

⭐️ Absolutely disgraceful experience with Avis/Budget Belgium.

After ONE MONTH of emails and communication, Avis/Budget still managed to find a way to not provide the car I had booked and paid for online.

I contacted them multiple times beforehand, provided every single piece of information they requested, and repeatedly asked whether everything was in order. Not once was I clearly informed that, for the “premium” vehicle I had booked, I was required to have a credit card and specifically an American Express card.

Apparently, this incredibly important requirement only becomes relevant after a month of communication and when you actually arrive to collect the car.

And the worst part? After all this time, all the emails, all the information I provided and 26 hours of travelling from Australia, they had absolutely no alternative solution to offer.

So I arrived in Belgium exhausted after a 26-hour journey… and was left without the car I had specifically booked.

This is not a minor inconvenience. It is an absolute failure of communication, customer service and professionalism.

If a specific payment method is mandatory to rent a vehicle, SAY IT CLEARLY BEFORE THE CUSTOMER TRAVELS 26 HOURS TO PICK IT UP. It really isn’t complicated.

After a month of communication, I expected a professional company to actually know what was required for my booking and, at the very least, offer a reasonable solution.

Instead: 26 hours of travel, one month of emails, zero car and zero solution.

Welcome back to Belgium. 🇧🇪

I honestly cannot believe that a company of this size can handle a customer experience this badly

Very disappointing experience with Budget Brussels Airport — both regarding the damage charge and the way I was treated by staff.

I rented an Opel Mokka for 16 days. The vehicle I was given was already covered in cosmetic damage. Budget’s own condition report records scratches/damage on SEVEN different exterior areas, including the front and rear bumpers, doors and wheel arch.

After I returned the vehicle, Budget found another cosmetic scratch on the right rear panel, classified as 51–200 mm.

I am not claiming that the scratch could not have happened during my rental. I had no accident, collision or parking incident, and it may have happened while the vehicle was parked.

What I find extremely difficult to accept is the €733.25 charge for this one cosmetic scratch: €629.94 estimated repair cost, €57.33 vehicle immobilisation and €45.98 processing fee.

What made the experience even worse was the treatment I received when returning the car.

The male employee dealing with me at the return/drop-off was extremely unpleasant and unprofessional. His attitude towards me was completely unacceptable and made an already stressful situation considerably worse.

Unfortunately, when a female colleague became involved, I did not receive the professional or helpful treatment I would have expected from her either. Instead of calmly listening to my concerns and trying to explain the situation, I felt that I was being dismissed rather than treated as a customer with a legitimate concern.

Regardless of any disagreement about damage, customers deserve to be spoken to respectfully and professionally. I found the behaviour of the staff at the return desk extremely disappointing.

Regarding the charge itself, I asked Budget a very reasonable question: if customers are charged hundreds of euros for individual scratches, why was the vehicle handed to me with so many previous scratches still present?

I also asked Budget whether this particular scratch had actually been repaired, for the actual repair invoice if it had, and whether the vehicle had genuinely been taken out of service to justify the immobilisation charge.

Instead of offering a reasonable reduction or properly addressing these concerns, Budget has now informed me that its decision is final and “will not be overturned.”

I wasn’t asking to avoid all responsibility. I asked for a fair and proportionate reduction of what I believe is an excessive charge for one cosmetic scratch on a vehicle that was already extensively scratched when it was handed to me.

Based on my experience, I would strongly advise anyone renting from Budget Brussels Airport to photograph and video EVERY panel of the vehicle in detail before driving away, regardless of how many scratches are already on the car.

I would also expect Budget to review not only its damage-charging practices but the way customers are treated by staff when a dispute arises.

UNRELIABLE CHEATERS. I rented a car for 4 days at brussels Airport from budget for a prepaid amount of roughly 180 euro. My stay was prolonged and i extended by phone for 3 days in good faith without asking price. I nearly Got a hartattack when i saw yesterday my creditcard was debited for around 1.100 euro. It is clear budget abuses the trust of it s cliëntsysteem. People think budget is reliable because they are part of the "AVIS "group. Well, they are not. Budget is comparable wth the typical cheat rental companies you find in southern spain and roumania.avoid then

Car rented via Booking.com with Budget at Brussels Airport. During the booking and payment process, it was nowhere clearly stated that a boarding pass is required to collect the car. The confirmation only mentioned the voucher, ID, driver’s license, and credit card.

At the counter, the car was refused because I did not have a boarding pass. The result: no car and only a partial refund.

If a boarding pass is mandatory, this should be clearly visible before payment — not hidden in lengthy terms and conditions. This feels non-transparent and unfriendly to customers. Be aware of this before booking.

I had similar bad experience to others with budget/avis at this airport location. They tried to scam us and pin damages on us that we didn't do. Provided pictures that were blurry and don't prove anything. Even after a few email exchanges, they still maintained that the damages were our responsibility. Do not rent from them, you can take a chance and maybe all will go well for you, but there's also a good chance they'll be pinning thousands of dollars of damages and charging your credit card.

The worst experience ever. From the start to the end.
Renting car should be stress free. But not with this company. We paid through broker. We asked for luxury car. When went to collect they told us that they have nothing to do with broker. We weren't able to get a car we paid for. Well they said if we pay 2500€ deposit on it by American express and another 500€ by other car then we can have it. It's their policy while broker didn't mention anything like that. When asked to get money back they said to contact the broker. There was no phone number to even ring the broker. After frustration we got a small car and never seen remaining money back.
As the lowest class car is cheaper to rent than luxury car we lost money plus they took 200eu deposit.
In the end while returning the car we didn't fill up the tank. We were charged twice as much. Instead €2 per litre we were charged €4.

Never ever rent a car from them. If you want have a pleasant stay there avoid that company. Pity we didn't read any reviews. As we never thought it could be so complicated. We travelled a lot and never had a hassle renting a car in Europe

Giving 1 star as unfortunately 0 is not possible.

We had a small accident during our rental, filled in all the insurance papers in which it was quite clear the other party was the responsable one. They charged me the expenses for fixing the damage, which is fine as they already had informed me they would until the insurance would intervene. Now after 4 months they still have not reimbursed my money, nor have given any details on the state of the insurance claim, just hat it "might take some time" .I sincerely doubt the insurance firm would take so long to confirm the responsibility on a very straightforward accident.
They are just holding on to the money.

Very disappointed

A evitar!!! Vuelos de avión no emitidos pero pagados. Imcompetentes y no responden a los emails.

En raison de la crise du coronavirus, tous mes vols ont été annulés, je suis donc dans l'impossibilité de prendre le véhicule loué via Budget.be départ prévu fin avril.
Sur leur site, il est bien écrit qu'aucun frais d'annulation ne serait facturé en raison de l'épidémie : et bien c'est faux, on m'a retenu 40 euros de frais d'annulation.
Ce n'est pas une grosse somme, mais vues les circonstances, c'est scandaleux par principe.

Rented a car at Budget - Charleroi airport, Belgium. Picked up the car late evening (11pm) in the garage, poor lightning, without any assistance of Budget staff. The car was perfect and no dammage was to be seen apparently. On returning the car 2 days later, the man in charge of reception went directly on his knies to look underneath the car and claimed 190 Euros for dammaged spoiler. No way you could see this on collecting the car. Took pictures of the car on delivery and no way you could see any dammage. As well this review does not download pictures to share. Looks like a scam to me!!!

After several e-mails I have finally received the missing miles.
I had to write several e-mail to Budget Belgium, Budged Australia and some other e-mail address and also several e-mails to Miles and More.
Very time consuming for a small quantity of miles.

Several e-mails sent and yet no miles received on my Miles and More account after almost three months after the 5 days rent with Budget.
This is not acceptable.
Incompetence or fraud!

Rented a Mercedes C class car. Got a completely different one, than I asked for and it was a hybrid. I was planning on doing a lot of mileage, and hybrids don't do well on the German highway, tried explaining the clerk about my issues. He neither wanted to refund me nor help me get another car. Really dissatisfied. The rent was smooth though, happy with the pricing and the service. Just please be better at giving us the car we rent and the service we demand.
I had no time to stand around and argue with a robot-like shopkeeper, so I had to accept the terms and take of in a Toyota CHR. Not nice.....

Budget Charleroi airport. Did not have ordered car Renault Kadja . And told that Audi q2 was same size, it’s not... only fit one suitcase in trunk. And told that Citroen ds also is same size, it’s not.. what a pitch to get a car rented

I booked my car for 4 days for 150 EUR in Brussels air port,
after returning the car about an hour late, they charged me for an additional day another 90 EUR!! so I told them if I anyway need to pay for another day, let me use the car for another day, and they refused! after going up to the desk complaining, nothing helped and I found them to be the opposite of friendly...