Quick delivery, does what it says on the tin, so to speak. Ideal bit of kit for when going for long walks with the dog, keeps him happy having food and drink on the go 😀
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Se, hvad kunderne siger
Easy to order, quick delivery I love my buddy bottle it has made summer walks so much better not only does my dog get fresh cool water but I can share saves me carrying an extra drink for myself or... Se mere
The bottle looks good and sturdy but unfortunately I have received it damaged with a big dent across the side. I have emailed customer services to see if I can get a replacement. Hoping for the best... Se mere
Placed my order on may 24th. I still have not received my order, despite being told my order was on its way a week ago(via email) it still has not been sent ( their order page, the evri tracking numbe... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Buddy Bottle is a UK owned, eco-friendly pet accessory company that provide 3 in 1 travel and portable dog water bottles that enable you to keep your dog hydrated and fed on the go.
Kontaktoplysninger
180 Ramsay Road, E7 9ET, London, Storbritannien
- hello@buddybottle.store
- buddybottle.store
4,2
God
91 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ideal bit of kit
Quick delivery, does what it says on the tin, so to speak. Ideal bit of kit for when going for long walks with the dog, keeps him happy having food and drink on the go 😀
21. april 2026
I have not received this item yet I…
I have not received this item yet I ordered it some time ago...
13. april 2026
Fast delivery
Fast delivery, this was so appreciated. Well packaged and fantastic product
19. marts 2026
Useful cover providing protection with…
Useful cover providing protection with plenty of pockets
23. marts 2026
Bottle itself is brilliant, cover not so much
Bottle itself is brilliant, I bought an extra dish and so have space for food, treats and water, keeps them cool and it’s good to have everything in one place! However, I am disappointed in the bottle cover I also bought. The clasp snapped on first use, which makes the bottle cover almost useless. Such a pity.On reading other reviews, this is not the first time this has happened and they have had as much success getting a replacement as I have- none!
22. marts 2026
Uopfordret anmeldelse
Great service and prompt delivery
Great service and prompt delivery. Haven't used bottle yet as puppy isn't allowed out yet but I'm sure he will love it.
25. november 2025
Excellent product
Excellent product. I am very happy with my purchase and so are my dogs…
21. september 2025
Great product
Only downside is the bottles are a tad bulky/heavy!
But they are designed to keep water cool - they do!
They have a carabiner style clip which is great for hanging on a bag (though I don't actually use this I put in my bag)!
Water “bowl” screws onto the bottom of the bottle!
Great design! Great product!
18. april 2025
First class
First class, the product it's fab and when I accidentally left the bottom bowl behind in a field the company was kind enough to replace it when I bought a standard bowl. In fact I bought another bottle as well as its perfect and when you've two dogs sometimes you need a lot of water.
1. september 2025
A brilliant experience very quick and…
A brilliant experience very quick and easy to order I take my buddy bottle everywhere I have already recommended to my friends this item is worth every penny
6. august 2025
Excellent
Excellent customer Service. My first Buddy Bottle arrived damaged. However it was replaced promptly. Great product and service from an independent small company 👏
Thank you 😊
13. august 2025
Uopfordret anmeldelse
Great product - perfect for an active dog
The product is great, packaging was superb - lovely use of tissue paper and stickers so hand a nice hand packed feel. The order was very late due to issues with their supplier and although there was some communication with the offer to cancel the order I felt there should have been at least one more update
25. juli 2025
Lovely bottle and bag shame about the…
Lovely bottle and bag shame about the delivery delay from drivers
28. juli 2025
Easy to order love my buddy bottle
Easy to order, quick delivery
I love my buddy bottle it has made summer walks so much better not only does my dog get fresh cool water but I can share saves me carrying an extra drink for myself or spending money on drinks while I’m out with the dog easy clip to attach to belt or just put it in my backpack water stays cool love it
17. juli 2025
Items never received
Items never received , Replacenents never received . I don’t think they were ever sent. Refund requested.
10. juli 2025
Besvarelse fra Buddy Bottle
I’m so sorry for the poor experience you’ve had. I completely understand your frustration, and I want to be transparent with you.
Buddy Bottle is currently a one-person operation (just me!), and over the past few weeks, it’s been incredibly challenging to keep up with the level of service I hold myself to. That’s not an excuse—just some context I hope helps explain why things fell short this time.
Please rest assured that your refund has been processed, and I’ve taken this situation seriously. It’s been a tough but important lesson, and I’m now working hard on building better systems to make sure this kind of delay and miscommunication doesn’t happen again.
Outstanding Customer Experience
We have been using Buddy Bottle since last summer and it’s fantastic, great quality and brilliant to take out on trips with Rocky our Shih Tzu.
We left it by mistake on one of our days out and reordered as we cannot be without it.
Thankfully it has been found and it’s being sent back to us so I contacted customer support and explained the situation and asked it I could cancel the order.
They came back very quickly and have cancelled and have refunded, outstanding customer service.
I highly recommend this great company.
29. juli 2025
Uopfordret anmeldelse
Awful delivery and response
Awful delivery and response
Took months to receive. And all we was told is it was due to a train derailment in India!
17. juli 2025
Besvarelse fra Buddy Bottle
Thank you for your review, and I’m really sorry about your experience when ordering our pre-order colours.
When I placed the order back in April, I was assured by my manufacturer that they would arrive by June 15th. Unfortunately, I was later informed of unexpected delays due to track issues in Kazakhstan, which significantly impacted the shipping timeline.
We did send out multiple emails to keep our pre-order customers as informed as possible. That said, I completely understand how frustrating the uncertainty must have been—especially since I was also dealing with shifting and unclear delivery timeframes from my supplier.
In every update we sent, I made sure to offer a full refund option due to the unforeseen delays. I truly regret the inconvenience caused and appreciate your patience during a situation that was out of our hands. There has been many lessons learned on our end!
If there’s anything I can do to make this right for you now, please don’t hesitate to let me know by contacting us at hello@buddybottle.store
Great product after it eventually…
Great product after it eventually turned up. Lesson learned, not to pre-order a bottle in future.
When it did arrive it was a lovely colour and great product
18. juli 2025
Besvarelse fra Buddy Bottle
Thank you for your honest feedback—and I’m really glad to hear you love the bottle and its colour now that it’s finally arrived.
I completely understand your frustration with the wait, and you’re not alone in feeling let down by the delays. I’ve certainly learned some hard-won lessons through this pre-order process too—especially around communication, fulfilment, and managing expectations during unexpected supply chain hiccups.
While I hope you might consider ordering from us again in future (no pre-order required!), I genuinely appreciate you sticking with it—and for recognising the quality of the product in the end.
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