Bubblegum Balloons Anmeldelser 428

TrustScore 4 ud af 5

4,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Fabulous customer service. Very polite and friendly and ready to help when an order didn’t go to plan. Fast resolution and really happy with the outcome. I’d definitely use this company again. They al... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I would highly recommend Bubblegum Balloons. I ordered Tuesday for next day delivery but DPD delivered to wrong address. BB sorted a replacement straight away. So helpful.

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Bubblegum balloons have created various number stacks and balloon garlands for me and all have been incredible. Most recently we were let down by another company 3 hours before a party and bubblegum b... Se mere

Bedømt til 3 ud af 5 stjerner

Undelivered in time due to delivery company. We were waiting at home, tracking the order; then suddenly got a message saying "We missed you". We were waiting outside next to the door. This was for a... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Ballonbutik
  2. Gavebutik

Skrevet af virksomheden

Bubblegum Balloons deliver inflated helium-filled balloons via the post. Providing personalised balloon deliveries for all occasions, the balloon-in-a-box service is the perfect way to surprise and delight a loved one.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

428 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 85 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Severely disappointed ……..I ordered the…

Severely disappointed ……..I ordered the balloons for my daughter’s 18th two days in advance and was happy they arrived in time. With that, I paid a fortune for the 18 and extra little balloons - a few little ones arrived deflated. I also splurged on the named balloon which was in fine condition but the bunch of balloons with the champagne glass and love hearts was not ok. The champagne glass deflated in one day down to virtually nothing which was really disappointing. I emailed customer service on the weekend and did not expect to hear back from them but, I have not heard back this week! These balloons are extremely expensive and in a cost of living crisis to pay near £100 on balloons, I expect them to arrive in perfect condition and if they do not, I expect customer service to react quickly. I’m asking for money back as they were faulty and thus, not worth £100. Let’s see if they get back to me but I’m rating them only one star down to the price, deflated balloons and lack of service. I won’t be using them again if this is how they treat a disappointed customer.

13. januar 2024
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Good Morning Margaret, Thank you for your review, which we are sorry to see you have written before we had the opportunity to respond. I have seen your email that was sent to us on Sunday morning and have responded, please accept my apologies I work Tuesday to Saturday so just saw your email on my return this morning which would have been stated on the out of office email. I will await your response to come to a resolution for the issue with your order which we are very sorry to see.

Bedømt til 5 ud af 5 stjerner

Great customer support!

In short, the customer service at Bubblegum Balloons is fantastic!

Today, DPD some how managed to fail finding my house (even though they have delivered here many many times), thus my wife’s 40th birthday balloons were not delivered!

DPDs customer service were no help at all and told me the delivery would happen another day! That was no use to me, epic fail.

A call to Bubblegum Balloons customer service however was a whole different story, what a breath of fresh air! The lovely lady I spoke to couldn’t do enough to help me. They put a new batch of balloons together for me (at no further charge) and I was able to collect them within an hour!

Thank you so much! Great quality balloons with fantastic customer service 👍

3. januar 2024
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Thank you so much for taking the time to review our services. Sometimes the delivery part of the process which is out of our control with DPD can let us down but so pleased the team were able to resolve the situation for you. We hope your wife enjoyed her balloons and we hope to supply you again with Balloons in the future 🎈

Bedømt til 5 ud af 5 stjerner

Excellent quality and service

Excellent quality and service. Couldnt fault it. Will definitely purchase from here again!

18. december 2023
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Thank you for your review and we are so pleased you were happy with your order. We look forward to your next order with us 🎈

Bedømt til 4 ud af 5 stjerner

Arrived on time and looked great

Arrived on time and looked great. Started to deflate relatively quickly in comparison to other helium balloons, otherwise I'd give it a 5. Like the fact they'll recycle the foil balloons too

3. november 2023
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Thank you for your review and we are sorry to hear there was an issue with your order. As per our terms and conditions if you are able to email us with images regarding the issue we can investigate and arrange a resolution for you.

Bedømt til 2 ud af 5 stjerner

Good if you don't need them for a specific date...which is unlikely.

I ordered balloons for my sons birthday. I made sure to order them early in case of delays etc but obviously you can't order too early otherwise the balloons wont look their best for the big day. Long story short, they didn't arrive. The company they used to deliver lied and said they had attempted the delivery. Untrue. I was home all day and have cameras on my house so I know nobody came by. They then refused to let me go and collect them from the depot as it was dangerous due to covid. Well we are in the end of 2023 by this point so I don't see how that's a valid excuse. The company weren't very sympathetic and said I could have a 10% discount off my next purchase or something but you get that with your order anyway so I got nothing back essentially. They said they would make sure they would arrive by Monday. My son's birthday would have been the previous friday so that was no good to me either. My husband managed to obtain the balloons by driving half an hour to the depot, kicking off a HUGE fuss at the gates and luckily they took pity on us due to our son being special needs and they were to help him understand it was his birthday. Once we got hold of the balloons they were good but it was not worth all the fuss to actually get them. We are very disappointed with our experience and will not be ordering again. Will save myself the grief next time and go to physically get them from shops.

6. oktober 2023
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Thank you for your review. We understand the excitement and anticipation that accompanies the arrival of such a product, and it is truly regrettable that the expected delivery timeframe was not met due to circumstances beyond our control. Upon investigating the matter, it came to our attention that the delay was caused by an unforeseen issue with the delivery service provided by DPD. We are pleased you were able to retrieve the balloons from DPD and the balloons still enjoyed for the occasion intended for. We are sorry that the delivery part of the process let us down on this occasion but we do hope we can try and restore your faith in using our services again.

Bedømt til 5 ud af 5 stjerner

Absolutely beautiful balloons…

Absolutely beautiful balloons,I ordered the Elf Arrival hot air balloon and it is stunning, I received it on the 29th November and it’s still as perfect as the day it arrived! Amazing! Best service and Best balloons and so much choice. I’m so happy I found you guys! I’ll never buy my balloons anywhere else. Thank you so much 🥰

29. november 2023
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Thank you for your lovely review and so pleased you were happy with your order. We look forward to your next order 🎈

Bedømt til 5 ud af 5 stjerner

The best balloon company

Fast reliable delivery and great range of quality products - I have always used Bubblegum Balloons for family celebrations and particularly my daughter’s big events whether, university graduation, milestone birthdays- they have the best range of products and their balloons always make a lovely surprise and really add to the occasion. The balloons really last well and we are currently enjoying the 21st birthday balloons (with a teddy bear and pastel balloons) several weeks later! Bubblegum always deliver on time which really matters when you are planning a surprise. I love the way they keep updating their range too. So thank you bubblegum balloon team!!

1. december 2023
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Besvarelse fra Bubblegum Balloons

Thank you for your lovely review and for choosing us for all of your occasions! Its always lovely to hear how much of a surprise and joy the balloons gives to our customers🎈

Bedømt til 5 ud af 5 stjerner

Ease in Ordering, even Overseas

I live in the States but my niece lives in London. While looking for unique birthday ideas, I found Bubblegum Balloons. Setting up the delivery was easy, plus they have an awesome selection. The balloon I chose was even bigger in person & was beautifully customized. I recommend this company & would use them again in the future.

28. november 2023
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Thank you for your review and for choosing us to deliver balloons for a special occasion 🎈

Bedømt til 5 ud af 5 stjerner

Best balloons and great service…

I've been buying balloons from Bubblegum for at least 4 year now. They have the best designs, good price for their quality and always deliver on time. Over all a very happy customer

1. december 2023
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Thank you for your review and your continued custom, we appreciate it and so pleased you are happy with your orders 🎈

Bedømt til 5 ud af 5 stjerner

Lovely balloon

Lovely balloon - a bit pricey but you definitely pay for quality. It’s still fully inflated 2 weeks after my dad’s birthday. Thanks bubblegumballoons, we will definitely be purchasing from you in the future x

1. december 2023
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Thank you for your review and lovely to hear you were happy with your order and that it lasted longer than expected! 🎈

Bedømt til 5 ud af 5 stjerner

Wow wow!!

Wow wow!!! What an amazing service! I ordered a few balloons for my daughter's birthday (4 weeks before the party) I sent an email making sure they will deliver on time and the customer service was brilliant. Lorraine was making sure the balloons were deliver asap, she asked me to let her know once has I have the balloons. I couldn't ask for more. Thank you so much!!! Btw, the balloons are soooo beautiful I will ordered again for my son's next birthday. Ingrid x

13. december 2023
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Thank you for your review and we are so pleased you were happy with your balloons and the service you received. We will look forward to your next order with us 🎈

Bedømt til 5 ud af 5 stjerner

A great company

I've used Bubblegum Balloons for a number of different occasions and they always delivery really great quality balloons on time for a good price. I would definitely recommend and will be using again in the future.

1. december 2023
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Besvarelse fra Bubblegum Balloons

Thank you for your review and thank you for choosing us to supply balloons for your occasions!

Bedømt til 5 ud af 5 stjerner

Balloons were delivered on time and…

Balloons were delivered on time and looked fantastic!!! Very impressive and very good looking work!!! My first oder for welcome my baby boy home and secod for my birthday) They all looked great!!!

29. november 2023
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Thank you for your review and choosing us to celebrate these lovely occasions. We are so happy to hear you were happy with your orders and we look forward to your next order 🎈

Bedømt til 5 ud af 5 stjerner

Perfect

Great - perfect quality of product, delivery and certainly the surprise element for the gift!

1. december 2023
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Thank you for your review, we are so pleased you were happy with your order 🎈

Bedømt til 1 ud af 5 stjerner

Damaged box and a deflated helium…

Damaged box and a deflated helium balloon for my friends 50th birthday.....not what you expect.
Another one being sent from Bubblegum, no hint of any type of refund or offer.

1. december 2023
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Thank you for your review and we are sorry your order arrived damaged by the courier. We will feedback this to our courier team as this is not the standard we expect our customers to received their order in. I can see we have responded to your complaint promptly and offered a resolution for your complaint of which we have arranged a replacement of your order. We hope everything was ok with your replacement and the balloon is enjoyed as intended.

Bedømt til 5 ud af 5 stjerner

Lovely balloons and great customer service

The balloons were delivered on time and looked great! I chose Bubblegum because the choice of bundles was vast and they could deliver within the next few days - other sites I tried could not. The customer service I received was top notch too! I will be using Bubblegum balloons again!

13. december 2023
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Thank you for your lovely review and feedback. We are so pleased you were happy with your order and we look forward to your next order with us 🎈

Bedømt til 2 ud af 5 stjerner

Good balloons bad delivery experience

We have recently ordered a set of balloons which were very good in terms of quality. However, I was very disappointed with the delivery as it was not delivered to my doors and just left in the post room which is very lazy and detracts from an otherwise positive experience of balloons provided.

11. december 2023
Uopfordret anmeldelse
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Besvarelse fra Bubblegum Balloons

Thank you for your review and we are sorry to hear the delivery part of the process resulted in you leaving us a 2* review. We hope the order was ok and balloons enjoyed and if there is any further feedback for us to go back to our courier with please email customerservices@bubblegumballoons.co.uk

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