Terrible service from both courier and BS fixings. Ordered 27th of April with next working day delivery. Received the second half of delivery 15th of May. I had to source materials from another suppli... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Good quality product. Searched around other websites and company's. I found BS Fixings best for price and quality. Added bonus of supporting businesses away from the usual big companies Order... Se mere
Virksomheden har svaret
Tried ordering equivalent products online from B&Q and on two occasions received incorrect qtys (5 packs of 10 parts and instead received just 5 parts). BS managed to supply the 50 required as request... Se mere
Virksomheden har svaret
Order process very slick and organised. Contact with staff quick, helpful and knowledgeable. Products very good quality. PnP for AB post code, geographic discrimination. At least Richard Turpin wor... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Gør det selv-butik
- Byggecenter
- Leverandør af byggematerialer
- Engrossalg af byggematerialer
- Leverandør af fastgøringsmidler
- Skrueleverandør
Skrevet af virksomheden
Fixings, Fasteners and More! BS Fixings is an online retailer with a wide range of high-quality, reliable, and innovative products for the construction, wholesale, and DIY markets. We provide our customers with instant access to an unrivalled collection of fixing and fastening solutions, along with a comprehensive range of DIY products, from sign fixings and sign banding systems to stainless steel fasteners including nuts, bolts, screws, and nails. We currently stock big brand names, including Bluebird, Vista, +DART, Harris Brushes, SPAX, Grip-It, and much more. We offer a next day delivery service on all orders placed before 12:30 pm, which is FREE on all orders over £50 ex VAT, with Saturday delivery also available. Our friendly and knowledgeable team provides our customers with an outstanding level of customer service. BS Fixings is part of the BS Stainless Group, with over 20 years of experience working, innovating and succeeding within the stainless-steel industry.
Kontaktoplysninger
360 Leach Place, PR5 8AS, Preston, Storbritannien
- 03330 117818
- info@bsfixings.co.uk
- bsfixings.uk
4,5
Fremragende
410 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
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Terrible service from both courier and…
Terrible service from both courier and BS fixings. Ordered 27th of April with next working day delivery. Received the second half of delivery 15th of May. I had to source materials from another supplier to ensure the job was completed at more cost to myself than originally would have paid. They gave me a refund of the late delivered material, putting me out of pocket. Will not be using again
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra BS Fixings
Hi Jake,
Thank you for your feedback. We are very sorry that your order was affected by courier delays and that we did not provide the level of service we always aim to deliver.
We fully understand how frustrating this must have been, especially when you had to source materials elsewhere to complete the job. As the delayed items were no longer required, we refunded those items in full. Unfortunately, we are unable to refund more than the value of the affected goods, but we do appreciate the inconvenience this caused.
While the courier delay was outside of our direct control, we do take responsibility for the customer experience and we are genuinely sorry that we did not meet expectations on this occasion. We work hard to ensure customers receive their orders quickly and reliably, and the majority of our reviews reflect the service we strive to provide.
We are sorry again for the inconvenience caused and appreciate you taking the time to leave your feedback.
Kind regards,
The BS Team
Working with this company is a…
Working with this company is a pleasure. They handle everything with ease and are always ready to assist. Highly recommend them.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra BS Fixings
Thank you for taking the time to leave this review Brian, we really appreciate it! :)
Good Company to Deal with.
Order process very slick and organised.
Contact with staff quick, helpful and knowledgeable.
Products very good quality.
PnP for AB post code, geographic discrimination. At least Richard Turpin wore a mask.
10. november 2025
Besvarelse fra BS Fixings
Hi Mike,
Thank you for your review and for your custom. We’re really pleased to hear that you found the ordering process slick and organised, and that our team were quick, helpful and knowledgeable.
It’s also great to hear that you were happy with the quality of the products.
We do appreciate your comments regarding the delivery cost to an AB postcode, and we’re sorry this felt high. Courier charges to certain areas can unfortunately be more expensive, but we completely understand your frustration.
Thank you again for taking the time to leave your feedback. We really appreciate your support.
What a con - charging extra for delivery then not delivering within timescales
Ordered for next day delivery - received confirmation of next day delivery.
Made contact the following day as had not received a despatch email was told issues with weather. Advised that the items were for an urgent order: works to be completed at a hospital, labour booked, access equipment arranged. Was then told that I had missed next day delivery and that is why order had not been despatched. Had to pay and extra £19 plus VAT for next day AM delivery.
Order did not arrive till 2pm which was too late. Made contact to advise that item hadn’t not been delivered as advised and requested a refund. BS FIXINGS refusing to refund delivery charge despite order not arriving at all the first day then not as paid for on the following day. Will not use again
21. november 2025
Uopfordret anmeldelse
Besvarelse fra BS Fixings
Thank you for your feedback, I'm really sorry to hear that your items didn't arrive on time.
We find that DHL offer a good service but unfortunately they have let us down on this occasion, so we feel this review may be more suited to the delivery company than to us.
I would just like to assure you that we did everything we could on our side to help you with your order. Regarding the delivery charge, you got free delivery on your order but the order was placed after the cut-off time for a next day service which is shown on the website. The following day you requested to upgrade the delivery to a premium AM delivery option instead of free delivery, so we helped with this and we sent your items out on a next-day AM (morning) delivery as requested. Unfortunately DHL delivered at 2pm which we are really sorry about. The delivery was out of our control as we did everything we could on our side as you requested.
We provided a full refund for your delivery as soon as you told us that the items didn't arrive in the morning. Apologies if there was any confusion about the refund. I can assure you that we certainly wouldn't refuse to refund this as we were happy to help you on this, and we understand the frustration when couriers don't delivery on time. I will send you an email with the refund confirmation.
Apologies again for any confusion on your order.
Best wishes, the BS Fixings team
Speedy efficient value for money
Order arrived quickly was well packaged and was what I ordered. Not used the nails yet, however, the quality looks to be as good as others previously purchased elsewhere at a higher price. I feel the BS FIxings will perform just as well
1. oktober 2025
Good quality Stainless steel ring nails…
Good quality Stainless steel ring nails delivered with in couple of days, I gave a four star rating as I didn’t receive a delivery/ dispatch confirmation email? They just turned up on the doorstep.
5. oktober 2025
Besvarelse fra BS Fixings
Hi Colin,
I'm sorry to hear that you didn't receive any tracking info. You should get an email when your items are dispatched with the courier, so I will look into that!
Really glad to hear with that being said, you are still happy with the rest of your customer experience and thank you for still giving us a 4 star review. Hopefully, we can make that a 5 next time!
Thanks for your order.
BS Fixings Team :)
All delivered and as promised
30. september 2025
Besvarelse fra BS Fixings
Thanks Richard. That's great to hear all arrived without issue. Thank you for the 5 stars! :)
Besvarelse fra BS Fixings
Thanks for the 5 stars Zahid! Happy to hear you are happy with the service! :)
Excellent and efficient service and …
Excellent and efficient service and everything arrived on time I will definitely use this company again
Many thanks
Gareth Simpson
Managing director
G A Simpson builders Ltd
8. oktober 2025
Besvarelse fra BS Fixings
This is a great review, thank you Gareth! We look forward to serving you again! Much appreciate the 5 stars, Thanks for your order :)
Fast delivery
Fast delivery, product as described. Very happy with the ordering, would highly recommend.
7. oktober 2025
Besvarelse fra BS Fixings
Thanks for recommending us Dawn and thank you for the 5 stars :)
Excellent service
2. oktober 2025
Besvarelse fra BS Fixings
Glad to hear you're happy with the Service, James. Thank you for the 5 stars :)
Superb and fast service
7. oktober 2025
Besvarelse fra BS Fixings
Thanks for the great review Richard. Pleased to hear you had a nice experience with us. We look forward to serving you again soon :)
Items not always in stock even though it says they are however I was notified but only after placing order
Although when I ordered my items it said they were in stock they were not. I did receive an email saying they were out of stock but stock expected in next couple of days. I was kept informed and items arrived 5 days late though that included weekend. Did cause a bit of a delay which we could have done without but at least the items arrived.
1. oktober 2025
Besvarelse fra BS Fixings
Hi James
Firstly, thanks for the review and the 4 stars.
I’m sorry the items weren’t in stock when you placed your order. We completely understand how inconvenient that can be, especially when it causes delays on site.
I’m glad our team kept you informed and that everything arrived safely, even if a little later than expected. This isn’t something that happens often, but we’ll keep improving our stock updates to make sure information on the site is as accurate as possible.
We really appreciate your patience and understanding.
The BS Fixings Team :)
Very quick and efficient
Very quick and efficient
Compared to a second supplier taking 10 days for 8 pairs of hinges using Evri !!
2. oktober 2025
Besvarelse fra BS Fixings
Thanks, Chris. Great to hear you found our service quick and efficient. Sounds like we beat the competition on delivery time too! Appreciate you taking the time to share your experience.
Besvarelse fra BS Fixings
Thanks, Rich. Glad to hear your order arrived on time and was just as described. Appreciate you taking the time to leave a review.
Great service and excellent product…
Great service and excellent product from BS Fixings.
30. september 2025
Besvarelse fra BS Fixings
Thanks, John. Really pleased to hear you were happy with both the service and the product. We appreciate your support and the 5 stars! :)
Very nice company to work with
Very nice company to work with. Nothing too much trouble. Would recommend .
18. september 2025
Besvarelse fra BS Fixings
Thanks, Stephen. Really appreciate the five stars and your kind words. It’s great to hear you found us easy to work with and that our team could help with everything you needed.
Great service
16. september 2025
Besvarelse fra BS Fixings
Thanks Glen, glad to hear you're happy with the service! :)
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