Browns Fashion Anmeldelser 

Love browns
Tons brands, great curate and awesome deals.

One of my favorite online retailers. Good pictures of products, fast delivery and amazing Browns packaging (box and a dustbag if you choose a gift packaging). Once had an experience of returning an order and it went extremely smooth as well. Recommend anyone to shop at the store and if able, visit their physical locations too, the one in London is just stunning and gives you a unique luxury shopping experience.

My experience with Browns Fashion was wonderfull! I bought so many things and i am grateful for the services, the price and the return.

Great variety, simple return process, ability to engage with customer service exec.

Amazing customer service. Quick Responses. Beautiful stores in East and West London.

I’m sorry to read all the bad experiences people have had. I have only had good experiences myself - I shop online with Browns a fair bit and have never had an issue. Also shop in the London store and that’s also good. A bit strange how the store is laid out but the staff are keen to make sure you find what you need. I only knocked off a star because of their dubious practice of saying online orders have to be returned and received back with them strictly within 14 days. That is way outside the distance selling rules. You have to give notice of your intention to return within 14 days but you then have another 14 days to return. Sort out your return advice and then it would be a 5* review from me….

The customer service was good, but the product was just average.

Canceled my orders for no reason, maybe just because I’m not a local customer. I placed two orders for Loewe bags on discount on January 30, but they were both canceled with no reason. Then I sent two emails to the customer care team but no response yet. However, I see several local people share the same Loewe bag they bought from Browns. I don’t know if Browns have some kind of rules not selling stuff with good deals to people who do not live in Europe. That’s really bad shopping experience. It’s just a waste of time. One simple suggestion, remove other countries from your mailing address if you want to sell locally.

I purchased a clothing item from Browns as the price was better than the retailer I usually shop at but now regret that choice. Whilst I've always had a good experience in store the online experience fell very short of my expectations.

The product I purchased was really poor quality and when I raised this with the customer service team they were not helpful. The main problem is every response takes 2-3 days and even with that time felt like a boilerplate copy and paste answer and rather than looking at my issue for what it was they just pushed it through a process that made no sense.

For a luxury brand I think this is poor, and it's clear they don't put customer experience / service as high priority for online customers. I wouldn't reccomend shopping here based on this experience.

UPDATE: Finally after months and after me escalating this through my credit card company and requesting a dispute, they agreed on refunding me. I would still think twice before ordering from Browns again :(

I am an avid online shopper since 2010 and I can say Browns so far has given me THE WORST experience and customer support ever! As a designer store where people are spending so much money with you, you should do better!
I returned a package early Jan this year, they processed it wrongly and they did not refund me for one item that was in the return. 3 weeks and counting, I still have not gotten my money back, they hardly respond or give a concrete resolution. This was for sure the last time I shopped there, as I have no interest of paying hundreds of euros for something I did not even get to enjoy! C'mon Browns, seriously!

Short changed me on my refund and then took ages to investigate and re-issue the correct amount. By then I had incurred interest fees on my credit card. Very amateur service and borderline theft.

I had a terrible experience with this company. The product was fine, but the delivery was incredibly slow. After weeks of waiting, when I requested a refund, they denied me.

Terrible customer support.

I’ve been trying for months to unsubscribe for their mailing list. Pressing the “unsubscribe” button in the mails received doesn’t work. An error pops up and it instruct to contact customer support.
When contact the customer support their instructions didn’t lest to my email being removed from their mailing list.
A month later and I’m still receiving their annoying and spamming email every few days.

Don’t make the mistake of subscribing to their mailing list!

Had an issue a while back and they replied quite quickly however it has since been 3 weeks since I last heard from them after being told it would take no longer than 20 days. I have chased numerous times and have yet to hear back from them.

I ordered an item that was marked delivered but I hadn’t received. Customer service said they’d open an investigation into this that would take 20 days, which is too long for the event I needed the item for. When calling, customer service was aloof. For the high shipping fees I paid, this is bad service and policy, and reading some of the other reviews on here I’m more worried. Buy at own risk. Would not recommend.

OK, so in a nut shell – if you’re going to order through Browns it’s going to be a gamble. In short, if you don’t need to contact customer services you should be ok. But if you need to return an item for any reason at all then you’re in trouble!!
As a previous review states, Browns also sell through Far Fetch which I think is half the trouble with their customer services as I purchased direct from Browns web site but when I was waiting for the parcel to arrive DHL text to say I had a parcel coming from Far Fetch.
I ordered a Tom Ford hoodie - it arrived on time but was a little too big so I returned it using their shipping label, etc. I tracked it back and it was delivered to their warehouse (in Holland!) on the 5th January.
I emailed a week later asking when I would be refunded and got a quick response which read sorry the refund is taking longer than expected I will contact the warehouse and find out why this is. Another week passes and I hear nothing so I email again, but this time no reply so try one more email after a few more days and I’m still waiting three weeks later.
I have now had to open up a dispute through Paypal to retrieve my refund of over £450.
Browns actually stock some really good brands and nice products but if your customer service does not match this quality then unfortunately you will not survive online, especially in fashion where repeat custom is much needed and other online retailers sell the same but offer a much more efficient customer service. Such as Mr Porter, End or Matches Fashion.
The amount of money Browns must be losing by customers not buying from them again due to poor customer service must be staggering. Invest in better customer service, then you will get repeat custom, sales will increase, your company will grow!!! Instead, I would be amazed if Browns is still online this time next year. Shocking really, as I’m currently £450 out of pocket and it’s basically theft!
I will of course edit this review if I get any updates and be fair but if I don’t update then you know I have had no more response from Browns and you can decide whether to purchase from them or not!

EDIT - Browns have accepted my Paypal dispute and I now have a refund.

I don’t understand why there has been so many bad reviews. I’ve ordered from Browns 6 times within the last 30 days. I’m extremely happy with every order.

So I recently bought a silk shirt and a pair of trousers from Brownsfashion.com . Both garments are creations of Casablanca Paris fashion house brand, therefore expensive and elegant. Both items were significantly discounted up to -60% off so I decided to give it a try since myself already prefered tha same site for my purchases in the past.

Previously I got myself a pair of Versace sneakers threw them along with a pair of leather pants, made by the brand Stand Studios. Both items were in great condition, I must give them that..

In my previous purchases I haven't really no issues, the customer service team was and still is super quick in terms of replying to me and they were, and still are, extremely kind. But this time that I got something from them things weren't that pleasant..

As mentioned earlier, two weeks ago, I purchased on-line a pair of Casablanca Laurel velours pants, which is basically a jumpsuit garment. The item arrived to me with a minor delay of time but to be honest with you it was in excellent condition, unwrinkled and authentic. The same pair of pants was spoted by me threw another on-line luxury retailer, 24s.com. This second site was also having the same garment and same size on sale, equal to the same price I got it from Browns. But here comes the problem;

After spotting that 24s was making an extra 20% off discount to all sale items, including the pair of pants I order from Browns, I let the customer service know and asked for a price match. Now from my experience the majority of on-line retailers are being competitive and even some of them are guaranteeing to provude the difference of a discounted item if another retailer sells the same item in the same size cheeper. But this didn't happen to this case..

Not only I had to pay for the shipping expenses, not only they stop sending you a 10-15% off vouchers, like they used to in the past after you purchased something from them, but now they kindly refused to grand me a price match of a total 80 euros after giving me excuses and bubbly words. It's one thing being polite and another to keep avoiding something after a client kindly asks and - according to my opionion - deserves.

Nevertheless they answered to me, they were polite but never making any move of a partial money refund!

On the other 24s granted my wish and instantly applied the discount to almost all of the items I got from them and I am happy for it.

In conclusion I wouldn't really suggest this retailer to any of me friends or attend to shop in the near future from here simply because there is a luck of a personal shopping experience that I am enjoying with other retailers.. Same feeling I am having with Farfetch lately, who refused me a price match this past year after only 2 days of my purchase of an expensive knit..

Nevertheless they were kind, send me the correct things, which were authentic and the payment was secure. It's just I don't quite like the fact I am paying for shipping fees and that I was refused of this price match, therefore 2 out of 5 stars were removed

With honesty and kindeness,
Vaggelis

This is by far the WORST online retailer I have ever shop on… BY FAR! And I shop for more than 15 years very often from retailers all over the world.

-They sent wrong products (a brief instead of a pajamas set)
-Their returns on their website doesn’t work, no return label inside the package half the time
-Their customer service is non existent, answer in one week, if lucky, after sending an email and is the WORST customer service I have ever seen!
-You can wait forever to receive a refund

I am waiting for a refund for 5 orders delivered to their warehouse on 6 of January, we are the 24 and I still have not received one single refund!

Also, they refused one of my return because the label on the packaging box is not the right reference because I bought two pairs of sunglasses from the same brand and the boxes were identical so I switched the boxes accidentally because I didn’t see there was also a label stick under the packaging box whereas there is the same exact label inside the box on the plastic bag with the case and sunglasses… And I took caution to put the right sunglasses into the right plastic bag and reference but didn’t see there was also the same label hidden under the box. Why do you need two identical labels with two bar code and the same reference ??! Put on hold a refund because of a sticker already there inside the box, you can replace or remove, are you being serious ?!

Their customer service is not at all customer oriented! They don’t even try to find a solution to satisfy the customer, they don’t offer compensation or apologize for sending the wrong product…

I wonder how is it possible that this website is still allowed to trade! DON’T SHOP HERE IF YOU DON’T WANT TO HAVE TROUBLE OR BE ANGRY! It’s not worth it.
And PayPal should be seriously considering to remove their payment from their website.. They must be so annoyed with all the dispute cases opened since they don’t refund returns from customers…

EDIT : I only received one refund out of 5 and we are the 30 of January (returns received by their warehouse on 4/01, 06/01 and 12/01)… I opened a dispute on PayPal for each transaction to get my money back. THEY ARE THIEVES!