Broadway Travel Cruise Anmeldelser 15

I booked an Egyptian hotel/Nile Cruise with Broadway Travel. The staff were so helpful with the booking, especially with helping me sort out and print the right details for boarding the plane etc. I was very grateful. The first week of our hotel stay we mainly rested, with a couple of trips. The hotel was The Royal in Hurghada. The hotel was pleasant inside and had its own pools and beach area. Staff were friendly. We had a fantastic waiter. The food was disappointing but edible. Water supplied to the room and a fridge. Then onto the cruise. Before the holiday we had to change the boat as it was not now sailing. Eventually we were booked on MS Sultan. When we reached the boats we were informed leaving the coach that the Sultan was not in use and we had been “upgraded” to the King of Egypt. We were appalled with the boat as a whole. It was so tired and dated. Ugly, dark and uncomfortable, not a place to relax. First few days we enjoyed the variety of the food but as others joined the boat it became staler and less choice. There was such a poor variety of drinks. I existed on beer and red wind at dinner. After trying an undrinkable cocktail we stuck to beer. We were the only 2 English people among Egyptian and Japanese(?) people and felt socially isolated. There was no tv signal, no WiFi, no kettle, our bathroom was disgusting and I couldn’t flush the toilet as not strong enough to push down the pipe, which gushed water when pushed. Trickle of water in the shower, so rinsing took ages, although was always hot. The bath looked absolutely filthy. It was clean but so stained. Sink looked about to fall off the wall. Grouting a mess and brown stained. Cabin dark and couldn’t open a window. The bottom sheet on the bed wasn’t big enough to tuck in, so rucked up easily. One day the quilt was pulled up and pillows plumped but the bed hadn’t been made under the quilt. The pillows were like rock. To make matters worse we then passed through one of the boats to get to ours and it was the MS Sultan, that we should have been on. It looked really nice. The sun decks we were moored beside all looked much nicer too, clean bright loungers, plants, umbrellas, nicer flooring. So how did we end up on this thing??? I’ve never been so homesick. The staff spoke very poor English and nothing seemed worth pursuing. We had booked trips in advance and had the most excellent guide, Zak. He was very knowledgeable and went above and beyond. He managed to get us on all inclusive, instead of full board because of our dissatisfaction and helped with changing money and getting me an international SIM card so that I could use my phone and stay in touch with family. I fully recommend the trips but after accommodation like this I will not recommend that anyone else books a holiday like this unless they are guaranteed a decent boat.

Leaving a review for the lovely Erin.
If I'm being totally honest I was a little nervous as we was quoted a really amazing price for 2 nights in miami then 7 nights on world america cruise.
Erin was super fast at getting back to us, we had a lovely chat on the phone.
Definitely recommend and thank you so much for all the help to plan this holiday.
Jess xx

⭐ Completely satisfied with the service received today. ⭐
Danielle was so reassuring about my request for a room upgrade. Danielle was professional, very knowledgeable and friendly. Booking with Broadway Travel was easy online. All communication received has been prompt and courteous. Will definitely be booking with Broadway Travel again. Thank you.

Booked a cruise for my sisters special birthday with Amanda at broadway, very knowledgeable and informative, this is our 2nd cruise booked with broadway cruise excellent customer service

*WARNING* Unfortunately not a good experience at all a member of staff had taken my card details and tried to use them herself thankfully I was quick on the ball and cancelled my card the person in question tried to take £890 to book flights of her own, I notified the company who were then able to dismiss this person after she had sent me other travellers info including cabin number and DOB. I was nervous as I knew about my card details but at this stage I had no proof. Since then the company were in touch and offered me a gesture of acknowledgement £100 which I did not feel was fair considering I would have to again use my details in order to avail of the £100 voucher which I felt was very unfair considering the whole experience

I booked a cruise for later this year and paid in full and due to personal reasons have needed to cancel .Trying to get my money back is like mission impossible , not only have I lost my deposit which of course is standard as I have cancelled but they have added on additional service charges of £375 ..even charging for the children as per person .I've never dealt with a company that adds on extra cancellation charges except loss of deposit ...I've sent 3 emails for a refund of over £4300 and still waiting .Likely I will have to go through to my bank to get my money back

The confirmation i received and then the tickets weren't aligned. i lost a day in Bali as i thought i was booked up to midnight Friday 1st Nov/Sat 2nd nov. When tickets came through it was Thursday just after midnight.

The hotel which was stated as 5 start definitely wasn't. The main building may have been but the Cottage/Garden room we had was not.

The staff at Broadway have been very helpful, but it would have been even more helpful to have been advised that the cruise ship in question disembarks (throws) passengers off at 7.45am. Our transfer was not scheduled until 11am, so we were left hanging around for several hours, and as our flight was not until 3.40pm we were also hanging around the small airport with not a lot to do, or places to eat.

The help and guidance I received was excellent . Very helpful and I will certainly book with broadway again

Our only criticism was of the transfer agents you arranged for us and the on/off waterbus you arranged The transfers were great but when we tried to ring on the no. Provided to check the meeting place we could only speak to someone in italian. We met up Ok and all was well but we spoke to other people with a similar problem. With the waterbus,
We found the embarking points very difficult to find, once we did, the trip was very enjoyable. Better instructions were needed. Broadway was v.helpful every time I rang, and we would certainly
book another holiday with you

i

Always recommend Broadway to all my friends, family and work staff. Broadway always available to help whatever the query.

Ellen that advised me and sold my cruise was fabulous.if she didn’t know something she found out and got back to me without delay. I feel she was let down by the excursions on offer at the time I booked. I went on to book excursions with Tui after which time you expanded your selection.

Broadway Travel were great- arranged all details!

Had a great holuday thank you!

Very efficient service at all times and my queries were answered promptly and in a friendly manner

Excellent service