Switch was handled very efficiently, with good communication throughout. I also received a gift card, which was equivalent to three months’ subscription, which was a great bonus!
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... Se mere
Virksomheden har svaret
Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... Se mere
Virksomheden har svaret
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.
Kontaktoplysninger
9 Hills Road, CB2 1GE, Cambridge, Storbritannien
- 01223 297862
- feedback@broadbandgenie.co.uk.
- broadbandgenie.co.uk
4,5
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Deals listed not available
Listed 11 providers with speeds over 60Gb . NONE were actually available. WASTE OF TIME
31. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Broadband Genie
Hi Sara,
Thank you for reaching out.
I'm afraid as we are a broadband comparison site and not a broadband provider, we have no control over speeds or postcode eligibility. That being said, if you enter your postcode into our site before you start browsing, it will only show you the broadband(s) available at your address.
I hope this helps.
Please could you send me an email at rewards@genieventures.co.uk so I can assist you further?
Best,
Charlotte
I wanted to renew my contract
I wanted to renew my contract. Emailed them. No reply. Phoned them no answer. Sales answer straight away. No such luck with “customer loyalty”!
30. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Broadband Genie
Hi Philip,
Thank you for reaching out.
I'm afraid you may have mixed us up with your broadband provider. As a comparison site, Broadband Genie are not able to renew customer contracts, nor do we have a sales department. I can't spot that we've had any emails or calls from you before either.
I'd be absolutely happy to point you in the right direction. I have requested some of your contact information. Alternatively you can send me an email on rewards@genieventures.co.uk.
Best,
Charlotte
Excellent customer service
I forgot to claim my reward within the set time but after explaining how silly I had been to the nice people at Trustpilot they reviewed the situation and honoured their commitment. Amazing customer service thank you Trustpilot and thank you Broad band Genie.
21. marts 2023
Besvarelse fra Broadband Genie
*EDIT: Good news! We managed to send you out another voucher Matthew. Enjoy!
Hi Matthew,
Firstly, I'm sorry to hear your experience hasn't been more positive.
I've just had a look and your voucher was sent out to you in March. This was just under 3 months after your date of purchase. This is the average amount of time it takes for all sales to be fully validated and for the vouchers to be sent out. This is also clearly stated in our T&Cs that are emailed out to you on your date of purchase.
It looks as though your voucher code has now expired. I will hopefully be able to send you another one from our own pocket at the end of the month.
I hope this helps. I will also send you an email to outline all of this.
Best,
Charlotte
Rectified complaint and amended review to reflect
After an initial few issues with the tracking and communication with this company, I am pleased to say they reached out to me and hopefully all now is being processed and on track.
29. september 2023
Uopfordret anmeldelse
Besvarelse fra Broadband Genie
Hi Harco,
Thank you for editing your review.
We're so glad we could help. Your sale is now processing normally.
I look forward to being able to send your voucher out.
Best,
Charlotte
Quick and easy to use.
19. september 2023
They recommend the best for my area and…
They recommend the best for my area and best price . It is all up and running and I have got my bonus for signing p through broadband genie. I had forgotten about it so it was a nice surprise
19. september 2023
Easy to use and gave me the best prices…
Easy to use and gave me the best prices against other comparison sites.
19. september 2023
My voucher didn't work
19. september 2023
Besvarelse fra Broadband Genie
Hi There,
Sorry to hear you're having issues with your voucher.
With Amazon codes, it can be a bit finicky. Please try to type the code out (without the hyphens) and don't copy and paste.
I'll be in touch with you by email to make sure we get this sorted.
Best,
Rachel
Excellent communication and delivered…
Excellent communication and delivered on point.
19. september 2023
Good fun for all
19. september 2023
Besvarelse fra Broadband Genie
Hi Daniel,
Thanks for your review.
We know it can take some time to get your voucher, this is because we're reliant on the provider to confirm the sale to us first.
This is why we state it can take an average of 120 days and we created the voucher tracker so you can keep updated.
Glad to hear you've got your voucher now, enjoy!
Best,
Rachel
Very good service
New broadband provider offered a £110 voucher through BroadbandGenie. Voucher. There’s a good tracking system and received the money earlier than expected. Happy customer 😃
5. september 2023
Very happy from the service
4. september 2023
£119 made it worth while
4. september 2023
Prompt and efficient service.
4. september 2023
Good all round!
4. september 2023
Worked well
Worked well, received the voucher within the 120 days as stated. Nice perk for switching provider. Online tracker was also handy.
4. september 2023
Reminder
Amazing, had actually forgotten about this reward so was delighted when I received email from BroadbandGenie. Thank You
4. september 2023
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.