Britannia Motor Company Limited Anmeldelser 

This is the second time recently I have dealt with this Company and in particular with Russell.
An excellent guy honest and really customer focussed.

Just purchased my second car from these guys . excellent service can't fault Shane on his professional manner on having everything ready for me .so not long in there, out and on the road in 20 min fabulous I love the car thanks again highly recommended this garage

Highly recommend Shane and Britannia Motors - excellent customer service, Shane sent me a video of the car I was interested in, I then travelled to Newport and purchased the car it was very straight forward and easy transaction
I know if I have any problems Shane will happily deal with them,

Bought a lovely vauxhall astra from here last week, the buying experience was fantastic Keith and his staff couldn't have been more courteous, friendly and helpful.
I had a small issue today when one of the radiator pipes blew, I rang Britannia and within half an hour they had sent Steve out to collect it for repair and loaned me another car in the meantime.
I wouldn't hesitate to recommend them to anyone looking to buy a used car.
Thanks guys.

I have bought a few cars from Britannia and each time the service has been excellent, which is why I always go back.
Russell Stoneman was very helpful in assisting myself and my partner today as we were deciding between 2 vehicles. Nothing was too much trouble for him even at times when I have enquired about a vehicle but not bought it in the end. Always happy to help and will gladly use again in the future. Highly recommend 😊

A little problem with a perfect ending.
We picked up our new to us car from the garage and after about 10 days it had a little issue we had the AA come and pick her up and recover us home and the following morning, I spoke to Russell he asked a few questions and then said let me speak to the man who can. An hour later they had a solution I could bring it to them or take it to some one I knew. Well let’s be honest I thought I’d rather you deal with it and we agreed for it to be sent back. Well 4 days later because of the bank holiday Russell calls me a little after 10 and says yes we have found the problem, yes we have ordered parts and they will be here tomorrow perfect I said. The following day Russell called me said I’ve test driven your car I’ve washed and hovered it and it’s here waiting for you.
I said let me do the school run and I’ll be there maybe by 1830 he said I’ll stay behind and wait for you. Arrived on time car was perfect Mrs is happy and we are home. The services from Russell & Britannia has been 2nd to none thanks for everything.

Called into Britania motor company Langstone after I spotted a vehicle that I was interested in on their website on Thursday 19 of May 2022.
The following day i went to the dealers garage where i was greeted by Justin, he was very well mannered, polite and very helpful. He asked me which vehicle I was interested in so I told him, he said that 2 other people was interested in purchasing it, I said I was also interested in purchasing that particular vehicle, I told Justin I wanted to part ex my current vehicle and cash upfront for the deposit the rest on finance.
The finance was arranged and accepted by the same company I used previously that very day.
I asked if they could deliver it on Sunday to which he replied yes of course.
I arranged everything the tax and insurance was put in place ready to take delivery on Sunday 22nd but I couldn't wait 2 days I had to have it on the Saturday, I phoned and spoke to Justin I said I would like to come and pick the vehicle up, he replied no problem just give me 1 hour or so to wash and hoover your new vehicle before you come to collect it.
Well what can i say, i can not fault them or say a bad word about this company or the staff everyone made me feel welcomed Justin especially he bent over backwards to get everything sorted for me I cannot fault the man, as I previously mentioned he was very well mannered, courteous, polite and more.
So when it comes time for me to get my wife a car I will be going back to Britania motor company without any hesitation.
I highly recommend this car garage, their level of service was exemplary and their service was excellent and second to none.
I was very impressed and pleased with the level of service I received, including the aftersales service.

justin was very helpful and went out of his way to ensure i was happy with my car and the service provided

I emailed my interest in the car at 1am in the morning. Just after 10am, 1 June, Russell called me. Friday 3rd June, I drove to Newport and drove my new car home.

I don’t like to rush, I like to ask a lot of questions, and take my time. Russell gave me space to do all that. In fact, I could only make bank holiday Friday, which was Russell’s day off. However, Russell came to work on his day off.

Russell and the team made me feel very welcome and were not pushy. Justin, helped me connect my phone to Bluetooth, helped with tax forms and made sure I was ok before I drove off.

Thank you all at Britannia for your care and attention. I will be highly recommending you and when I am ready for my next car I know where to come.

AJ

An excellent service from start to finish. Had all the paperwork ready for me to inspect and delivered the car to me in Cardiff free of charge. I would definitely recommend Britannia.

From start to finish Justin couldn’t of been more helpful and honest with no hard sell.

He opened early for me to see the car as I was going away. pointed out minor blemishes which I didn’t notice.

He also came in especially early on a bank holiday for me to collect the car.

First time buying a car from Britannia Motors first class service from Russel and Justin .Pleasure doing business with them.

Archie was very helpful and gave me a px price I was very happy with. I was ready to go ahead with the sale. Their website says to pay a £250 reservation fee secure the vehicle which I was more than happy to pay. I then had an email reply saying they wanted £1000 reservation fee to secure the vehicle. I need 24 hours to transfer £1000 from my savings account. It's a shame as the car I wanted is still for sale. After the £250 deposit I would have transferred the remaining balance from my savings account to my account within 24 hours, paid the remaining balance and collected the car as soon as it was ready to go. The deal would be complete by now. Very disappointed!

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UPDATED REVIEW:

Thank you for your reply however you are incorrect in what you are saying. Your website did offer a £250 reservation fee. In fact I have a screenshot of it and it is on my Google review if anyone reading this review would like to see it. If you had admitted that it was a mistake and apologised for the misunderstanding then I may have revised my review positively as errors do happen BUT to make me out to be a liar when it clearly was offered on your website as shown in my screenshot only makes me revise this review with the same outcome sadly.

It's such a shame to see the car still unsold two and a half months later when I would have had it within days should this have been resolved amicably.

Great service from Justin and the team. Very pleased with the collection, all organised for me picking up the car. Justin even kept the car out of the rain until collection. Would recommend this dealership.

Always very helpful and easy experience when buying a car.

Same top class service right from the start to finish..Justin was really helpful as always and Russell also assisted and between them, they made the car buying process enjoyable.

Britannia always have a great selection of quality, affordable cars to suit all tastes.

This is the second car I have bought from Britannia Motors, i would certainly purchase from them again and would recommend anybody pay them a visit when next looking to purchase your next vehicle..Excellent:)

My family had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Justin had everything ready for us to buy the car to make it as smooth and quick as possible. He took care of our cars and provided 5 star service at every step!

I am very pleased with the professionalism of Sales Executive (Justin). Everything offered to me has been done on time in full. Great service overall. Smooth transition from my old car to new vehicle. I would not hesitate to recommend Britannia Car Motor Company to all my colleagues in work and friends. Thank you for the service. Very much appreciated. Mike Caycik

I had a really great buying experience with Britannia Motor Co. I was introduced to the car by Justin who was very friendly and who gave me all the time I needed to look over the car and think about my buying decision. Justin was up front about any blemishes on the car and this was reflected in the price. I also got a fair deal on the part exchange. Overall I would recommend Britannia and would definitely shop there again (maybe in a few years!)

A great service! Nothing was too much trouble for Justin. He sorted out a test drive at short notice, was able to answer all questions and arranged delivery to my home address in Somerset. Communication was great throughout. Very impressed!