Brightr® Sleep Anmeldelser 

Great firm to deal with I ordered it on Tuesday and received it on Thursday packed well.

The mattress topper didnt help so returned under their 100 day returns policy. However, I sent a LOT of chase up emails and had to contact AMEX in the end. Was told it would take 21 days from return (as had proof of delivery). After 21 days it took 2 chase emails to be told the refund had been processed. 10 days later, still no refund so emailed again, twice and nothing, so contacted AMEX to start a dispute claim. Then surprise surprise 2 days later i received the proper email confirmation of the refund...so why was I lied to about it all those times? Seems like they were hoping I wouldn't check. Shame on you. Very poor service. Would not use again or recommend.

I read up about the deluxe titan mattress topper and placed an order. To be honest I panicked as I hadn’t checked the website properly and never heard of the company before.
All was fine and after 2 days I recieved an email to say DPD would deliver the parcel on the 3rd day.
We followed the instructions and up to now the topper feels very comfortable….thank you

It took a few nights to get the Topper to gain comfort , but now it is just the best

I have been waiting over a month for my £150.00 refund, and I'm still waiting despite numerous e mails between Brightr Sleep and myself. There refund policy is dubious to say the least. Needless to say I would never buy anything in the future from them.

Beware the returns!
Despite their very long processing time stated to give a refund and chasing after a few months, I still didn't get a refund.
Emails ignored, I had to put in a PayPal claim which they also ignored! As they never bothered to reply, my claim went in my favour and I got my money that way.
Dread to think what would happen if you actually needed a warranty claim.

EDIT: BR****46530 is my order

Excellent communication,product is absolutely spot on comfortable Great night sleep. Delivered in a couple of days and I would definitely recommend this company

Impossible to get any help on returns. All my enquiry emails have been ignored. It’s been atleast 2 weeks

Brilliant pillows, and quick delivery. 5 Stars.

After suffering from lower back pain and stiffness I ordered a brightr sleep mattress topper to see if this would help, after only 3 nights I've already noticed a difference with the pain easing and stiffness nearly gone, would thoroughly recommend this mattress topper and pillows

Great experience from ordering to delivery. Plenty of information about delivery times. Would highly recommend this company.

Ordering was easy, shipping fast and the pillow so far has been great! Thank you :)

Very comfortable, but seems to retain heat of body .

Initially, I was going to write a very positive review for this company even though I had to return the pillows that I had purchased from them due to these making my neck and back pain worse than it already was. They were absolutely fabulous after I had bought them and subsequently had some questions about the suitability of them for me after reading an enclosed information booklet. Even though there was conflicting information contained within this, the company reassured me that the ones that I'd chosen were suitable for a back and side sleeper like me. Additionally, when I returned the pillows and let them have the return tracking number, I received further very reassuring contact. However following this, they have never confirmed them receiving them back nor if/when they had issued any refund to me either as I requested.

So, I found myself in exactly the same situation as many reviewers on here who haven't been given a refund within their own promised timescales! Today is day 22 since return and having checked my credit card transactions yet again, absolutely nothing from Brightr and so I contacted my credit card company. They confirmed to me that had they received any refund from Brightr that it would have gone straight back to my credit card balance but they hadn't! So, I have commenced a dispute with my credit card company and have already had a temporary credit back to my card. They also informed me that I could have made such a claim after just 15 days!

I already felt that 14 to 21 days to give a customer a refund for returned goods was excessive in comparison to other companies and this thought is fully supported by my credit card companies own policy! On the rare occasion that I've had to return goods purchased online elsewhere, I've had the refund in days not weeks!

Sadly, it's clear to me that Brightr aren't even living up to their own poor returns terms. I don't know if this is due to them having cash flow problems or is simply down to incompetence/very poor customer service. Whatever the reason, clearly Brightr need to get their act together because their frequent failure to give timely refunds to their customers is largely responsible for them having a 20% one star review rating on here and is thus severely tarnishing their reputation!

Update post Brightr reply.

To begin with, thank you for your response which took nearly as long to be received as my non refund. It came as no surprise to me at all to see that yet again your company refuses to accept any responsibility for your totally unacceptable refund process. It makes a mockery of YOUR customers when they tell you that you have a problem and all that you do is continue to blame the banks and credit card providers for the delays. I used to work for my bank and credit card provider before I retired and I believe them implicitly when they told me that they hadn't received any refund from yourselves after a period of 22 days. If you want to continue with such a stance then don't expect your one star ratings on here to get any better anytime soon!

Easy navigating of site and ordering experience. Swift purchase and delivery with notifications throughout. Product good and does the job for me! Very happy.

Very impressed with everything so far product wise, two of the items arrived by dpd brilliant. The third one came by Royal mail. They keep changing the expected delivery time. I lost a full day l had to change my day. I would have given five stars if it wasn't for this. The products are five stars and the company l would order from them again.

This is the worst pillow I have ever slept on. It gives you back pain, neck pain and tension headaches; it doesn't resolve it. The second you put your head on the pillow, you can feel the strain going down your spine. I had to get up after five minutes and change the pillow because the tension headache was unbearable. And the pain the next morning.

After about three weeks of trial and error of changing the pillows around, I emailed the company and I was told to put in more filling and remove the second pillow. I did as they told and it did nothing. When I tried to return it, they wouldn't take simply because it went over some 30-day window they apply.

Pillows need time to adjust. I allowed that time and still got the same results. I was sold a faulty pillow that did not do what it said on website. Now I am left with something I cannot use.

The customer service people were no better. Refused to listen, took a week to get back to me.

The worst experience I have had with any company.

Edit:
I can't accept their response. The pillow was faulty from the beginning. The deadline only just past. Customer service was a pain to deal with.

Superior customer service from ordering to delivery.
Website was easy to navigate .
Items delivered within 48 hours of ordering, and better still free of charge. Courier company DPD deserves a mention here as the delivery agent was polite, courteous and on time.
The products themselves are excellent, super comfortable and super supportive.
Whilst I hesitated to purchase at first this has proved one of tue best investments I've made. I suffer from back pain and both the topper and pillows have helped ease that so I can finally get some decent sleep!
Thanks Guys!

Worst company ever!! Impossible to return though they claim 100 day trail , they just ignore you till time limit for returns are up.
Communicated by email by post ( they don’t give a phone number)
Out of pocket for £249 plus a return I paid for myself ( though they say free return) avoid like the plague waste of time and money

I was looking for getting a new mattress topper, however Titan topper is too hard for me I wanted to swap it but then I decided to return as I’m thinking to get a new mattress instead. The Titan topper is not for me, it is too hard as I’m a side sleeper so really hurts my shoulders and neck. I’m also very light so probably should have gone for something softer. The delivery was very quick without any issues. However to return the topper is a challenge. You have to put back a huge topper to very small plastic bag and box which is simply not possible. The plastics bag broke and the box is too small. I have e-mailed the customer service on 31/05 to see if they can help to return the topper waiting for them to advise. Also asked customer service if I need to return the pillows with the topper as I got pillows for
free they came together with mattress even tho I haven’t asked for pillows. I couldn’t remove these from the order I guess they came as a part of deal or something. Please can the customer service come back to me to help return the topper. Thank you