First time I've used this company and won't be the last. 1 of the shirts I ordered wasn't available so I was asked to pick an alternative which I did . I needed them for a birthday present , the deli... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Repeat order, which would suggest that the service and product quality is very good... and it was this time around too. Delighted again with my purchase, prompt delivery, happy to recommend.
Virksomheden har svaret
My first order with Brian Oak. I loved the snazzy designs - so much more interesting than the usual mens' tailors. The shirts arrived very quickly and were packed beautifully with all the trimmings.... Se mere
Virksomheden har svaret
Great quality shirts with fast delivery. I was so impressed I ended up buying four during the sale, hope they run those deals often! 😄
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Discover a wide range of premium menswear in the UK, Brian Oak making high-quality Shirts, Sweatshirts, Sweatpants, Denim jeans, Trousers, Rugby Shirts, Ties and more. Elevate your style with our carefully crafted, stylish clothing for every occasion.
Kontaktoplysninger
82 Douglas Road, RM11 1AR, Hornchurch London, Storbritannien
- +447950328498
- info@brianoak.com
- brianoak.com
4,6
Fremragende
103 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Brian Oak London
Thank you for your review! We're pleased you’re enjoying the quality and value of our shirts.
Regards,
Team Brian Oak London
Service is excellent but jeans ordered…
Service is excellent but jeans ordered supposed to be 28in leg but not,they are much longer same as the pair I bought a short while ago also longer than 28in. Sorry but won't be using you again. RegardsJeff
26. februar 2026
Besvarelse fra Brian Oak London
We are really sorry to hear that the jeans you received were longer than the 28" leg you ordered. Our team would be happy to look into this for you and will contact you shortly to arrange a suitable solution.
We appreciate you bringing this to our attention and hope we can make things right.
Regards,
Team Brian Oak London
Very good products and service
23. februar 2026
Besvarelse fra Brian Oak London
Thank you for the lovely review. It makes our day to hear you are enjoying our products and service.
Regards,
Team Brian Oak London
Besvarelse fra Brian Oak London
Thanks for your review! Happy to hear the item was good. We take note of your point about the delivery being 'OK'. We are constantly working to improve that part of our service to ensure a full five-star experience for you in the future.
Regards,
Team Brian Oak London
No refund.
I received 5 shirts but regretfully the size mentioned did not fit. So I returned them as per their instructions.
Despite providing the returns tracking number, which has been confirmed as delivered, no refund has yet been provided. Chased up with 3 follow up emails which have all been ignored. Still waiting for the refund some 3 weeks after return.
Would not be so bad if they acknowledged the emails instead of ignoring them.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Brian Oak London
We sincerely apologize for the inconvenience. Upon investigating, we found that the returned parcel was delivered to a neighbour, which unfortunately caused a delay in it reaching our warehouse. This is why the refund was not processed earlier.
We have now received and logged your return, and the refund is currently being processed. It will be reflected in your original payment method shortly. Also, we are making sure this does not happen again.
Regards,
Team Brian Oak London
Besvarelse fra Brian Oak London
Thank you! So glad you loved it and received it on time.
Regards,
Team Brian Oak London
Superb Quality
Excellent quality which I would expect from this superb supplier. I would highly recommend them to anyone.
2. februar 2026
Besvarelse fra Brian Oak London
Thank you for the high praise and recommendation! We are overjoyed to hear that you are happy with the quality. It means the world to us.
All the best,
Team Brian Oak London
Great experience.
Quick, great looking shirts and fantastic fit. All round great experience and delighted with the product.
27. januar 2026
Besvarelse fra Brian Oak London
Thank you for choosing us and for taking the time to share your experience!
Regards,
Team Brian Oak London
Good communication and punctuality .
Good communication and punctuality .
Kept me well informed through out the process
29. december 2025
Besvarelse fra Brian Oak London
We are really glad to hear that you felt well informed throughout the process. Your feedback truly motivates our team and we look forward to serving you again.
Regards,
Team Brian Oak London
Quality at reasonable prices
Superfast delivery, excellent quality. Good communication from start to finish. Recommended
29. december 2025
Besvarelse fra Brian Oak London
Thank you so much for this lovely feedback! We are really happy you loved the quality and found the pricing fair. Truly appreciate the recommendation and hope to serve you again soon.
Regards,
Team Brian Oak London
Besvarelse fra Brian Oak London
Thank you so much for your continued support! It means a lot to us to have you as a returning customer. We are grateful to have you as part of the Brian Oak family.
Regards,
Team Brian Oak London
Excellent shirts !!
29. december 2025
Besvarelse fra Brian Oak London
Excellent taste meets excellent shirts. Thanks for the lovely feedback.
Regards,
Team Brian Oak London
Extremely helpful and responsive…
Extremely helpful and responsive customer service. Shirts are top quality and offer great value for money.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Brian Oak London
So pleased to hear this! Thank you for taking the time to share your experience.
Regards,
Team Brian Oak London
NOT RECOMMENDED !
Advertises clothes for sale and then get a message saying OUT OF STOCK, only after payment made. It then took 21 days and numerous e-mails to finally get a refund. Terrible company to deal with. Avoid at all costs.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Brian Oak London
We are sorry for the inconvenience caused and understand your frustration. While our refund timeline is 10–14 working days as stated in our policy (https://brianoak.com/pages/returns-refund-policy), the holiday season and high order volumes regrettably led to delays in this instance.
The refund has now been completed in full, and we are actively improving our stock and processing systems to ensure a smoother experience going forward. Thank you for your patience.
Regards,
Team Brian Oak London
The shirts are made well fabulous…
The shirts are made well fabulous fabric washes well and comes in a longer length the order came quickly l would recommend if you are looking for a Good quality shirt Brian oak, it's the best place to buy
25. november 2025
Besvarelse fra Brian Oak London
Thank you for the wonderful review! We are so pleased you loved the fabric, fit, and fast delivery. Your recommendation made our day 😊
Regards,
Team Brian Oak London
Customer Service Don't Exist @ Brian Oak
Ordered A Pair Of Chinos They Sent A Different Size to What I ordered so I asked for a returns label 3 Times I've asked over 3 days and still no label I Waited over 40 minuets to speak to someone who could barely speak or understand English! This Company has Lost my business now!
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Brian Oak London
We are genuinely sorry for the frustration and inconvenience caused. This is not the experience we want for our customers. One of our representatives has personally visited to resolve the matter, and we are fully committed to making this right and earning back your trust. Thank you for your patience.
Regards,
Team Brian Oak London
My Shirt
Hello,
Firstly, I must say how pleased I am with the shirt from my recent Order #4135. This is the first time I have purchased from you, as I normally have to get shirts made to measure. I’m 18½ stone and 6ft 6", long in the body and arms, and the fit of this shirt is excellent. I’m really happy with the colour, the fabric, and especially the length — it’s perfect for tucking in.
I noticed your current 2-shirt deal for £120.00. I was wondering if it’s still possible for me to take advantage of this offer, perhaps by adding a second shirt or adjusting the order.
I also wanted to ask whether you offer the same fabric in a shirt designed to be worn untucked, and if you make shirts with a cut-away collar as well.
Many thanks,
Happy customer,
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Brian Oak London
Thank you so much for taking the time to leave such a thoughtful review.
We have just popped all the details you asked about into an email for you, including how we can sort the 2-shirt deal for you, info on untucked styles, and collar options. We hope it points you in the right direction.
Thanks again, really happy you are happy.
Regards,
Team Brian Oak London
Besvarelse fra Brian Oak London
Thank you! Your feedback really brightens our day.
Regards,
Team Brian Oak London
It was a 5 star experience.
It was a 5 star experience.
I paid in the night on a Thursday and by Saturday’s morning, I got them delivered.
I love them.
28. november 2025
Besvarelse fra Brian Oak London
Thank you for the love. We are so happy your order reached you so quickly and that you are enjoying your items.
Sending you a big virtual high-five 🙌🏼 from the whole team.
Regards,
Team Brian Oak London
Very good quality products
Very good quality products, accurately described and prompt dispatch
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Brian Oak London
Thank you so much for the lovely feedback.
Looking forward to sending more happy parcels your way.
Regards,
Team Brian Oak London
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.