We recently hired some portaloos for an event. The whole booking process was easy but it was the communication received from the delivery driver, Adam which was brilliant. He kept me up-to-date with o... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Came over from Jewson where Kim was manager, as I always say you follow the manager not the company! Always been well looked after and items delivered on time and serviced properly. Will always get ba... Se mere
Virksomheden har svaret
Hired a whacker to complete a driveway project. Booking my hire was nice and easy. I called the sales team to ask a few questions before ordering, and they answered quickly and efficiently. On the... Se mere
Virksomheden har svaret
What a difference! Manager is unpleasant individual. She literally just wants to rip you off. Hired items at the backend of last year everything was top notch. Now just unpleasant! Will be taking... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Kontaktoplysninger
48 Ratcliffe Gate, NG18 2JL, Mansfield, Storbritannien
- 01623 635 136
4,6
Fremragende
29 anmeldelser
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I wouldn’t use the term “great” for…
I wouldn’t use the term “great” for borrowing equipment, but, I would use efficient, helpful and a pleasant experience.
17. juli 2025
Besvarelse fra Brandon Hire Station - Mansfield
Hi Gareth, we're pleased to hear that you had a positive experience and found our team help and efficient. Please get in touch if we can help with anything in the future. Kind regards, the Brandon Hire Station team.
Great service as usual
Great service as usual thanks again, Marlite.
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Brandon Hire Station - Mansfield
Good morning, thank you for your feedback and being a valuable customer with our Mansfield branch. We're pleased to hear that you always receive great service from our team and hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Excellent customer service
Excellent customer service. Tools delivered and collected when they said they would be. They came highly recommended. I will definitely do business with them again
30. maj 2025
Besvarelse fra Brandon Hire Station - Mansfield
Good morning, thank you for your 5-star review. We're delighted to hear that you received excellent service during your hire. We appreciate your feedback and look forward to seeing you again soon! Kind regards, the Brandon Hire Station team.
Cracking service and easy to deal with
Hired a whacker to complete a driveway project.
Booking my hire was nice and easy. I called the sales team to ask a few questions before ordering, and they answered quickly and efficiently.
On the day of pickup, picking up was really easy, and the in store staff were really helpful too. Dropping off was also a simple process.
28. marts 2025
Besvarelse fra Brandon Hire Station - Mansfield
Hi Liam, thank you for your feedback about your recent hire with our Mansfield team. We're delighted to hear that booking your hire was easy and that our sales and branch team were helpful throughout the process. We hope the wacker plate helped with your driveway project! Kind regards, the Brandon Hire Station team.
Besvarelse fra Brandon Hire Station - Mansfield
Hi Andy, thank you for your feedback about your recent hire. We're happy to hear that you had a great experience with us and we hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Roof ladders
From ordering to receiving was quick and efficient and they came when they said they would .
19. august 2024
Besvarelse fra Brandon Hire Station - Mansfield
Hi Susan, thank you for your 5-star review. We're delighted to hear that you found our service quick and efficient, and that we met your expectations. Kind regards, the Brandon Hire Station team.
Delivered on time and easy to contact…
Delivered on time and easy to contact to arrange pick up
4. juli 2024
Besvarelse fra Brandon Hire Station - Mansfield
Hi Stephen, thank you for your review. We're delighted to hear that the delivery was on time and that arranging the pick-up was easy. Kind regards, the Brandon Hire Station team.
Quality equipment at Competitive…
Quality equipment at Competitive prices. What more do you want!
22. juni 2024
Besvarelse fra Brandon Hire Station - Mansfield
Hi Matthew, thank you for your positive review. We're delighted to hear that you found our equipment to be of high quality and competitively priced. Kind regards, the Brandon Hire Station team.
I hired a Stihl Saw but did not realise…
I hired a Stihl Saw but did not realise the cost did not include the blade. I was in a rush when I collected it as the job was in London. Rather than try and sell me a blade, they borrowed me one. Great service.
17. juni 2024
Besvarelse fra Brandon Hire Station - Mansfield
Hi Liam, thank you for your 5-star review. We're delighted to hear that our team was able to assist you promptly and provide great service. Kind regards, the Brandon Hire Station team.
Highly recommended
Highly recommended! Needed a road breaker for the weekend and the staff at the Mansfield branch were super helpful, thankyou!
7. juni 2024
Besvarelse fra Brandon Hire Station - Mansfield
Hi Liza, thank you for recommending us! We're glad to hear that the team at our Mansfield branch provided you with helpful service during your hire. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Competitively priced, friendly & efficient.
Hired a compacting plate for over the bank holiday weekend. Arranged to collect it myself and I was in and out within 15 minutes, same with the return.
20. maj 2024
Besvarelse fra Brandon Hire Station - Mansfield
Hi, thank you for choosing Brandon Hire Station for your compacting plate hire over the bank holiday weekend. We're glad to hear that your collection and return process was quick and efficient. Kind regards, the Brandon Hire Station team.
Excellent customer service
We recently hired some portaloos for an event. The whole booking process was easy but it was the communication received from the delivery driver, Adam which was brilliant. He kept me up-to-date with our delivery and pick up times. He was polite, funny and professional and nothing was too much trouble for him.
3. maj 2024
Besvarelse fra Brandon Hire Station - Mansfield
Hi Hannah, thank you for sharing your experience with us. We're delighted to hear that Adam provided excellent communication and service during the delivery of the portaloos for your event. We appreciate your brilliant feedback and will pass on your feedback to Adam. Kind regards, the Brandon Hire Station team.
Besvarelse fra Brandon Hire Station - Mansfield
Good morning, thank you for your positive feedback. We're pleased to hear that you had a great hire experience at our Mansfield branch and were impressed with our service. We look forward to seeing you again soon! Kind regards, the Brandon Hire Station team.
Brandon - Mansfield - great staff
Guys at the branch were extra helpful and offered advice when needed. Prices were comparable to most.
1. august 2023
Booking was easy
Booking was easy, collection simple, service excellent, trouble free return.
20. april 2023
Besvarelse fra Brandon Hire Station - Mansfield
Good afternoon Charles, thank you for your review. I'm glad to hear you had a good experience with Brandon Hire Station and hope you choose to hire from us again in the future
Not fit for purpose
I am writing to express my disappointment with the service I received when I hired a tool from your company.
I hired a compactor from your company last week to help me with some DIY work at home. However, when I started using the compactor, I quickly realized that it was not functioning properly. The compactor was overheating and producing an unpleasant burning smell. As a result, I was unable to complete my work and had to return the faulty tool to your company.
When I returned the compactor to your store, I was told that I would have to pay for the full hire period, even though the tool was not working properly. I was extremely dissatisfied with this response, as I feel that it is unfair to charge customers for a faulty tool that was not fit for purpose.
Furthermore, the customer service I received at your store was poor. The staff member I spoke to were unhelpful and uninterested in resolving the issue. I asked to escalate the matter to a manager, who I had actually been speaking with. However, the whole process was time-consuming and frustrating.
Overall, I am very disappointed with the service I received from your company. I expect better from a tool hire company, and I hope that you will take steps to improve your service in the future.
10. marts 2023
Uopfordret anmeldelse
Besvarelse fra Brandon Hire Station - Mansfield
Good morning Jason, I'm sorry your experience with Brandon Hire Station was a disappointing one. The compactor should have been fit for purpose, and the issue dealt with in a much more helpful way. Could you please let me know which branch of Brandon Hire Station you hired the compactor from so that I can get the issue raised with them and try to ensure this doesn't happen again. Thank you for bringing this to our attention.
Going downhill
Going downhill
Shocking services by this place first dealings was ok. Was served by a tall lad he was good. Went to hires more stuff but lady with big attitude issue put me off. Won't bother with you lot no mores.
15. april 2023
Uopfordret anmeldelse
Besvarelse fra Brandon Hire Station - Mansfield
Good morning Tony. Thank you for bringing this to our attention. Could you please let me know which Brandon Hire Station branch you used so that I can get the matter looked into. I'm sorry your experience wasn't what it should have been.
Unpleasant Individual
What a difference!
Manager is unpleasant individual. She literally just wants to rip you off.
Hired items at the backend of last year everything was top notch. Now just unpleasant!
Will be taking my business elsewhere for future needs.
20. april 2023
Uopfordret anmeldelse
Besvarelse fra Brandon Hire Station - Mansfield
Good morning Mark, I'm sorry you experienced this from a Brandon Hire Station manager. Could you please provide me with the branch that you used so that the behavior can be addressed. Thank you for taking time to leave us a review and bring this to our attention.
Rude and unhelpful manager
24. marts 2023
Besvarelse fra Brandon Hire Station - Mansfield
Good morning Jean, thank you for taking time to review Brandon Hire Station. I am sorry you received unsatisfactory service, could you please provide me with details of which branch you visited so that I can pass on the information and get the issue looked into.
Fantastic service always
Came over from Jewson where Kim was manager, as I always say you follow the manager not the company! Always been well looked after and items delivered on time and serviced properly. Will always get back to you and give 100% customer service both Kim & Declan will always ensure I have everything I require on time.
26. marts 2023
Uopfordret anmeldelse
Besvarelse fra Brandon Hire Station - Mansfield
Good morning Craig, I will pass your comments onto Kim and Declan. Thank you for leaving us a great review and we hope to see you at Brandon Hire Station again soon
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