This company has just scammed and elderley Lady
On Wed, 15 july
Hi Mrs Duncan,
Once again, we would like to apologize for any inconvenience that this might cause you.
Kindly note that our priority is to bring the best experience to customers. However, per checking with our production team, we're afraid that is the highest offer that can be provided for your claim.
Thus, we sincerely ask for your kind understanding and acceptance of this solution.
We're looking forward to your confirmation soon.
Best regards,
Rachel Support.
On Thu, 16 Jul
Dear Customer Services,
How dare you threaten to close this matter by claiming that we "cannot come to an agreement." There is nothing to negotiate.
You are offering me a partial refund when you should be providing a full refund for goods that were not only the wrong size but also appeared to have been previously used. The black bra had visible bobbling, and the white one was discoloured and looked more grey than white. These items are clearly not in the condition that any customer should expect to receive.
I will be keeping every email you have sent me as evidence of how this matter has been handled. If, in the future, there is a television programme or consumer investigation highlighting customers who have been misled or treated unfairly by overseas online retailers, I will be providing my full correspondence and the items themselves as evidence of my experience.
Please stop referring to this as a "claim." This is a straightforward return of goods that are damaged, not as described, and not fit for purpose. I have simply asked to return the items and receive the full refund that I am entitled to. Instead, I have been repeatedly offered discounts that I have already made clear I do not want.
This matter could have been resolved quickly by sending me a prepaid returns label and issuing a full refund once the goods were returned. Instead, you have prolonged the process unnecessarily.
I expect you to stop making settlement offers, provide a prepaid returns label immediately, and arrange my full refund without any further delay.
Mrs Duncan
Lots more emails too many to put on here
DO NOT ORDER FROM BRAHOLIC SAME COMPANY SAME SCAM
1. juli 2026
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