Yvonne in the office is super helpful. As a corporate customer it's always easy to deal with Bottled & Boxed to get gifts out to our customers. Quick reliable service.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
WOW, I’m at a loss for words and that ain’t easy. I give this company a standing ovation 👏🏾 👏🏾👏🏾👏🏾👏🏾🫶🏾 This company truly care about what they do and best of all you are dealing with,... Se mere
I honestly don’t know what they put in the water at Bottled & Boxed, but their level of service deserves an award. From start to finish, everything was seamless brilliant communication, super... Se mere
I cannot rate Bottled and Boxed highly enough. The well known courier..which I won’t name..didn’t deliver when they said they would, setting off a chain of events, including on extremely rude shopkeep... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At Bottled and Boxed we hold years of experience in gift delivery, and stock everything you could possibly need to deliver a gift to a friend or loved one.
Kontaktoplysninger
Unit 8, Hurworth Road, Aycliffe business Park, DL5 6UD, Newton Aycliffe, Storbritannien
- 01325 313 456
- info@bottledandboxed.com
- bottledandboxed.com
4,7
Fremragende
72 anmeldelser
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Great first experience
Great experience. Super easy to order and select a different delivery address with a gift card. Selected no rush for delivery but arrived next day anyway so that was appreciated.
24. oktober 2024
Failed to deliver
Failed to deliver
Really disappointing- they didn't deliver a 40th birthday present and balloon on time. As it was a Saturday the issue couldn't be fixed until the Monday and we couldn't speak to anyone until the Monday.
They sorted out redelivery to another address - and took off the money for the balloon when we asked them too.
They weren't particularly helpful,
28. september 2024
Uopfordret anmeldelse
Besvarelse fra Bottledandboxed
Dear William,
First of all our sincere apologies for the delay and any inconvenience caused
Upon investigation with DPD we had found out that the delivery driver had an issue on their run that day 28th and unfortunately could not complete the delivery, this was notified through the tracking service and the delivery was then re-scheduled online to Tuesday 1st October and subsequently delivered at 13.55 on 1st October
As discussed and agreed with yourself we have fully refunded both the carriage costs and the cost for the Balloon which as advised would still be fully inflated upon receipt
We once again offer our sincere apologies for any inconvenience caused by this DPD delay
Kind regards
The Bottled & Boxed Team
Perfect!
Couldn't be happier with my purchases to date. Excellent quality, beautifully packaged and good old fashioned personal customer service.
24. september 2024
Uopfordret anmeldelse
Failed to deliver
I ordered a bottle of champagne and chocolates to be delivered to friends for them to take to a wedding anniversary dinner on September 23rd. I got emails saying it would be delivered on that date between 4:15 & 5:15. BUT as the time approached, through the tracking feature, I was told ‘Ray’ was running late…but it would be delivered by 9pm!!. At 10:00pm I was told ‘sorry Ray missed you, he’ll be back tomorrow’. A DAY LATE and an apology short. They totally ruined my plan for a longtime friend’s important wedding anniversary. How hard is it to deliver an item when you were given 5 days notice and you said it would be done. DONT TRUST THEM IF YOUR PURCHASE IS FOR AN IMPORTANT EVENT.
23. september 2024
Uopfordret anmeldelse
Besvarelse fra Bottledandboxed
Dear Mr Hunt,
Following our email communications with you yesterday (24th September excerpts are below) we have fully refunded you, recalled the gift and you have agreed the matter is now closed. I would just like to reiterate that if a courier issue occurs, and sadly sometimes breakdowns etc. do occur, our team are here to help. The time difference due to you being in the US obviously added to your frustration together with you being unable to speak with anyone from DPD. We were informed by DPD of the issue the following morning and established through them that there had been a vehicle breakdown. We too get very frustrated when this happens (as previously stated) as we cannot control the couriers...
We use all major UK couriers and they all have issues such as this at times. Our staff are always available during business hours to speak to on the phone and they will go the extra mile to resolve any issue as fast as possible.
Once again we are sorry your experience with us was not as we would expect and can assure you we work very closely with couriers to improve services. As a small family owned and run company we are not able to hand deliver our gifts.
With very best wishes
Steve King
Managing Director
"Dear Mr Hunt,
May I start by offering my utmost sincere apologies for this missed delivery by the delivery couriers and the obvious frustration and disappointment this has caused to your good-self.
We have spoken with the couriers DPD and our Account Manager first thing this morning and clearly voiced our major disappointment regarding this delivery failure and the upset it has caused. We have been advised that the driver had suffered a vehicle breakdown and had tried to get this resolved. He was trying to continue his deliveries but without success. We have stressed that this should have shown on the tracking history notes as this would have clarified the reason for the delay. This sort of delay is unfortunately outside of anyone's control, however we feel that had they clearly shown the correct reason it would at least have made all parties aware. Again my sincere apologies for this on behalf of the courier company.
To address your e-mails into our office. We close at 5.00pm GMT so we were not made aware of the problem until first thing this morning, so once again my sincere apologies as the time difference has not aided the situation and obviously added to your frustrations. As a small family owned and run business we pride ourselves on our service levels. We do everything in our power to ensure the safe and timely delivery of each and every gift we send and have done for the last 25 years. Of course things can go wrong with deliveries and again we pride ourselves on constantly working with our couriers to improve things and of keeping our customers informed as soon as we are aware of an issue. We also get frustrated when things go wrong as it is out of our hands.
I would like to call you today (your morning time) to discuss this matter before we post our reply onto Google. We are also happy to have the package Stopped and returned to us as requested by you and we have immediately fully refunded your order as per your e-mail request to Paypal, copied to our Team.
We of course totally understand and appreciate your frustration and disappointment to have missed your friends special occasion which we can see from the many e-mails you sent overnight whilst our offices were closed . Our small team are here to help in an imperfect world. They do a fantastic job and really go the extra mile for our clients.
Yours sincerely
Steve King"
Great communication
There was a slight delay with the courier getting the order delivered, which was no issue for either myself or the recipient. Yvonne had noted that it was for a birthday and did her best to ensure the wine made it there in time, going above and beyond to keep me updated!
1. september 2023
Uopfordret anmeldelse
I cannot rate Bottled and Boxed highly…
I cannot rate Bottled and Boxed highly enough. The well known courier..which I won’t name..didn’t deliver when they said they would, setting off a chain of events, including on extremely rude shopkeeper. It took a 6 days to eventually get the gift to me, and Yvonne was so helpful and efficient, including phoning me several times to resolve the matter. If Carlsberg did alcohol gift companies…. 10/10
27. marts 2023
Uopfordret anmeldelse
Outstandingly good service
8 minutes ago NEW-Edit
Amazingly courteous and efficient service, so unlike the usual.
I placed an order online, but then telephoned with a couple of queries. The telephone was answered immediately, no menus, the gentleman was wonderfully helpful and sorted out everything for me.
My order only just ordered hasn't yet been delivered, if it arrives as quickly as promised that deserves at least another gold star. But anyway so far 5 stars plus.
Thank you Bottled and Boxed, I shall be back and I shall recommend you.
2. december 2022
Uopfordret anmeldelse
Not great
Gift consisted of 2 boxes to a single address.
Got an email nearly 3 weeks after supposed delivery date saying my gift was returned by the courier saying "not known at this address" and I could have it re-delivered elsewhere at further cost.
After paying for re-delivery to my house I was informed that one of the boxes had actually been delivered!
So "Actually known at this address" then.
Paid twice for delivery because a lazy courier couldn't be bothered with both parcels?
Or alternatively, where did they deliver the first box to?
Either way...
Shabby.
13. januar 2022
Uopfordret anmeldelse
Besvarelse fra Bottledandboxed
Hi Paul,
Thank you for your comment on Trustpilot and I offer our apologies for not replying sooner, we do not use trustpilot and were therefore unaware of your review. We pride ourselves on our service and as a small business aim to communicate well with our customers, particularly if an issue arises as can sometimes happen regarding delivery.
After looking into the event, due to the contents of the order 2 boxes was the best way to ship. This is generally to ensure contents travel without breakage.
Unfortunately, due to the very busy Christmas period it seems only 1 box was delivered on 23rd as per picture taken. The couriers did not inform us of this. Our own internal process means we check to make sure delivery has taken place and as 1 box had been delivered the missing box was not highlighted. We were only made aware of this when the 2nd box was returned to us on 11th January saying it was refused as “not known at the address”.
We immediately emailed you on 11th January 15:45, explaining the return and, we could reship however, there would be a re-delivery charge of £7.99, you kindly responded the following day, 12th at 10.36 asking us to organise shipment to your address, providing your payment card details for the re-delivery charge. I replied to you an hour later, explaining there was only 1 parcel returned and that I would organise shipment to your address and, confirmed we would re-charge the card, originally used for payment for the £7.99.
Tracking notification was provided on 12th later that day at 15:31 and the box was delivered on 13th January at 09.43.
We are sorry the courier caused this issue and that we did not become aware of it until the second parcel was returned. With further reflection regarding this we should not have charged you for the redelivery and should have taken this up with the courier. Please accept our apologies for this and our assurances that we have added further checks to ensure this does not happen again in the future. We have also refunded the additional fee charged.
Kind Regards
Steve King
Managing Director
I placed a order with is company after…
I placed a order with is company after being let down by another supplier, and Yvonne was extremely helpful and the process went smoothly and items arrived on time as promised.
26. august 2021
Uopfordret anmeldelse
Super impressive purchase experience
Super impressive purchase experience. Best price I could find for a crate of fizz, no charge for delivery and it looks like it will arrive tomorrow (next day). Not sure what prices for other bottles are like but I'm definitely happy with the experience so far.
8. juni 2021
Uopfordret anmeldelse
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