boostpower.com Anmeldelser 

Awful company , we work but are struggling. What they are charging for gas is just outrageous, on hold for hours to get things sorted only for them to hang up on you , webchat is just as bad , still waiting on £66 voucher as well , don’t know how they get away with it, they need investigating and shutdown leaving vulnerable people without any options . Avoid at all costs .

Absolutely awful company and cannot wait to change!!
Both me and my partner work full time but are still struggling to pay - especially the gas! Still awaiting a prepayment voucher from October and when you ring on hold for over 2 hours and you get nowhere! Recorded all phone calls and been to ombudsman.

Making interest on money that isn’t theirs!!!

Terrible the app never works hardly ever updates, can’t see usage and smart meter doesn’t connect

This company should win an equal opportunities award - I don’t know of any other company that employs so many people that couldn’t give a toss! App doesn’t work for top-ups, web-chat worse than useless, phone line answered after 2.5 hours by a “lady” with the brains of a rocking horse and the sh!tt!est attitude ever - who cut us off without resolving the issue. Electricity cut off in the flat that I provide for a lovely family of Ukrainians. Temporarily restored by the government payment hiitting the account, but still unable to top-up so will be off again in no time. Complaints department not responding either. Switching provider immediately as can’t put up with this. I suspect Boost/OVO is going bust- but that might just be wishful thinking!

Had a letter saying our meter wasn't communicating with them, booked 2 appointments for them to not even bother coming. Booked a 3rd appointment, they turned up 4 days earlier than expected and was going to force entry to my home in I didn't let them in, once in the property they changed my metre to a smart metre and slapped us with a debt even though we're on pre payment metres. It's a shambles, I really do believe they are slapping debts on most customers so that we cannot switch providers.

Wish i could give minus rating!!
Since they were informed my dad died in September, had nothing but lies and 0 help. Even after being notified by tell us once service and 5 calls from myself and my mom we are still getting letters for my dad. We even had a sorry you're leaving us letter!
The account was supposedly changed to my moms name....lied it wasn't. Had to ring them numerous times to try and sort out the accounts so my mom can actually top up. Nearly 3 months later still no way of topping up as meter not communicating. Been through complaints absolute no help, hours on hold no help, email inbox and help inbox 0 response. Still not a single £66 voucher either!!
An absolute shambolic company! Avoid at all costs! have ever had to deal with and to still be sending post in my dad's name is causing my mom so much extra stress whilst grieving.

Possibly the worst company ever. Had ‘upgrade’ to smart meter, now can’t top up gas, no one answers the phones, messages, emails, web chat absolute waste of time, then after 3-4 hours of waiting for someone to answer the phone, they hang up. Not been able to top up gas since 11.11.22, it’s now 07.12.22, got about £7 left on gas. Avoid at all costs!

Had two episodes of no electricity for over 12 hours and there’s no out of hours number to contact. Whenever I ring with any issues it takes well over an hour to get through to anyone and half the time They just hang up. Awful customer service, would definitely not recommend.

Awful company! I received am email saying they'd made an error and forgot to put me on the right tariff and they admitted fault, I'm in debt by £143. I called 3 times, on the phone for over an, hour each time, to then be told it was emergency only, a day later I managed to get through, I asked if I could pay, the debt, NO!! NOTtil next April 2023. I then get a letter from them asking me to book an appointment with an engineer, which I have. However, a Lot of customers had done this and they increased their energy by quadruple!! And left them all, woth a debt of over £1000! If I don't arrange an, appointment (I have but will be cancelling) they will, bring a locksmith to enter my property with or without my presence and I will, be charged £150!!! So, I, either let them in and let them leave me with a huge debt or they enter my property with a warrant and locksmith and I get charged. Awful

On the phone for days on end then to get fob off again. This is the worst company out there . Not had my December government payment and they said it was due to the post strike. Lol mine has always gone straight on my meter not a voucher shame on you

I wrote a review yesterday regarding my experience with boost. Disgusting is an understatement. I am still sitting here with no gas supply, currently it is 0 degrees with temperatures dropping below -2 I have rang boost ovo over 10 times to get an engineer to fix my meter; they booked an engineer 6 times and each and everyone of the times they cancelled my booking or did not show up! I explained over 10 phone calls I have a newborn baby and children in the house and the weather forecast states it is going to snow this week and I have no heating, no hot water nor can I can cook food as I have a gas cooker; boost has yet to send me an engineer again! This will be the 7th booking. This is absolutely disgusting. I have never felt so defeated in my whole life. I have rang time and time again and they say they’ll book someone, they give you a reference number and send you on your way to wait for 3-4 hours for no one to show up. The engineers they have been sending have been lying saying they have attended the property and my meter was on with £26 credit. However, no one has attended my property and my meter is in my house so how could they have possibly seen I have £26 credit on the meter. If my children get poorly will boost look after them? If I get poorly will boost look after me? I do not think so. Honestly whoever is thinking of joining this company please run away and if you are with this company for any gas or energy supplies, for the sake of yourself and your sanity, go to a new company because once you have an issue they will NOT HELP YOU! The customer service team is not even from the United Kingdom, they’re all the way from Africa or some sort of foreign country so they don’t have no what you are going through or can comprehend how cold the weather is in the United Kingdom.

Terrible service, never answer calls or web help can’t even contact them when after weeks of trying was promised compensation which hasn’t arrived either joke!

Absolutely disgraceful company. AVOID THEM!! I am being charged TRIPLE THE UNIT PRICE! Their call operators are rude, unhelpful and liars, that’s once you finally get through after 1-2 hours of waiting. If they don’t know how to help they just hang up on you. Been left without power so many times the last few months due to their faults. They keep changing the goalposts of when they’ll review my faulty meters. 3 engineers didn’t turn up after I took 3 separate shifts off work. Twitter customer service is useless. Complaints line not much better. Seriously, avoid this company like the plague.

PAYG App doesn't update, so no idea of credit balance day to day. Impossible to speak to anyone, staff are rude and unhelpful. Absolute disgrace of a company.

Dreadful awful company iv been without gas with young children for nearly a week now just need a new gas card. Impossible to get hold of on phone as you are waiting 2+ hours and web chat are impossible to get onto.

They are very rude on the phone they have not got the time for you.
And you have to call citizens Advice just to get through to them

They could start by not leaving vulnerable people (their so called "priority" customers) on hold for 1hr 40 mins only to then disconnect them. Their webchat (according to their on hold notification in-between the very short repetitive playlist is "quicker" response so after holding for 15 minutes the first time decided to give it a go and was 1047 in the queue to speak to a robot!! So next it was the hold on for 1 hour 40 mins....only to be cut off!! Absolutely impossible to speak with anyone...no reply to emails at either Boost or Ovo.
If I could rate it as a MINUS 5 stars I would!!

Rude and unhelpful.
Impossible to contact.
They registered my meter to the wrong address, I never made a switch to them.
After explaining the situation and waiting 1.5 hours operator's just HUNG up.
Good I record all my call and start complain this company to Energy Ombudsman

I regret been in this company. My house today out of gas? I have 3 times each time I have waited 1 hour and 15 minutes. But they says please wait your call will answer after 10 minutes? But they don't answer calls after 1 hour minimum. When finally someone did answer. It was another 40 going through all my details then nothing been resolved. Its happens every time. Soon I ll move to different company. My concern is do Boost management do see all of the negative comments? If they do? Are they doing anything to improve it.

Inherited Boost when I bought my first house. (Oct 14th)
Costs seemed low so thought, great. Save money.
Wrong:
After setting up my account (Oct 17th) was advised there were no dents on meters.
Topped up gas to find a £25 debt (after losing £8+ from my £15 top up)
I have called countless times (at 2hrs plus wait times) for every agent to fob me off with "paypoint messages" and promises of calls from managers.
Email complaints inbox is "closed", web chat continuously "too busy" so have to "try again on a couple of hours"
Social media have stopped replying even though they said if I sent proof of top ups they would reimburse me (7th November was last reply)
Now today (5th December) I am told after an hour on the line that they WILL NOT deal with my issue as they are focusing on those who need help due to the weather.... It's cold, yes but not bad weather.
Also telling me no managers around at 4pm (they close at 6pm)

Not sure how they have so many 5* reviews. And how do they know the first and second name??? Most of us can't even get a straight answer on a first name

AVOID THIS COMPANY IF YOU CAN. IF WITH, SWAP AS SOON AS YOU CAN.
DONT GET HOW THEY ARE STILL IN BUSINESS.