Monex Boom Securities Anmeldelser 

I've been with Boom.com.hk for over 20 years(2004). For most of that, the service was good and fees were transparent. That seems to have changed.

On 9 April 2026, they introduced a 0.5% annual custody fee, charged monthly — with no notice I received. No email, no letter. It simply appeared.

The fee isn't displayed in the trading app or web portal, so I have no way to verify the amount charged. A fee like this should be visible on the portfolio page.

It applies to every market they offer except Hong Kong and the USA.

Here's how I found out: I received a margin call — despite holding a cash account for 22 years. It turns out I'd scheduled a GBP transfer. Boom converted it to AUD instead, deducted roughly half in fees, and then sent an email explaining the new charges. The explanation arrived after the deduction.

The website lists acceptable-looking commissions, but the custody fee is two clicks deep. A simple mention on the Commissions and Fees page would be more transparent.

Stealth fees, no client notice, and no visibility into what's being charged — this isn't what I'd expect from a broker I've trusted for two decades. It's clear Boom is exiting every market outside Hong Kong and the US. Rather than telling clients, they're bludgeoning us with fees until we leave. After 20 years, I expected better.

They have recently expanded the number of bourses that can be traded on.
Their staff are always extremely helpful.
I have been with them for 24 years and will remain

100%. I am all in.

I have been a BOOM customer for 2 years.
In this year and especially in the last weeks the problems predominate.
Again and again it comes to load problem, often when it is most interesting for a day trader.

Today now the total failure and this for already 2 hours.
The hotline can not tell when the error is fixed.
Obviously it is a routing problem.

For a broker such technical problems are unacceptable, some people lose a lot of money.

The servers are undersized, the ISP behind BOOM obviously incapable.

Although the email system still works, customers are not informed.

I signed up as one of their first customers and got a bottle of champagne for my troubles so my relationship with book started swimmingly. Over the years I haven’t had too much problems with the platform or the customer service although one individual I spoke to was extremely snarky when I complained about the annual fee. When I said I’d switch platforms he said it’d cost me too much to do so, basically saying I was bluffing. That really irritated me but apart from that no problems.

The trades are executed fast. The deposits show up in my account within a day. I love that they cover so many SE Asian countries.

Competitive fees except for that dividend charge which I hadn’t noticed. That’s bad for us older investors.

Finally, my biggest concern is how much of my money is recoverable if something happens to them. Not stated anywhere. Because of that I’m limiting my exposure to them and may reduce in the near future.

I'm a British citizen working in a third world country. It is very hard for me to invest through a British broker due to our stringent laws about money coming in from overseas. This is a problem many British expats face.

I was so happy when I learned about Monex Boom and thought that I could finally put some of my money to work instead of leaving it in bank accounts to be eroded by inflation.

After filling in their rather frustrating webform, which required me to fill in fields that were not applicable to me, I had to print it and have it signed and witnessed. It would have been easier to just fill in the whole thing in pen, but that was not an option.

Additionally, I had to send a certified true copy of my passport and proof of address. As I am a long way from home, I don't know a lot of "suitable persons" for witnessing. After some difficulty, I managed to locate a barrister who would do it as a favour.

It cost just under 50GBP to send the documents to Hong Kong from here, which would have been well worth the money had things turned out better.

A couple of days after receiving the documents, Boom starting asking for things. They wanted a tax number that they didn't ask for on their pretty extensive form, which was hard for me to find. I provided it. Then they wanted another number which I had clearly already provided, which just goes to show how careful they are about all this. And thirdly, they wanted the barrister's business card.

I asked the barrister for his business card and sent them the scan. They said it was not acceptable because the barrister uses a Gmail email address, which is very common practice out here. Almost as common as using a Hotmail account!

They wanted some other proof. So again I had to bother this barrister doing me a favour, and he told me the name of his bar association. I passed that on to Boom. They wanted his membership number. I found it and told them. Still not acceptable.

This went on for a while. Whatever I gave them wasn't good enough. I asked them what else I could do to prove I am who I say I am and that it was really me who signed the form. After all, they should be more concerned about verifying my identity than the witness's.

All I got was a curt reply saying that they could not proceed with the application. I pointed out that in none of their various forms was I asked to prove a barrister is a barrister. Again, just a curt reply saying that they couldn't do anything. Only after expressing my annoyance did I receive an apology. Up until this point, they were completely inconsiderate to the time wasted and embarrassment caused (how often do you think barristers are asked to prove that they are barristers?).

Only after further prodding was I given the option of reapplying using a different witness. I replied saying that presumably the second witness must not use Gmail.

I was confused by how poorly I was treated by this well-respected company. I searched the internet for anyone who had a similarly bad time. I found a man in Thailand whose witness was not accepted because his business card was written in Thai. My conclusion is that they are avoiding people from certain regions but wish to be known as a great international brokerage. My advice is to look elsewhere.