Cancelled my trip one hour before departure time. Promised a refund within 10-15 business days. It’s been five weeks and no refund. No response to multiple emails. Phone number directs you to email th... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
These guys cancelled 5 minutes before departure when everyone there had already spent money on ubers to get there. It has been a MONTH, and I have NOT yet received a refund! I hope they screw over a r... Se mere
They’ve defaulted on me four consecutive times. They’ve gone so far as to not even cancel the trip, they say that I just missed the bus (an impossibility given the unless they were more than an hour e... Se mere
Avoid at all costs. Outdated buses. Dirty facilities. Smelly vehicles. No response to all attempts of contact! Cancellation without proper communications! You name it, they follow the book of running... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Canadian Inter-city Bus Service connecting Toronto, Ottawa, London, Kitchener, Kingston, Montreal* and Other cities & towns along the route. Let's carry the north
Kontaktoplysninger
Canada, K2P, ottawa, Canada
- contact@bookaride.ca
- bookaride.ca
2,0
Under middel
195 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thank you, Lia!
I was in a middle of a family emergency. And I wanted to transfer my ticket to another day. Lia was so helpful and able to support me in a very short time. Lia was professional in his communication, responding promptly, and supportive. Thank you, Lia, so much. You saved my day.😌
22. juli 2023
Besvarelse fra Bookaride
We are extremely thankful and encouraged to improve our services. We respect you as our valued customer and will surely want you to be associated with us.
Avoid this bus company at all costs
Avoid this bus company at all costs. The busses smell worse than a porta potty that’s been sitting in 40 degree heat all summer. Customer service is awful and rude and borderline harassing. They aren’t even that cheap especially when compared to other companies.
21. juli 2023
Uopfordret anmeldelse
Besvarelse fra Bookaride
We feel sorry to know about your unpleasant experience. We have tried our best to give the best possible service from our end. However, due to certain circumstances there has been certain problems in the trip. We will definitely investigate on the matter and assure you such problems will not happen in future. We will be also compensating for the loss.
Not reliable at all
Even you want to trust a lier, but can never trust Bookaride. Its total scam. We booked ticket to Ottawa. We waited 4+ hours at bus stop but no bus showed up. No communication from them. No response after try to contact by email and chat.
19. juli 2023
Uopfordret anmeldelse
Besvarelse fra Bookaride
We feel sorry to know about your unpleasant experience. We have tried our best to give the best possible service from our end. However, due to certain circumstances there has been certain problems in the trip. We will definitely investigate on the matter and assure you such problems will not happen in future. We will be also compensating for the loss.
Mostly Good
Administrative support via text is excellent, prompt and efficient. Bus drivers are mostly pleasant. Only real problem is that the bus is always late. Generally service is good!!
16. juli 2023
Besvarelse fra Bookaride
We are extremely thankful and encouraged for your valuable feedback.
My Fab Bookaride Experience
The booking info on the website was very clear and easy to make a booking. The chat help online was immediate and professionally provided. The chat attendant (Lea) was focused on my problem and understood easily. She immediately fulfilled my request to change the destination on my ticket to an intermediate stop rather than the final destination on the same trip. Thank you.
15. juli 2023
Besvarelse fra Bookaride
Thank you so much for giving us your valuable feedback. Your kind words of encouragement will help us improve our services even more.
Only offers a credit, no refund!
The bus was over an hour late and I had to book another bus service to ensure I still had a chance at arriving to work on time. They refused a refund. They said their policy only allowed for a credit which would force me to have to use their crappy service again.
3. juli 2023
Uopfordret anmeldelse
Besvarelse fra Bookaride
We deeply apologise for the inconveniences caused due to the delay. We have always tried our best to provide our customers best possible service from our end. However, on some rare days due to certain technical difficulties or traffic conditions there might be certain delay in the trip. Some situations are unavoidable and hence we are bound to delay the trip. However, we promise to improve our services.
Besvarelse fra Bookaride
We are gateful for your humble feedback. Thank you for your kind words of encouragement.
Quick and effective response
I needed to change my tickets because I bought them on the wrong day. I emailed the company and in less than 24 hrs they had a response and were able to help me. I have the correct dates
12. juni 2023
Besvarelse fra Bookaride
Thank you for being our valued customer and we are grateful for your support and we also thank you for your valuable feedback.
Very bad experience
Very bad experience. Never use this company. Took a bus from Ottawa to Toronto and the bus driver was not professional at all. Rude and obnoxious for no reason. And, the bus looked old, dusty, and smells weird.
8. juni 2023
Uopfordret anmeldelse
Besvarelse fra Bookaride
We are really sorry to know that you have to face such situations. We will be doing proper investigations on the matter. We apologise for the inconveniences caused and we assure you that such situations will never arise in future. We are glad to have you as our valued customers and we will be surely assisting you on this. Kindly reach out to us through our email ID ( contact@bookaride.ca ) or website chat.
Great service but very long wait
It took over 30min to get an agent to help me. Apart from the long wait, the agent that I spoke to was very helpful and managed to rebook my ticket for the right time and place.
3. juni 2023
Besvarelse fra Bookaride
Thank you for your valuable feedback. It has helped us figure out the problems faced by our clients. We will surely try to improve our services even more.
It was really great
It was really great! The agent helped me to rebook and that is really appreciated. Thank you to this agent
31. maj 2023
Besvarelse fra Bookaride
Thank you for your kind words of encouragement. We will always aim at providing our customers with the best possible service from our end.
ZERO STAR REVIEW HERE
ZERO STAR REVIEW HERE.
Worst company ever. Avoid at all cost. It's a SCAM! The bus never showed up. All passengers were left waiting outside in -20C weather for 4.5hours with 0 communication! The website is not locating the bus and customer service isn't even responding. A refund was never issued as per their website policy!!! Scam vibe!!! If you are effected by this horrible company, submit a complaint to The Ontario Ministry of Public and Business Service Delivery!!!!!! Get this company to shut down their doors!
17. februar 2023
Uopfordret anmeldelse
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