Mac has been extremely helpful and I would highly recommend him for your next trip. He is a great communicator and provides in depth details organising everything that you need for your family from... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After trying other agents I came across book 2 travel, Mike was 100% supportive and took the stress out of booking, confirming and reserving my extra leg room seat, he even helped book my special meal... Se mere
Virksomheden har svaret
I booked my flight this travel agent but made my payment late and didn't inform anyone that the payment had been made. By the time I realised I didn't have a flight booked the fares had increased. Th... Se mere
My experience with Mike Ross was very positive. He explained everything clearly and he was easily accessible to talk to. He did all the travel arrangements efficiently for me. Mike also kept me up to... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to book2travel.co.uk, your trusted UK-based travel partner. We specialize in providing competitive fares, transparent pricing, and a seamless booking experience for flights and holiday packages worldwide. Our mission is to make global travel accessible and stress-free through honest communication and dedicated customer support. Important Identity Note : Please ensure you are dealing with the correct provider. We are book2travel.co.uk (no hyphen). We have no affiliation, alliance, or partnership with any other websites using similar names, specifically those containing hyphens (e.g., book-2travel). We pride ourselves on our reputation and our transparent "no hidden fees" policy. If you have been quoted a price by a company using a hyphenated domain and are experiencing issues, please note that they are a separate entity and not associated with our brand or service standards. Why Book With Us? Transparent Pricing: The price we quote is the price you pay. Expert Support: Our team is available to assist you from inquiry to arrival. Verified Bookings: All bookings are confirmed instantly with official documentation
Kontaktoplysninger
128 City Road, EC1V 2NX, London, Storbritannien
- 02045153420
- hello@book2travel.co.uk
- book2travel.co.uk
4,4
Fremragende
180 anmeldelser
Har besvaret 42 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
What a con
Can't give a minus so just the one star. Since having our flight cancelled every email comes back as unable to deliver. Flights were over priced but they con you by saying a much cheaper price and then demand more money! Avoid like the plague!!!!
8. februar 2026
Uopfordret anmeldelse
Very poor service went on a holiday to…
Very poor service went on a holiday to Jamaica and due to the hurricane transfers was cancelled and I had to pay out for another hotel and transfers they told me they reimburse me. Send me the bank details sent bank details. No money yet I also booked another trip to Vegas. I’ve had fraud.on emailed account so I WhatsApp them no asking what the last payment is due I got a reply to 4 days later saying your flights have been cancelled because the payment wasn’t paid on time I said no you’ve been paid £400 already yes I owe you to remind him but I did ask you for the last payment date but no reply not telling me they’re trying to sort me flights but will be more money but no mention of refund told me to call me back in 30 minutes still waiting
14. april 2026
Uopfordret anmeldelse
Mac was very helpful with the booking
Mac was very helpful with the booking. Very polite and efficient
27. marts 2026
Uopfordret anmeldelse
Mac was super helpful and efficient and…
Mac was super helpful and efficient and explained everything clearly, will recommend to friends and family. Thank you
27. marts 2026
Uopfordret anmeldelse
This company is a scam and their agents…
This company is a scam and their agents lie to you when you book the ticket their agents say you don’t have to pay any extra but this is a scam they make you pay more
Big RED FLAG 🚩 this company is please be careful
4. februar 2026
Uopfordret anmeldelse
Mac has been extremely helpful and I…
Mac has been extremely helpful and I would highly recommend him for your next trip.
He is a great communicator and provides in depth details organising everything that you need for your family from transfers, tickets, hotels. I had to organise travel insurance and taxi to/ from the airport but otherwise the journeys so far planned by Mac have been great. We are about to take another trip and have returned to Mac for organising everything!
18. marts 2026
Uopfordret anmeldelse
I dealt with a young gentleman named…
I dealt with a young gentleman named Mac he was very polite and patient with me when booking my husband’s ticket, he understood what I needed and within minutes was able to offer me a ticket with all the timing I required and also got me the best price possible.. I would recommend him to anyone booking a ticket with this company and will definitely use them again 🙂
17. marts 2026
Uopfordret anmeldelse
Service was very good
Service was very good, costumer service is great, price wise all so very good and chipper then other.
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra Book2travel
Thank you for your kind feedback! We’re delighted to hear that you had a great experience with our service. It’s wonderful to know that our customer service met your expectations and that you found our pricing competitive. Your support means a lot to us, and we look forward to serving you again in the future.
Kind regards
Book2travel Team
Nia talked me threw absolutely…
Nia talked me threw absolutely everything, gave advice guidance, extremely helpful and very positive and polite, excellent to deal with
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Book2travel
Dear Mr Hassall
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Nia provided such thorough guidance and support throughout the process. It’s wonderful to know she was able to talk you through everything clearly while remaining positive, professional, and helpful.
We’re very proud to have Nia as part of our team, and your kind feedback will certainly be shared with her. Thank you again for choosing us, we truly appreciate your support.
Kind regards
Book2travel team
DONT USE THESE PEOPLE READ MY REVIEW
these are a scam company I booked tickets to SGN for my daughter and family plus myself wife and youngest daughter 2 lots of tickets as my daughter is not going for as long us bought the tickets paid 2 separate payments.
then Arnold rag saying the payment hasn't gone through
could the put them together to make one payment I agreed they sent me another bill for payment I checked with barclaycard who said it was ok to proceed I paid a short time later Arnold called saying he had sent an email on with all the names would I check them I said I hadn't received and email I said I would call him back Arnold said he would wait on the phone he kept asking if it arrived once it arrived he asked me to check the names I did they were OK he asked me to reply on the email saying all correct I did and sent it he hung up then i noticed it said deposit so I called Arnold back he said don't worry that's nothing the tickets are paid for I sent an emails stating that the payment was for full and final payment for the Tickets and if that was not the case please return my money
I rang the next day and asked where the tickets were he said the airline don't issue the tickets till 2 weeks before you fly I told him that was rubbish they issue as soon as they are purchased he said he had a booking number He gave me 7SUP14 and 7SYFBK I checked on Vietnam Airlines site needless to say these booking cannot be found see attached Vietnam Airline site
DO NOT PURCHASE FROM THESE PEOPLE
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra Book2travel
Thank you for taking the time to share your experience. We are truly sorry to hear about the distress and frustration you have described especially when it involves travel plans for your family.
After carefully reviewing the details provided, we must respectfully clarify that your booking does not appear to have been made with our company. We have no record of this reservation, we do not have any employee by the name of “Arnold,” and the booking references you mentioned do not correspond with our records.
From the information in your review, it is possible that you may have dealt with BOOK-2TRAVEL.CO.UK. We would like to make it absolutely clear that we have no affiliation or connection whatsoever with that company. Unfortunately, we have previously received similar reviews from customers who later discovered they had mistakenly booked through that company, which has been reported involved in similar type of fraudulent activities.
We completely understand how upsetting this situation must be, and we sincerely regret that you have had such an experience. However, as your booking was not made with us, we are unable to investigate this matter further on our end.
We kindly ask that you double check your booking confirmation and payment receipt to confirm the company name shown on your transaction. If you find that this review has been posted in error, we would greatly appreciate it if you would consider updating it accordingly, as reviews like this can significantly impact a business that has not been involved.
Should you wish to verify whether any booking exists with us, please feel free to contact our team directly and we will be more than happy to assist you.
We hope you are able to resolve this matter quickly and wish you and your family all the best.
Kind regards,
Book2travel team.
Easy booking process with the help of…
Easy booking process with the help of Mike. Great service
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Book2travel
Dear Jazz
Thank you for your kind words! We’re thrilled to hear that Mike made your booking process easy and that you had a great experience with our service. We truly appreciate your feedback and look forward to assisting you again in the future!
Kind regards,
Book2travel Team
Really simple....its an elaborate scam
Really simple....its an elaborate scam. Book a flight get quoted a certain amount then make a full payment for the flights but the payment is actually just an agent fee. You then receive an invoice stating you need to pay for the cost of flights....they then bombard you with emails wanting further payments.
Absolutely avoid.
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra Book2travel
Dear Mr Hutchinson
We are very concerned to read your comments. However, after carefully reviewing our records, we have not been able to locate any booking or correspondence matching the situation you have described.
We would like to clarify that Book2Travel does not operate in the manner outlined in your review. We do not charge “agent-only” fees while separately requesting flight payments afterward, nor do we engage in repeated or unexpected payment requests. Our pricing structure is fully transparent, and customers receive clear payment breakdowns before confirming any booking.
It is possible there may be confusion with another company operating under a similar name, such as Book-2Travel, which is not affiliated with Book2Travel in any way. Unfortunately, we have previously encountered instances where customers have mistaken the two businesses.
We take our reputation and customer trust very seriously. If you believe you may have booked with us directly, we kindly ask that you contact us with your booking reference so we can urgently investigate and assist you.
Kind regards,
Book2Travel Team
Besvarelse fra Book2travel
Dear Mr Mushtaq
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you received good customer service from our Mac. Providing exceptional service is always our priority, and your feedback truly means a lot to us. We look forward to welcoming you again soon!
Warm regards,
Book2travel team
Use this site for the first time…
Use this site for the first time yesterday. Must say I had a good experience with the sales agent Mac who will be my go to person for our bookings from now on. I told him what I wanted and he didn't try to get me to buy something else.
Thank you Mac for all your help.
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra Book2travel
Dear Ms Bodden
Thank you so much for your kind words and for choosing us for your booking needs.
We’re delighted to hear that you had a great first experience with our company and that Mac provided the level of service you were looking for. Delivering attentive, personalized assistance—without any pressure—is exactly the standard we strive for, so it’s wonderful to know Mac met your expectations.
We truly appreciate your trust and look forward to assisting you with many more bookings in the future. If there’s ever anything further we can do to support you, please don’t hesitate to reach out.
Warm regards,
Book2travel Team
Coping with medical emergency back home
During a very difficult time with my father’s medical emergency, the company acted swiftly and arranged tickets to India within just half an hour.Mr Benny Jackson clearly explained every detail, remained friendly and professional throughout, and made a stressful situation much easier to manage.
Highly reliable service — 5/5, and I would confidently recommend them to everyone.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Book2travel
Dear Ms Mazumder
Thank you so much for your heartfelt review. We’re truly sorry that you had to travel under such difficult circumstances, and we sincerely hope your father is doing better.
We’re very glad that Mr. Benny Jackson was able to assist you promptly and provide the clarity and support you needed during such a stressful time. Ensuring urgent travel arrangements are handled swiftly and professionally—especially in medical emergencies—is something we take great pride in.
Your kind words and recommendation mean a great deal to our entire team. Thank you for placing your trust in us when it mattered most.
Wishing you and your family strength and good health.
Warm regards,
Book2travel Team
Aviod at all costs by Jason Randall.
Hi my name is jason Randall this company aviod at all costs, paid my flights in full to New Zealand six months in advance via Internet and phone call with no mention off any further money needing paid. Four days after booking and paying in full got a call via this company wanting a further £1700 because there was a problem on cathways end i cancelled the flight and got a refund of £1800,(full amount was £2631.) And vouchers for £273.28 per person stated that the vouchers can ownly be used with there company which i intend not to book with them. In the end got refund off £1800 so basically lost £860 pounds as I won't be rebooking. STAY AWAY TOTAL SCAMMERS.
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra Book2travel
Dear Jason,
We are sorry to read your review; however, after carefully checking our records, we have no record of you booking with book2travel.co.uk.
It appears there may be some confusion with another company operating under a very similar name, book-2travel.co.uk, which is a completely separate business and not connected to us in any way.
We take customer service and transparency extremely seriously, and we would never request additional payments without clear explanation or fail to communicate fare conditions at the time of booking.
If you believe you did book directly with book2travel.co.uk, please contact us with your booking reference so we can urgently investigate. Otherwise, we kindly ask that you review the company name on your confirmation documents and amend this review accordingly, as it appears to have been posted against the wrong business.
Kind regards,
Book2travel Team
Shop elsewhere.
Was talked into buying a return ticket for this trip to Australia. The explanation was that a single ticket may cause problems at border control.
My mother in Australia was quite ill, hence the trip.
Her condition got worse day by day while we were there.
I contacted the airline to reschedule my return flight by 3 months. They told me to contact my agent, Book2travel.
I explained the circumstances to them.
They didnt do anything apart from trying to sell me air tickets home.
Whetever happened to customer service?
3. februar 2026
Uopfordret anmeldelse
Benny and Mike were helpful in our…
Benny and Mike were helpful in our booking. Appreciate the effort Benny made for us in changing our booking. He was very patient, polite and was a great guy to deal with.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Book2travel
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that Benny and Mike were able to assist you with your booking and that the changes were handled smoothly. It’s especially great to know that Benny’s patience, professionalism, and positive attitude made such a strong impression.
Your feedback means a lot to our team, and we’ll be sure to pass along your appreciation to both Benny and Mike. We truly value your support and look forward to assisting you again in the future.
Kind regards
Book2travel Team
Engaged directly with Benny
Engaged directly with Benny. He took on board everything I said and was very understanding of my requirements. His experience and advice given was spot on. I ended up booking my flights to Australia with him. Would recommend.
4. februar 2026
Uopfordret anmeldelse
Mike my adviser was polite and very…
Mike my adviser was polite and very helpful throughout my booking and offered useful tips and advice
24. januar 2026
Uopfordret anmeldelse
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