Boohoo Anmeldelser 

The new paperless returns is shocking its says unknown order number and email yet its right....why do they make things harder now I have to wait 24hours for help this is not good sort the system out or send paper returns

I have to say Charlotte at Bohoo was great due to our useless postal company saying they had tried to deliver my parcel when they had not because i was in all day and have a video door bell so Charlotte re-sent it by express delivery has i needed it for a wedding . Great Customer service

Ordered a coat absolutely awful cheap and nasty fabric looks like it was slung into a bag creased to hell never again

cheap junk, china drop ship, to have a base to store garbage to sell for no money, because of the depression the locals buy to fill their void

Order a gift next day delivery and passed 3 days Hermes didn’t delivered yet !

Absolute joke of a company. Sent me a parcel with missing items. Sent 2 e-mails as couldn’t get connected online - NO REPLY (despite the 24hrs policy). Went on customer chat after waiting 2 hours to be connected - got 0 customer service or apology with no explanation of why? just got shipped another pair of shoes. These turned out to be also the WRONG ITEM. No one checked the item code - I highlighted this as to prevent it from happening to other customers and I got told ‘there was nothing they could do’. Told me to return the item - I did. Got promised an instant refund if I return back. Went back onto live chat after waiting a further 30 minutes to be told a refund will be returned in the next 7 DAYS. No apology for them messing up TWICE. What a joke. AVOID AT ALL COSTS. SHOCKING.

This has to be the worst company ever. I spent nearly £200 with them, they threw the parcel in the garden, left in the rain, when I have 3 safe places to leave it . There were several items missing so I reported it to them only to be told they were reporting me for fraud, I’m absolutely astonished they can treat customers this way. I am a Solictor so I don’t need legal advice, but I think they will we are taking this company on for illegally trading.

Ordered two items for delivery which should of arrived on Sunday the 30th of jan my order no uk170869062 l have emailed boohoo and Hermes twice to no avail Hermes say it as been delivered to my address the photo sent is a bin at the front of a house with a brick wall my bins are at the back of my house against a white wall l have never had any previous problems a lady normally delivers to my address nobody called in Sunday so god knows who’s bin my parcel was left behind if this isn’t rectified l won’t ever use boohoo again l have the yearly next day delivery not paying for something l don’t receive fuming isn’t the word

terrible service sent back all 3 items only refunded for 2 , now waiting for paypal to try and get the money back, one of the worst companies i have dealt with will never buy from boohoo ever again, hope they go out of buisness , bunch of crooks, con men, i just hope paypal refund me

Disgusting customer service, very unhelpful and completely ignored my second email as they simply couldn't be bothered to solve the issue!!
Don't choose next day delivery as it's a scam!! Charge you £6 for it but they use Hermes who are totally useless and WONT deliver your package the next day!!!
Will never be using Boohoo again and from all the other reviews I've seen, looks like I'm not be only one.

I ordered a top (active gym reflective Print Long Sleeve) on 17th Jan which was supposed to arrive the next day because I am on Premier Delivery. Top did not arrive until the 3rd day. I did not complain. On arrival, the delivery guy ( Hermes) just left it in my front door where Passerby could clearly see. Before I got out to pick it, I could not find it there again. I believe someone passing on the street would have picked it. Normally, other delivery guys hide my stuffs where no one could see it. I chatted to a Boohoo customer service agent to lodge a complaint. The guy was extremely rude in the process. His response was indirectly insinuating that I was lying. I have patronised Boohoo for more than a year. He told me to go get a Police Crime Reference Number first. I am being forced to do this. Normally, I wouldn’t. I’m definitely deleting Boohoo’s app on my phone. Imagine all these over just a £10.80 cloth. Very pathetic!!!

Tried to return 2 skirts out of 3. Went into 'start returns' it asked for my order number but wouldn't accept it. Phoned them on the number given 01612365335, number not recognised. Avoid Boohoo like the plague.

THIS SITE IS ABSOLUTELY DIABOLICAL!! I RECEIVED MY PARCEL CONTACTING OVER £250'S WORTH OF ITEMD, ONLY TO FIND 4! BAGS HAD BEEN OPENED & THE ITRMS REMOVED! TRYING TO CONTACT THEM IS A NIGHTMARE! I HAD TO OPEN A ' WHATSAPP" ACCOUNT,& BASICALLY I WAS CALLED LIAR!! STATING THERE ITEMS ARE CHECKED 3 TIMES!! BEFORE BEEN POSTED! I AM FURIOUS TO SAY THE LEAST!! THEY TREAT YOU LIKE A THIEF! SCUM!! THERE SIZES ARE RIDICULOUS!! NO WHEEE NEAR THE REAL SIZE,YOU CANT FOR EXAMPLE MEASURE THEM AND SEND PICTURES FOR PROOF,AS WITH EBAY,THEN THEY EMAIL YOU ABOUT 10 TIMES A DAY& NIGHT!! UP TO 12PM MIDNIGHT! WITH OFFERS ON WHATS IN YOUR WISH LIST,SO YOU GO TO CHECKOUT & THE CODE ISN'T ACCEPTABLE!!! THESE ARE WHAT I CAN ONLY SAY" CON ARTISTS" I'VE BEEN EXTREMELY!! UPSET TO A HIGH EXTENT,I HAD A BAD! ANXIETY ATTACK! WHICH I TOLD THEM& THEY COULDN'T CARE AT ALL!! AVOID THIS SITE AT ALL COSTS!! THIS IS A TRUE& HONEST REVIEW!! DON'T BUY FROM THESE!! PLEASE!!

Terrible service. Don’t buy clothes at boohoo.com. I ordered and payed for one day delivery on Sunday the 9th of January, it’s 14th of January already and my parcel is not here. They’re saying that it’s not their fault it’s Hermes (which they decided to use for their delivery services, so not my fault) and they’re unhelpful, not chasing my parcel, didn’t offer me refund or repayment for lost parcel, Hermes UK is impossible to contact. All over terrible experience so far, no item I payed for and no money seen. So far Boohoo offered me code for free next day delivery for my next purchase, as if I’m going to buy anything else form a company that failed to deliver my first order.

Ordered 3weeks ago and never received #hermes confirmed it was lost but #boohoo refusing to refund my money or re send items.
Customer service very poor and unhelpful.

SHOCKING
CANCELLED EVERY single order I’ve made. Just paid for a yearly subscription for delivery. Can’t even purchase anything. Never experienced anything like it!’n

Paid for next day delivery two weeks ago £117 order and have received nothing nor even a refund. They’ve admitted parcel is “lost in transit” yet won’t refund! Avoid

Fake clothes the trousers they are not the same I ordered big advertisement Primark is better costumer service don't care I Have no chance to return my order my 1st and last order hope u go bust soon

Horrendous! Dont use! Crooks.
No
Refund! No order received! No
Customer service!
Horrendous company
Never use again

I ordered £200+ of clothing. It arrived in a reasonable time, however was of a very poor quality. I returned the entire lot and was refunded, promptly. Just a pity the quality is not better.