bonkers.ie Anmeldelser 

I have a Bonkers annual travel insurance policy (underwritten by Mawdy Ireland). We had an expensive holiday in Mexico planned in February this year, to celebrate a milestone birthday, but sadly my sister was diagnosed with brain tumours, and I had to cancel. She passed away while I would have been travelling. Bonkers/Mawdy were useless and paid me nothing, as they wanted me to get notes from my sister's doctor enquiring about potential symptoms from BEFORE she was diagnosed. Her doctor would not give me that under GDPR regs. Note: I had a smaller Allianz travel insurance coverage, via a separate Health Insurance policy, who were a dream to work with and refunded me the maximum possible under their policy (about 50% of my overall costs). Allianz were compassionate and a pleasure to work with. (I will review them separately).

Filled in 5 pages of questions on the web site. Get to the last page an hit Next button but nothing happens. I call the phone number provided which has no one on the end just automated crap telling me to use web chat. I use web chat to be told that web chat does not handle queries re home insurance.

What a waste of time trying to get a home insurance quote. I spent 15 minutes providing all the input required to get a home insurance quote, only to be told that neither Aviva nor Zurich could provide a quote through the Bonkers website.
No problem to get quotes going directly to Aviva or Zurich websites

Obtained car insurance quotes via Bonkers and accepted a quote. Bonkers site attempted the transfer of my details to the insurance company (Zurich) which was unsuccessful (the Zurich system did not recognise the details). Called Zurich but was on hold for over 10 minutes with no answer. Attempted to call Bonkers but they don’t accept calls regarding car insurance. Was advised to try their web chat service but was then advised that the car insurance support team doesn’t provide support via the web chat service. An experience of extremely poor customer service from end to end. Extremely frustrating and disappointing. Would definitely suggest to not use Bonkers for car insurance. Will go back and renew via my current insurance provider.

I spent 20 minutes filling in details for car insurance. It then reverts back with no quote from any of its 4 insurance partners.
Waste of time.

I change electric suppliers every year. You imput mprn number even with a smart meter? Iban and bic replaced for card number? Only to get to the end of a 20 stages and order buffers and will not process? All details correct! This used to be seamless, cop on!

Very poor custiner service also misleading. There is no info about when your new policy will start no option where you can choose when this should start. Thought i can do that later on. Then got an email fron them that it will go imidietly. But had 3 more days to my old contract and now old supplier want me to pay €100 fee for breakibg contract early. They advice me to cancell new contract to avoid such a payment bu then they told me i need to wait 20 days before ordering a new contract . None of this is disclose

I got the best deal on insurance for my (very old) car!

I have used bonkers regularly over the past decade. I have a few properties with mortgages and utilities. I find bonkers great and they have saved me a lot of money. You nearly have to switch every year to get the best deal.

The questions on my insurance research were miss leading and when I actually spoke to the insurance company my quote was much higher and I had to explain why I wasn't "lying" on my application.

Wrong questions leading to wrong quote...

what a rubbish site. after inputting all the normal car insurance data (which I don't mind doing), you're prompted to tick 1 box where you have to confirm about 20 different conditions that have to be met before you can proceed. e.g. the car is not imported, the car mileage does not exceed 50,000 km, etc, etc.

My car doesnt meet a number of these conditions, so i can't get a quote. bonkers indeed!

I've seen their add on YouTube about mortgages and think it's highly insulting to people who are maybe on their second time round whether its building or buying second hand houses i think it's a form of discrimination.

Bonkers T+C's not clear. I tried to switch early and before end of contract but they issue it immediately, meaning i and other customers could be subject to an early termination fee from original supplier. Then was told the only way to cancel is to contact the new supplier directly (Bonkers is a middle man for money only, no help). Very frustrating

Szimona was super helpful, found a workaround for an issue I had with the online form. Efficient and friendly. Would recommend.

I was sure Bonkers would assist with me finding a decent car insurance quote. I was shocked at the quotes it came up with! Bonkers is right!! They were ridiculously high! So I researched myself and got a really good quote that was not Bonkers!

Inefficient

Patricia Barrett

I am so greatful to Bonkers.ie for the great service they give. Simone was so helpful and made the switch with my Gas & Electric so smooth. She was so patient & helpful. Thanks Simone.

Really great service, made switching gas and electricity so easy. Had a few questions and their customer service team were honestly lovely to deal with!

Beautiful customer service, insane speed

We used bonkers.ie to change mortgage companies, we dealt with Paddy who was very helpful and efficient Would definitely recommend.