Bond Street Anmeldelser 

First time buying from this company and the experience has not been a positive one. My order total came to over £145 but I didn't receive it, I emailed the company to chase up and to be fair I did get a phone call to say that Evri had misplaced the parcel and they would send a new order out first thing Monday for next day delivery, which they did. However, she explained one of the items wasn't available until the Wednesday and she would ship it then. The clothes were actually ok, but most were too small/big so I only kept a jumper. It made sense to wait for the additional item to arrive before returning in case I didn't want to keep it, but it never arrived, so I returned the rest of the order as I didnt want to miss the 14 day cut off, I contacted the seller, plus I wroted on the delivery note that I still hadn't received the other item, but I didn't get a response. I'd made the purchase via Klarna but obviously couldn't mark the additional as returned as it never arrived, so now Klarna have issued the payment to Bond St for something I don't have, I have contacted Bond St via WhatsApp twice now and still haven't had a response. I will be taking this up with my bank, but I'm extremely disappointed with Bond St for their lack of suitable communication and shoddy customer service. I will not be using them again and would advise others to avoid.

Having ordered the Bello Star knitwear online I was hoping it would be as depicted. I can honestly say it exceeded my expectations on all accounts, size style and fabric I am more than pleased, also it only took two days to arrive. I have no hesitation from ordering from this store again they will definitely have my support in the future

Previously bought from this store and very happy with my purchases. I recently ordered and the wrong colour came.... no issues I was contacted and resent the correct colour. Ann Maria went above and beyond to help and make my day a happier one. Thank you

Do not order from this company it is a scam. Order not received and no reply to my emails.

Received my order on 30th March , returned on 3rd April...I sent by Royal Mail tracked, it was delivered on 4th April..I am still awaiting my refund , I contacted you on 18th April.and was promised it would be done that day .It is now 27th . ???? . Really dissapointed in this company .

Small sizing, short.
Won't buy from this company again.
Not worth the money

I think I was one of the lucky ones, if you call the printed naff hoodie I received instead of the nice knitted jacket I ordered. I would not advise anyone to waste their money.
I emailed and got a reply the next day. I was offered 3 different outcomes which were just not acceptable. Anyway in the end I received a 70% discount and allowed to keep the hoodie, not that I would even do my housework in it, it's so bad and has no labels apart from the size to say if it's fire resistant. This is false advertising and they shouldn't be allowed to get away with it.

Only given 1 star has had to.... As others ordered a knitted cardigan but got printed hoodie.... Total scam

DO NOY BUY FROM HERE.
Returned an item but have not been refunded despite the company receiving item on 25/11/24.
Emailed numerous times with no response, I agree, Trading Standards need to look into company.

DON'T BUY. Need trading standards here. I ordered a beautiful knitted cardigan and received a cheap hoody with a woollen print. Nothing like the picture. It. Also took nearly a month to arrive. They market themselves as a quality store in Bristol but it just appears to be a front for a Chinese Import business. I have asked for a return code and refund.

It states a knitted piece of clothing it's a print
Can't be bothered to send it back but well dissatisfied with this

Relatively ok clothing but utterly rubbish customer service. Excuses for not doing stuff like send the correct item when the wrong one was sent. Not my problem if there's only 1 person doing customer service, they take money quickly enough.

Never received my dress couldn’t get through on the phone or WhatsApp luckily PayPal sorted my refund ai did then get an email saying they were sorry it was a small business and they couldn't keep up with the orders.

THESE PEOPLE ARE TAKING YOUR THINGS TO SELL AND NOT PAYING PEOPLE THEY ARE ROBBING PEOPLE DISGUSTING

Discovered this lovely company this year.
I’m a bit of a shopaholic to be honest , so I feel I’m qualified to give an honest review.
Firstly the stock is so unusual, and just my style, quality is brilliant, price point is good too.
Iv ordered on line, by telephone, and iv received excellent customer service every time.
I had to return an item once and I emailed first, and explained reason.
The whole experience was dealt with professionally and promptly.
Great company, excellent product, friendly staff 👏👏👏

Had to return item due to poor quality, returns are at customers cost and recomend special delivery, no refund sent ,emails are unanswered , don't understand why they wouldn't act professionally .

Firstly, Very disappointed in the delivery time to 9 days to arrive which was too late for my weekend away, however, the quality was very poor, squashed in small plastic bags, my goods were bursting out the packaging. Wouldn’t have kept them anyway due to the quality. Store Didn’t reply to emails, unfortunately I’m left with the cost of returning the delayed items. Would certainly not buy from here again

I order over 2 weeks and have not received my order. I have contacted the store via the email address several times. I have not had no update on when my order will be shipped. They have taken my money of a large amount and heard nothing.

I am still trying to get my money returned. Be cautions of thus store/website.

They do not fulfil their promise.

Debbie

Received my order today and I’m so please. The Almafa top is beautiful and very flattering. I also bought the Nora trousers and they are the comfiest trousers I have ever worn and they fit perfectly. I have already put in a second order today. This is my new favourite store.

Charming customer service from start to finish. Unpressurised and relaxed sales environment. No refunds, which is strange and something to consider (?) Timothy was attentive, cheerful and friendly, as was the lovely Italian man at the door.