bonaire.com.au Anmeldelser 2

I have had Bonaire evaporative coolers for forty year and never had a problem, until now. my cooler BBM1350 worked a treat for the first year, after the winter shutdown I started up to have it serviced, It would not start. I contacted Bonaire who put me on to another company that did their warranty work, they let it out to another company in perth, I waited two weeks, a serviceman came out, he said the Motherboard was Kaput, fitted a new one, still didn't work, said the reciever was faulty fitted a new one, still didn't work, said it was the motor, fitted a new one, still didn't work, said the remote must be faulty and he would come back once he got the OK. He did not come back or contact me, so I rang his company, On Tap Services, they said a supervisor would contact me, He didn't, so I rang again and this time I spoke to a chap called Jack, he said this happens about every twenty callouts and I would have to contact Bonaire again to get another callout. after many phone calls, I have finally got an email saying they would contact me soon, still waiting. I am totally disgusted with Bonaire and their Maintenance teams, I have only had this unit just over a year so I am stuck with it, I would never again recomend Bonaire or their Maintenance People to anyone, at this time I am still waiting.

This company does not respond after they've sold you something.Worse customer service I've had in 40 yrs.

They've based their sales company in Nevada and hired a group of incompetents who only respond when you threaten to cancel the sale with your credit card company. Then, they hang up on you . I've tried to communicate both here and Australia ..no luck.