Katastrophe
Katastrophe: wir haben ein Haus für 1 Woche über Fewo gebucht, Abbuchung erfolgte sofort, 2 Wochen vorher erfolgte die Stornierung wegen einer fehlerhaften Doppelbuchung. Auch 4 Wochen später haben wir das Geld nicht zurück bekommen!!! Der Kampf geht weiter :-( Finger weg!!!!
Besvarelse fra BnB Assistant
Dear Dorothee, as discussed earlier, we informed you immediately after booking that the booking could not go ahead. We have offered you an upgrade and an alternative date. From the moment of booking, it was immediately made clear that the booked dates were not available and therefore the booking could not take place, there was never any doubt about that. You did not accept our upgrade and alternative so we have initiated the cancellation and full refund. FeWo processed the cancellation, we agree they should have done that faster. We have sent you a screenshot of the refund and we have given you the ID with which you can request the status of the payment from your own bank. We have refunded you in full, so you must use this ID to check with your own bank why the transaction is being held. We apologized, we offered you an upgrade, we offered an alternative and we gave you a full refund. We have already discussed this, you have the right to give your opinion and you have the right to give us a 1-star review, we understand that you are disappointed. We treat all our customers with respect, even when things go wrong such as a rare double booking. We regret the situation and have done everything we could to find an appropriate solution. I will repeat myself again, just to be clear, the full refund is already done, there is nothing more we can do from our side. You have the confirmation and the ID number of the payment to track it. Please contact your bank and ask them for the status of the payment if they hold the payment.
