Impeccable Customer Service and a specific shout out to Kathryn for her help through my order. Whilst I hope that they move away from Evri as I know a lot of us would rather pay a slight premium for r... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
My package went missing, and not one person has bothered to respond to me from Blu Light. I have been trying endlessly via calling them (no one picks up) and emailing them (no one responds), even thou... Se mere
Virksomheden har svaret
I’ve got to be honest. This is the best customer service I’ve had. After already purchasing a pair and having some issue with them the customer service team reached out instantly and offered a refund... Se mere
Virksomheden har svaret
Recently bought some blue light blocking glasses. Were really good for the first week but broke in the second week. Very disappointed. After posting the above review was contacted by customer care a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Here at Blu, we understand the importance of keeping your eyes protected while staying in fashion. With our latest collection of the most popular styles around the globe, there will be always be a pair to suit both your look, and your sleep schedule.
Kontaktoplysninger
Storbritannien
- hello@blulightglasses.co.uk
- blulightglasses.co.uk
4,0
God
94 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Impeccable Customer Service and a…
Impeccable Customer Service and a specific shout out to Kathryn for her help through my order. Whilst I hope that they move away from Evri as I know a lot of us would rather pay a slight premium for reliable postage, the customer service has been amaxing
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Blu Light Glasses
Thank you very much for your 5* review and it is good to hear when our staff go above and beyond! Dont forget to use the discount code when you buy from us again.
Excellent service
I’ve got to be honest. This is the best customer service I’ve had. After already purchasing a pair and having some issue with them the customer service team reached out instantly and offered a refund or a second pair. When a company goes to lengths to make things right you know you can trust them.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Blu Light Glasses
Thank you very much for your 5* review. We always try to put customers first and its lovely to know its acknowledged.
Besvarelse fra Blu Light Glasses
Thank you for the 5* review - very much appreciated
Disgraceful customer service
My package went missing, and not one person has bothered to respond to me from Blu Light. I have been trying endlessly via calling them (no one picks up) and emailing them (no one responds), even though, on their website, they state that they reply within an hour. It's laughable and I am so infuriated with this customer service or lack of. I still do not have my glasses which I ordered weeks ago, it doesn't seem as though I'll be receiving a refund, and I am yet to be contacted by anyone.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Blu Light Glasses
Thank you for your review but we would like to apologise you feel you were ignored. As I explained, our internet and phone line were down for 3 days. On top of that your parcel was marked as "failed delivery" by Evri but I hope we have now satisfied your complaint by supplying another pair of glasses free of charge. If we can be of further help please do contact us.
Really good
Really good. Helps with headaches from working all day on screens.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Blu Light Glasses
Thank you for your 5* review - we really appreciate it
Good service, fragile glasses for the price
The customer service was honestly amazing. I initially placed an order for a different pair of glasses and then decided I wanted to change them, and the team was very quick and responsive throughout the whole process. I really cannot fault them at all.
However, when it comes to the glasses themselves, I personally do not feel they were worth the price. The quality is not the best for what you are paying. I have had better quality glasses for a fraction of the cost from places like Amazon. These feel quite thin and delicate and like they would be very easy to break.
I would not normally mind the case they came in, but at this price point I would expect something more protective, especially since the glasses do not feel very durable. Because they are quite delicate, I feel like I have to be extra careful with them. Overall, while the customer service was excellent, I am not sure I would repurchase at this price point.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Blu Light Glasses
Thank you for your time to review Blu Light Glasses. We try to make the glasses as light as possible so no indent is left on the nose, The glasses should not break but if they do they are covered under our guarantee. Regarding the glasses case, these are very popular and are often sold individually, if you would like a stronger case I could arrange for one to be sent out to you free of charge. Please rest assured our customer satisfaction is very important to us.
Glasses came quickly and in good…
Glasses came quickly and in good quality and have really helped me when using
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Blu Light Glasses
Thank you very much Liam for your 5* review - dont forget to use your 20% discount code when buying from us again. Thanks again, your review is much appreciated.
Everything about blu light glasses is…
Everything about blu light glasses is beautiful the packaging and style
28. november 2025
Uopfordret anmeldelse
Poor quality - you pay for the return.
The glasses are made of plastic, and if you want to return them, it’s you who’s got to pay!
I spent £5 pounds only to return them because of a poor quality.
By poor quality of the plastic, I mean, personally I can’t see clearly through them.
17. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Blu Light Glasses
We try to ensure our glasses are as light as possible as they are easier to wear and do not leave an indent on the nose. All glasses and lens manufactured these days are plastic. I am sorry you find these to be of poor quality but if you had emailed us we could have sorted your problem immediately without the need for you to feel a disssatified customer. Please contact me on hello@blulightglasses.co.uk to give me the opportunity to rectify this issue. Kathryn@Blu
Damaged glasses (updated)
The glasses arrived scratched and damaged so I followed the return form and they were sent off and I was able to get a refund within 5 days. Support was really helpful as I hadn’t heard anything since the return had been delivered so I emailed them and they responded within 24 hours. Shame they were damaged on arrival, didn’t buy another pair as they were £20 and I had to pay for return shipping!
*Update*
Since this review, I have been contacted by BluLightGlasses and have received another pair of glasses which are not damaged and are good, support was very nice and helpful in organising a replacement pair. Thanks.
7. september 2025
Besvarelse fra Blu Light Glasses
I have emailed your directly to help with your issue. As the glasses were damaged on arrival we would never expect you to pay the return costs and we apologise you were left out of pocket. Please email customer services for further help. Customer has been in contact and issue resolved.
Glasses do the job if you want an affordable pair of blue light glasses that don’t break the bank
I bought the Ryder blue light glasses and they do the job. They do feel rather flimsy as the plastic is light, but I guess that a good thing as they don’t feel heavy on your ears or your face. I have a small head so they do run rather big but then you can buy things to help the glasses fit your face better. They came within the shipping time.
11. juli 2025
Besvarelse fra Blu Light Glasses
Thank you very much for your Trust pilot review. We try to ensure our glasses are as light as possible as they are easier to wear and do not leave an indent on the nose. Thank you again for your 4* - it is very much appreciated. Kathryn@Blu
Arrived really quickly and look really…
Arrived really quickly and look really nice good job
9. august 2025
Uopfordret anmeldelse
Besvarelse fra Blu Light Glasses
Thank you, Sharif, for your 5* review, we really appreciate it.
Besvarelse fra Blu Light Glasses
Thank you very much for your kind words, we do our best to give the best service possible so it's really nice to hear when it's appreciated.
Cheap plastic. Returned.
Paid £25 for tortoise design glasses. Unpacked them, felt the cheap plastic and packed them back up for return.
I’d be ok paying £10 for them but £25 is crazy. Really disappointed. Try another website.
5. juni 2025
Uopfordret anmeldelse
Besvarelse fra Blu Light Glasses
Hi, Thank you for your review on trustpilot. Unfortunately we have been unable to locate your order or any of your details - please contact us directly in order to satisfy this complaint.
Besvarelse fra Blu Light Glasses
Thank you very much for your 5* review - glad you are happy with your glasses - spread the word!
Great glasses
The glasses broke after 3 weeks of use.
Update***
CS was very helpful and they were able to accommodate me with another pair.
6. maj 2025
Besvarelse fra Blu Light Glasses
Hi, I am sorry to hear your glasses have broken - this should not be the case - please contact us directly on hello@blulightglasses.co.uk to allow us to rectify the situation.
Glass delivered exactly as described on…
Glass delivered exactly as described on the thing.Will recommended to screen heads like myself.
8. marts 2025
Besvarelse fra Blu Light Glasses
Thank you for your 5* review - we are glad you love the glasses as much as we do. Spread the word - Libby @ Blu
Besvarelse fra Blu Light Glasses
I am sorry you have not received your parcel which should have been delivered by Evri. Please contact us by email (hello@blulightglasses.co.uk) and I will ensure this problem will be sorted immediately.
Great customer service
I have bought two pairs of glasses from this company and have been happy with both pairs, however a couple weeks after receiving the first pair the arm had broken. I was gutted but got put in touch with Lewis and Kathy from Blu and they were great at getting a replacement pair sent asap. Very happy with service
8. januar 2025
Besvarelse fra Blu Light Glasses
Please could you contact us on hello@blulightglasses.co.uk to enable us to rectify this problem. The arm of the glasses should not have broken. Many thanks
Besvarelse fra Blu Light Glasses
Hi, Please could you contact us on hello@blulightglasses.co.uk to rectify the issue - thank you
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