Filing Cabinet return disaster
Ordered a filing cabinet and got the dimensions wrong. Totally my fault for not measuring. I went to return this which should be my consumer right only to find out that their returns policy is crazy!
This is from the email I received:
We do accept returns, our policy is that there is a 30% handling charge and carriage charge £50.25 deducted from the invoice value on return & inspection.
So this means after I paid £250.80 I’m only receiving back £125.31 for a filing cabinet in its original packaging and in perfect unused condition that they will resell for the full price again.
Their returns policy has no respect for their customers and their rights and to top this their customer care is very much company focused and not customer focused. Their communication is slow and not considerate. Staff aren’t well trained.
Today they came to collect and for all that money we paid my husband had to carry the filing cabinet with the guy to his truck and lift it on the truck.
Do not use them! Shop elsewhere. Definitely won’t be buying anything from these guys again.








